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February 2024 by Christopher Defeo
The salesperson only pushed one phone. I cancelled my order a day later.
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January 2024 by Judith Bilenki
Fast, helpful, friendly
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January 2024 by John Norcross
Got the job done.
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November 2023 by Tyler Reedy
Since the previous store did not have the devices we wanted in stock, I took my parents to this store. Michael Conley greeted us right away, got us seats at his desk, and asked what brought us in to the store. He got all of the information and went right to work. We were transferring numbers from another provider which is always a process, but Michael knew exactly what to do, how to do it, and who to call. It was a long process because the other provider tends to be slow with the responses, but Michael stayed with us through the ENTIRE process. While we waited for the numbers to port, he transferred data from other phones, affixed the screen protectors, and installed phone covers.It's a big store, very clean, and even has a public restroom for customers (many other cellphone stores do not have a public restroom). The other associate in the store was also very friendly and was helping other customers. Nobody had to wait for service.And do the associates a huge favor: if you are porting numbers, get your account number and transfer PIN before you go to the store. It really saves so much time for everybody.Michael, thanks for all of your help!
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November 2023 by Donna Corcoran
Michael Conley assisted me and my husband in purchasing 2 new cell phones on October 24th.He was very patient, thorough, informative and professional in teaching us. We believe he is an asset to Verizon and to the customers he assists. Thank you Michael
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November 2023 by Brent Easter
Havre de grace location verizon, was outstanding today. I was in there for about hr or so, but the best hr I have ever had in a verizon location. Alexi was my service representative today and she knows her stuff and very knowledgeable. I recommend anybody that has issues from verizon phone to go to this location to get it situated. Thank you again Alexi hope all will be well. I will definitely be back to that location.
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October 2023 by Georgia Brewington
Joshua W delivered outstanding customer service. I came in with a host of issues but he tackled them like a Champ! I am so happy with my IPhone & the service I received today!4EVER VERSION CUSTOMER!
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September 2023 by Deanna Effland
Christopher help us transferring our service to Verizon and was very knowledgeable and extremely helpful. We had to follow up with him and he helped us immediately. Excellent service
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August 2023 by Kathryn Irving
I visited to discuss my phone and the person working told me completely dishonest information. I think this was to convince me to purchase a new phone. Not inspiring display. I would avoid this store.
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May 2023 by Lu Goetzke
Awesome customer service...best and fastest time for upgrading my cell phone
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March 2023 by Freezerburnt
Thank you Mr.Aaron for the best experience I have ever had purchasing a phone yesterday !!! Your patience, honesty, and knowledge is top notch. If anyone wants a store with associates who care more about a customers needs than just making a sale this is the place to go. Make sure to ask for Mr.Aaron
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February 2023 by Lisa Ham
We ordered a phone on January 13th with an expected arrival of 16th or 17th. On the 18th we called to ask if the phone had arrived. The gentleman that answered said if I haven’t gotten a text or email, the phone hasn’t arrived. I asked if he could investigate since it has been since last Friday. It was like pulling teeth to get any answers. It was obvious that he didn’t want to be bothered. He couldn’t find any information about the order. I asked if he could track it in shipment. His reply was ‘it gets here when it gets here’.
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January 2023 by Raina Somogyi
What is normally a long painful process turned out to be only a 30 minute visit for a new phone. The employees took the time time to thoroughly explain everything and were very knowledgeable. They provided options/choices until we found the right phones and accessories. Will definitely visit this location again as its also conveniently located to 95 and the route 40 Bridge into Perryville.
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December 2022 by Kristen Lowery
I went to location and had a ruff and extremely long and unsuccessful visit . However I had to go back and get the mess straighten out and thankfully this time I was greeted by Rob . He was amazing ! He straightened out the mess and I actually ended up with a better deal in the long run. Highly recommend if you’re going to Verizon you ask for Rob ! You won’t be disappointed ! Thanks again
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August 2022 by ms pepper
Savion was terrific. Great customer service. They only had 2 people working with 7 customers at 1030amOnline customer service from verizen is completely incompetent