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December 2023 by kasheem stephnes
Horrible place. Complete rip off. Charged an exta $50 for 3 hours of use.
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June 2023 by Vivien Kraselski
I rented a small truck for a few hours. Everything was fine but seriously the worst smoke smell i had ever experienced. They need to somehow clean out the nasty cigarette smell. Even with the windows open I could smell it and my clothes smelled like it after a short ride. If you rent from here be sure to check out the car first before leaving the lot. They have a lot of options, wish I would switched. The smell was unbearable and I usually have a weak sense of smell!
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June 2022 by Nirmaan Aggarwal
Very convenient, nice folks
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April 2021 by Steph Steph
Friendly customer service and trusted me with tight timeline to return truck before next customer appointment. Also the store is clean.
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January 2021 by Chazz Lynch
Thieves... When I got in the truck and tried to check it in with the all it wouldn't let me adjust the fuel. When I got back I was charged an extra $14 even though the fuel gauge was higher than when I left. I tried to show the guy and he wouldn't even look. I rent Uhauls 3-7 days a week for work and have never had this happen. It's a freaking gas station to boot. I could have got more fuel if it was actually lower. Not good buisiness
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August 2020 by Brian Diggs
DO NOT GO HERE ! THEY TRY TO SCAM YOU AND MAKE THERE OWN RULES UP ABOUT THE UHAUL COMPANY . THERE GAS IS ALSO WATER AND CUSTOMER SERVICE IS RUDE AND BEARLY UNDERSTAND THESE FOREIGN PEOPLE ! SAVE THE HEADACHE AND JUST GO TO THE OFFICIAL UHAUL COMPANY .
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November 2018 by Mike B.
As everyone knows moving sucks! However, the lady who rented me my truck did her part to make it suck a little less. She was very pleasant and did her best to get me checked out as quickly as possible.
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November 2018 by Tyler B
Busy gas station with only one person working. It took forever to get helped because the guy (nothing against him personally) was having to help other people in addition. 3 out of 4 of the tires had low pressure, and the air pump was out of order at the gas station. Uhaul of Odenton at 1480 Annapolis Rd down the street was nice enough to air the tires up for me. I'd highly recommend going there instead.
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June 2018 by Patricia Castro
They were so helpful and understanding!
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June 2018 by Lamaj Armystrong
I'd rather buy a pick up truck from the side of the road then renting from them
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January 2018 by Nathanael Bray
Drop off went smoothly, we thought we might have left a cellphone in the truck and they went to look for us which was very nice.
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November 2017 by Steven
I'm sure the other negative reviews are justified, but I preordered my trailer and it was there when I picked it up. I did have to explain more than necessary about my pickup but in the end I got my trailer.
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August 2017 by CHRIS
I went directly to this gas station for Van The store has the car I want. I gave my information and I made a reservation with the staff (I reaffirmed more than twice) But on that day there was no truck and the staff told me ... I had a problem and my boss said " i will give him a call." What??? I did not have any phone calls for three days and found out after arriving at this gas station from in Virginia. Oh, my God. This gas station Customer Service and Irresponsible Worst in the world How to give them a 0star?
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March 2014 by James Manson
this place is terrible. Called to try and reserve a cargo van. The guy that answered the phone spoke and understood very little english. His only answer was to reserve on-line. Was unable to have any other conversation beyond telling me to reserve on-line. Was unable to confirm if the requested vehicle would even be available on the needed date. Very, very unprofessional customer service and U-Haul should be ashamed to deal with this location!
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January 2014 by cornelius patton
These guys couldn't even tell me about the availability of a truck for this coming Saturday 2/1/2014. Was not willing to give me any information about customers returning the smaller trucks, they seem to give only one option and thats the 20ft truck.