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“Today, my husband and I went to purchase boxes from this location. Unfortunately, as we were ready to leave, our car wouldn’t start. The good news was that Paco, the employee working outside, was there to assist us. He was so helpful, assisting us with getting a jump and going out of his way to make sure we were okay. He did this all while continuing to help other customers. This made a truly frustrating situation less difficult. Thank you, Paco!!!”
“Dex, Trey, and Dakari were absolutely amazing! They did an incredible, thorough job packing and unpacking, taking great care of everything and were the utmost professionals. We will definitely be using them again!”
“I would highly recommend this facility. It’s clean has good lighting and you can easily rent online. The representative was great polite,friendly,helpful and very professional. Excellent customer service.”
“Wonderful place, rental prices are reasonable. Best part has to be Selam who was absolutely more helpful than I could imagine. She helped me setup the space and walked me around to familiarize the area”
“I had to come in to pay for a unit and i was running behind schedule. I was pushing it close to closing @ 6pm. My GPS's ETA read 5:56pm. so i called ahead and reached the store Manager Donald, who by the way did an excellent job. I asked if he didn't mind waiting for me as i didn't know how traffic was going to treat me. He said of course. I arrived @5:55pm & Donald checked me out within minutes. & showed me to my unit even tho at that point he was technically off. Thank you Donald for your professionalism. The facility was clean, and they had enough carts. ??? Which is a first for me. Carts are normally scarce at storage facilities.”
“Kiya was such amazing . She helped us complete our reservation for location in oxonhill because no one was there to help us move in and we had to come to another location for help , she's so awesome and made my move in so easy .”
9:30AM - 6PM
10101 Martin Luther King Jr Hwy, Lanham
Self Storage
“This was my first time renting a locker so I called the 888 number to have all my questions answered. First I spoke to Amy and then I spoke to Kimbery. Both ladies were very helpful, professionals and knowledgeable about the rentals. Kim was even able to get me a military discount when I mentioned I was a dependent. After she emailed my contract, all I needed was a passcode to move in. I arrived on a Saturday around 9:30am, since they opened at 9am. I was disappointed that thr door was locked and there was sign stating their return at 10am. Once Tanisha arrived, we reviewed my contract and I was given an access code. She answered all my questions about how to get to my unit and getting reimbursed since I bought my own lock. There were dollies available to use and that made my move-in quick. I had a great overall experience and glad to chose to rent at this location.”
“Ebony was amazing!! I made a reservation online. I personally wanted to see the unit so I completed it in person rather than over the phone. When I arrived, the unit was perfect and the process was seamless. Clean, great temperature for my memorabilia and furniture, very secure! Ebony was very knowledgeable, patient, and helpful. She has a great attitude which is always a plus in customer service!”
“Ms. Brittany at this facility was outstanding and she went above and beyond the call of duty to help meet my needs. Brittany is incredibly nice, efficient, and extremely accommodating.
Thank you so much for your patience Brittany.”
“Danielle was so great! She made my move so easy. She showed me all of my options and was there to help me on the day I moved in. I’m glad to be storing my things at this location”
9:30AM - 6PM
1420 U St NW, Washington
Self Storage
“The initial offer price was great, so I signed up. The facility is safe and clean. I kept my furniture there for months without any coverage and it was in great shape when I moved out without any damage or termite. The manager is a very good, honest woman named Tiffanne. She was quick to refund the extra payment that I had made by mistake after moving out. The only issue with Extra Space is that they keep increasing the rent every 6 months without informing you. So read your contract terms carefully. I am not sure if other storage companies also do that. Maybe they all do. But if you are looking for a short-term contract I think it's great value for money.”
“After getting extremely frustrated in locating a storage unit, I decided to try this establishment. I spoke with a woman named Cheryl and she helped ease my mind by answering every question I had before I could even ask! Her expertise and friendly demeanor made my decision making process painless. If you need someone to contact, ask for Cheryl. She is absolutely amazing!”
“Thank you Denna you was so helpful during my paperwork, I highly recommend, the service is phenomenal , the property is kept exceptionally clean! Doesn’t get any better!!”
“To whom it my concern . This to inform you that I only hope all of your employees are as gracious Tony . He has been very professional to say the least . I want to personally thank the company for employing”
“I rented a storage space from this company for my daughter, she was later advised that she didn't have to move out of her dorm, so she didn't need the storage after I paid for it. I called and explained the situation and was given a full refund. The man that assisted me was very understanding and he even apologized for my inconvenience, this company is great!”
“CJ was a wonderful representative. He walked me through the process of purchasing a storage unit, setting up the storage lock, and the contracts that needed to be signed. I recommend going to CJ if he’s available.”
“As a representative & the face of your company, Nichelle is a keeper‼️ Extremely friendly, professional, very knowledgeable of the products, attentive to my pickyness, patient, customer service etiquette, and most of all are RESPECTFUL. I like that the lobby is nice and clean, and it appears to be well maintained.”
9:30AM - 6PM
5140 River Rd, Bethesda
Self Storage
“Facilities are clean and well-lit. Staff are very helpful. On the question of faacilities and service I would give 5 stars. But within a year ESS raised my fees by more than double the original price, so I cannot post 5 stars.”
“I had the most amazing experience at this establishment. Ms. Ginger is the best. She took me around to see bigger units and transferred me with no problem. If you ever need to rent a storage unit come see Ms. Ginger. The place is nice and clean and climate controlled.”
“Can’t recommend this company enough! They are total pros. Bookstore Movers packed my moving truck for a cross country move within a couple of hours and turned moving day from stressful to easy. Then I drove the truck 2,600 miles, including an incident where one of the tires blew out on the highway, and I still arrived at my new home with everything packed perfectly. Nothing broke! Totally exceeded my expectations.”
“Easy rental process at this Extra Space storage facility. Ken has been very helpful with assisting with my rental needs. Ken is always polite, friendly and helpful. Thank you for a great customer service!”
“I was working on site locating underground utilities and Danyelle was a lot of help for me! She knew what she was doing and helped me complete the job I was there to do!”
8:30AM - 5:30PM
4814 Frolich Ln, Hyattsville
Self Storage
“I was very pleased with my move. Olympia came in and immediately went to work boxing up items and placing them on the truck. The workers were professional and friendly. It was the first time I moved, which was seamless, efficient and stress free. Anddd... I didn't have to do anything. Which was the best part!!
They exceeded my expectations!”
“The service was incredible. Jan went above and beyond to help me out when I needed it most. She answered all my calls and helped me with my questions. Thank you Jan!!”
“Charika was phenomenal. She was patient, thorough, and professionally represented the company. She provided quality customer interaction making the lease process seamless.”
“The post that I previous stated was for a different location. I have not had any experiences with this location. The person that called me to ask me corrected seeing the very nice and pleasant it was very courteous. Here is the corrected post.”
“Ron, thank you so much for your excellent service and professionalism. My experience was seamless, informative, and fast without missing a single detail. This experience made me feel like my storage items would be maintained in the safest, most accessible yet secure environment. 10 Star ? experience, brother Ron. Thank you so much!”
“This locationwas amazing!!! The management was awesome! Very helpful and so polite. They have the best prices and work with their customers. Hate to leave this location but must move closer to the city. I highly recommend here! Be blessed!
Joel”
“I've been with SmartStop for years. Their units are well kept. Its always clean and I have seen the improvements over the yyears.I am a return customer. Ms. Julie was very helpful at helping me pick a unit along with Ms. Reyna.”
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“Kiya's customer service at this public storage facility is truly exceptional. She attentively listened to my concerns, answered all my questions, and exceeded my expectations. I am thankful that she was available to assist me today. Kiya, thank you for brightening my day with your kindness and empathy.”