CVS Health is conducting coronavirus testing (COVID-19) in select states, with tests available for individuals aged 10 and above. The company offers both lab testing and rapid testing, though high demand may cause delays in lab results. The Havre De Grace CVS location has seen significant improvements in service and patient care, thanks to the efforts of the new pharmacist, Alaaeldin. Customers praise his professionalism, punctuality, and genuine concern for ensuring patients get the most from their insurance plans. The positive impact of Alaaeldin's leadership is reflected in the staff, with Jason providing excellent customer service. While the pharmacy operations have improved, the overall customer experience remains mixed. Some customers report efficient and helpful interactions, while others describe less professional service at the front cashier. Additionally, there have been issues with the COVID-19 testing process, with some customers experiencing "errors" and difficulties in accessing the service. Overall, the Havre De Grace CVS location appears to be undergoing a positive transformation, driven by the new pharmacist's dedication to patient care. However, the company still has room for improvement in providing a consistently high level of service across all aspects of its operations.
I was treated very well by the pharmacist and his staff. He went above and beyond !!
July 2024
Pharmacist was extremely helpful helping sort out a prescription issue for my wife. Really appreciate the help and also the follow up calls to make sure everything was squared away. Thanks again!
February 2024
Im the pharmacy manager at CVS Havre De Grace. Im following up all our customers comments and complaints here and ready to get all your concerns resolved. Your comments are so important to continue improving our service. Thank you
