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February 2024 by Jacquline Graham
I visited the Hanover, MD location on 2/14/24. My technician was Tremayne; he was very nice, polite, and explained everything from start to finish. If you're in the area stop by; I was pleased with the treatment my vehicle and I received. Thanks for your service Tremayne, it was much appreciated.
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February 2024 by Damian Gallina
I was driving on Route 100 and my heat shield and skid plate had partially separated from my car these guys helped me remove it so that way I could put it in the trunk and take it somewhere that could repair it unfortunately I had to get a new skid plate entirely from the Ford dealer but when it comes to our roadside emergency these guys worth seeing if you're in the area
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February 2024 by Vaughn Sweeney
Great customer service, great customer experience!
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February 2024 by PATRICK Nwuli
Technicians at the lube made me change my oil knowing my oil gasket is leaking. The tech told me my transmission is leaking knowingis the oil gasket, I went ahead and changed my oil for $84; I found out from my mechanic the following day that my oil gasket is faulty.
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February 2024 by Saidat Popoola
Excellent customer service. Very efficient set up
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February 2024 by Samantha Hawkins
Amazing I love the staff and services they provide. They are caring and honest staff that genuinely want the best for you and your vehicle. Alittle pricey however worth it because of the staff and experience.
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February 2024 by Jen Merrill
My experience was excellent. Everyone was courteous and professional. They even offered me something to drink, which I needed that day. You can remain in your car or sit in the waiting area.The place is clean and appealing. I had over $700 in services done because I felt comfortable enough to let them do it. There was no pressure. They explained everything in detail and showed me the condition of the filters, blades, etc so I could see and decide what I wanted done. I definitely recommend the Arundel Mills location. My daughter goes there as well and she agrees with my review. You won't be disappointed! Added bonus - Free Car Wash coupon.
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February 2024 by Tierra Johnson
Absolutely my fav express lube place. The staff is friendly and very knowledgable. The customer service is top tier with coffee service included. Definitely stop by they will take care of your car!
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February 2024 by lowkey 4life
Whole staff very nice and professional! My car attendant (Malik) was very professional and Accommodating. He kept me informed every step of the way. The Mechanic underneath my truck was very careful in taking the cover off and putting it back on. It was some work but he didn’t let it frustrate him. Me on the other hand would have been cussing and just pulled it off??. I give him kudos as well for handling my car as his own. Awesome location, very clean inside and outside! Keep up the awesome job, you guys are a amazing team!! That makes for a great customer experience!Service: Oil change
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February 2024 by Dee A
My experience with the Lube Center in Arundel Mills, MD was amazing. Everyone in the center, regardless of who was helping me or if they were assisting another customer, spoke to me while I sat in my car. Customer service was at its highest level. The team members were all smiling and very helpful with all my questions. I was offered a beverage while I waited in my car and the music selection was very relaxing. All the bay doors were down due to the inclement weather, and I smelled no fumes. All the team members were very knowledgeable of the services they were providing. The services I received took about 20 minutes to complete and I was engaged by the team members throughout that time asking how I was feeling or if I needed another beverage. It was a very clean establishment, and it was not cold inside, even though it was cold outside.I will definitely be a loyal customer to the Lube Center. In addition, after the completion of my visit, I received a coupon for a free car wash to use across the street, at their car spa center. ANOTHER Satisfied Customer!!
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February 2024 by Rodger Rundenza
I dint totally trust the quality of the service. I hold my breath every time I go there. Last time I went they did not change the filter had me start the motor. When I asked why they did not change the filter, they then decided to do so with out draining the oil. Along with that they dripped oil all over the engine compartment. Which I had to ask for them to please clean. This time around the mechanic dropped a socket in the engine compartment. The guy below had to take off the skid plate. I never did see them remove the socket. I'm not totally confident in their service.
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February 2024 by Brittney Woods
Everyone was so friendly and welcoming. The staff briefly went through what they were going to do and completed the task in a timely manner. I would highly recommend.
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February 2024 by Kelly Backman
Quick and easy. Today’s the first time I had to wait in line, but the customer service more than made up for any wait. Price is $50 cheaper than I was paying at my old place. Very reasonable!!!
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February 2024 by jim herberich
The team was top notch and very informative. Even provided me water while waiting. Thanks for the complete service and keep up the good work.
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February 2024 by Kevin White
Great service. Quick, efficient, professional and personable.
