-
April 2023 by Jacob Heath
I was coming in looking for a gift for my mother. I was immediately greeted by Arianna who was very friendly. She asked me if I needed help to which I explained to her what I was looking for. She took her time to show me everything and I never once felt pressured. She gave me the space I needed to make a decision but still checked up on me periodically. I got exactly what I was looking for! I’m thrilled with my purchase. Arianna also signed me up with swarovski’s rewards program so I get a coupon on my birthday. I am eyeing a ring they have so I will be back when she’s working again to check it out!!The store also has a great selection of products that’s not overwhelming. It’s organized and well displayed.
-
March 2023 by Izzy V
Horrible customer service. Good luck.
-
March 2023 by Talk Too Em Con
Great trinkets for the family
-
June 2022 by Brian Lee
Was closed early for no reason
-
January 2022 by Janae Collins
WORST CUSTOMER SERVICE EVER!! I came in today and found these BEAUTIFUL earrings. I wanted a necklace to match, but not one associate came to me to ask me if I needed help. They made me feel invisible and I’m not sure if it was because I’m African American or I didn’t look like I had money, but they definitely lost a sale. I will never return to this store. It’s a shame they treat customers like this. Such a shame on the name Swarovski
-
January 2021 by Natasha A
Staff more interested in talking with each other than interested patrons
-
December 2020 by K A
I visited the Swarovski in Arundel Mills just to indulge in self-gifting for the Christmas. But not only did I purchase a beautiful chandelier pierced earrings for myself, I ended up shopping for everyone else on my Christmas shopping list due to the amazing Black Friday Sale. The sales representative, Tiffany was so attentive and patient with me. I left the store very happy and satisfied with my purchase. First time here and I shall definitely revisit. I HIGHLY Recommend to all jewelry lovers.Lovely Ambiance ✅Very Friendly And Courteous Staff✅Good Service ✅♿️Wheelchair Accessible Entrance✅?️ Adequate Parking Space ✅♿️Wheel Chair Accessible Parking✅
-
July 2020 by Jayne Johnson
John was an amazing sales person. Great service and lots of patience. He knew his product.
-
January 2020 by Asma Harris
Great customer service ??
-
January 2020 by Mapk L.
Great selections. I'm getting the Mickey Mouse one for my Mon. It's so pretty and well made. The staff is super helpful and professional. Will definitely come back next time for more accessories.
-
July 2019 by Star Stable and Minecraft
This place is a scam, don’t buy from them. I bought a necklace for my sister and asked them if I could return just in case if she doesn’t like it. They said yes. And I came back after couple of days ago to return but they said there was a security tag which is missing. I’ve never seen that and so called security tag was just a small piece of plastic tape. They don’t have good designs as before, and now they became robbers, what a shame. Will never buy from Swarovski ever again, especially this location is the worst.
-
March 2019 by Bess Morgan
Great place to get gems
-
May 2018 by Diana Dabrowski
The store manager was nice in enough to get my birthday gift exchanged since by accident it got broken
-
December 2017 by Val Antonescu
Worst customer service I've ever seen. We wanted to return a necklace next day after we bought and they threaten us to call security. We asked for the manager and they refuse to call him. All of this for a return ! We had to call outside their customer service to contact them in order for the return to happen in the end. I will never buy from them ever again.
-
October 2017 by Mateo Garcia
Such a great establishment! Has a very relaxed, laid back vibe. Great customer service and fanstic workers!