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“Stopped by the Bass Pro in Maryland today
Plenty of fishing gear and outdoor stuff to choose from. The staff was friendly, but it did take a little while to get someone’s attention. Overall, it was a good visit, and I’ll be back when I need more gear.”
“Jonathan the manager was very helpful and patient when he was helping my husband. I see why he’s a manager. Que, the cashier was so polite and respectful. The men working there must really love their job. Wonderful job gentlemen”
“First time in the store. Best selection
Found exactly what I was looking for
Bought 2pairs.. and had to go back because I grabbed wrong size
JORDAN was great! Very pleasant and professional. Can't wait to go back.”
“My friend brought me to Merrell today. It's my first time ever in the store. I had no plans to buy shoes but just wanted to check them out. We met a salesperson named Cheryl who was the nicest, most professional, and patient salesperson I have met. She was extremely knowledgeable on the shoes. I was so impressed by the quality of the shoe and her professionalism, that I ended up buying the the shoes. Tonight, everybody won! Please give Cheryl a raise!”
“I went for the free santa pictureswith the family but the store is so large. There are a lot of boats and off roading vehicles and all the fishing and outdoor things you can imagine.”
“Have been buying Puma shoes from this store for over 3 years. Staff are always super friendly, going above and beyond to find the best shoe for me. Even If that means searching the back of the store.”
“Let me say the manager Brook couldn’t have been more pleasant.
I had an issue with my receipt but She worked with me to resolve the issue.
Great Customer Service.
Thank You Brook”
“Skechers is definitely worth the place for a daily comfy or a sportive shoe that you are looking for. I was lost initially not know which shelf/aisle or rack was for youth boys. One staff got me confused while another staff sorted our confusion and we came out with as truly satisfied shoppers !
Simply ask clearly what you want and you will find your fit. I will definitely keep going back to shop at this place.”
“I went in the nike outlet when the store manager christian was working. He was extremely knowledgeable and very helpful. I was overwhelmed with joy and gladness customer service was above and beyond thank you christian !”
“Bought 2 outfits! My grand baby is leaving the toddler size. Staff informative and so helpful in figuring out sizing and providing the outfits that would fit. Excellent service! Thank you!”
10AM - 9PM
7000 Arundel Mills Cir #410, Hanover
Shoe Stores
“Visited the store last week. Ava and Neil were working. I couldn't find the shoes my son loves and they were quick to help. I explained that my son is autistic and has been wearing this same style of shoe for the last 5 plus years. They explained that the style was set on clearance and after they even went in the back to check, they didnt have them. They went online to see if there were any and wrote down the exact name of the shoe. They then also gave recommendations on other styles that might work. But my biggest praise to them is when they offered to have my son come in. I explained that he can be quite difficult for trying anything on, especially something new and different. With him now being 10 and quite tall, his behaviors can be a bit much sometimes. Both Ava and Neil offered incredible empathy and said they were both happy to have him come in for as long as it took to find the right pair. I felt their sincerity and it was such a kind gesture. I have yet to take him in but I know when I do, they will be patient and understanding. Thank you Ava and Neil. Your kindness means the world to me.”
“So happy with the customer service I received. Above & beyond from the assistant manager. I had an exchange from ordering online and she did it all to find me the correct size and since another store in the mall didn't have it, she ordered it for me. I did nothing but watch a beautiful woman do her thang!! Kudos to that type of patience!! That's how you do it!!”
“Emma was awesome. I’m never disappointed in the outstanding customer service at Vans!! Emma helped me find something that wasn’t on the floor but they had in the back and was just such a sweetie!”
“Serenity and and Tyrone at the Cole Haan store at Arundel Mills ,
Not only exceed Customer Service expectations, but went above and beyond with genuine interest, but the also were extremely knowledgeable with their product.
Corporate placement is a must for these two!”
“Magnificent store, you go crazy looking for shoes as soon as you grab a design, there is another better one and also almost in every pair you buy one and the other is half price but the best of all is the friendly staff who serve you super well ⭐️⭐️⭐️⭐️ ⭐️”
“I went in today for an exchange and Natalie was the only employee. They were super busy but she was very quick and attentive. She even called customers by their name and got everything correct. She did a great job!”
“I went shopping with my wife and daughter at the Crocs store at Arundel Mills Outlet. I was tagging along with them. I had a question concerning some shoes when I asked a store employee Naana for help. She was so professional and helpful with a wonderful personality and had a huge smile. I instantly felt comfortable asking her questions concerning the crocs shoes that I wanted to purchase. It was due to her knowledgeable background concerning the shoes that I bought a pair and I’m truly satisfied and impressed being a first time crocs shoe owner. I believe Naana should be recognized for her expertise in working in the Crocs store. She is truly a Godsend Angel ? who makes shopping there an amazing honor and experience.”
“My sister and I went here to get some shoes. The young lady who assisted us was very nice and patient with us. We ended up by 3 pairs of sneakers for ourselves. Great customer service!!”
“Very great service at this location. I needed a pair of shoes for a birthday dinner and did not have enough time to order anything. I walked around the entire mall and was about to give up and go home. When I circled back around to Steve Madden Jayla made it her business to help find me a pair of shoes to go with my dress. She was so genuine, kind and gave her honest opinion. I really appreciated her help.”
“My experience at Clarks is absolutely wonderful. Every time I go in there I’m greeted by nice employees that are willing to help me right away. They have even offered me food and beverages while I’ve been in there. I absolutely love the store. The employee that helps me the most is Tay. She does a fabulous job every time And has excellent knowledge on the shoes. I may also be in love, but that’s Neither here or there, shop Clarks”
“I called the store to find a pair of purple and white Jordan 1’s for my wife. A young lady by the name of Olivia answered and was extremely helpful. Even though that store did not have the shoe, Olivia went out of her way to go and see if her store had them in stock( keep in mind the website said that store had them). I called 2 of Finish line’s competitor stores and was put on hold, hung up on and one didn’t even answer. Finish Line answered right away. Olivia was extremely professional and actually made me feel good even though her store did not have the shoe, I decided to order it online. Y’all need more employees like her.”
“Great selection and prices at the outlet store in Arundel mall. Rashawn the associate who checked us out was EXTREMELY helpful and helped us with our black Friday purchase, extremely grateful for him and his excellent customer service!!”
“The manager named Supreme is GOOD BUSINESS! Very professional and he honored a marked down deal for me that could have went either way due to someone mislabeling it on clearance. The entire store had great deals and the employees were very nice. I recommend to anyone”
“Kenny the store manager was awesome. He took good care of me and my exchange . Treated me just like a new customer. Thank you again Kenny . I’ll be returning soon.”
7:30AM - 4:30PM
1300 Mercedes Dr, Hanover
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“What a great place for real, true sneaker heads! Anytime I’m in town (usually once or twice a quarter, as I’m in New York) I always prioritize to hop off 95/295 and stop in to Sold Out. Last two visits, I’ve purchased over $700 in kicks.
Great staff, welcoming atmosphere and no hassle shopping experience. If you really have an “eagle eye”, you will find a “steal” or “jewel” in your size.
They were awesome this past ‘Black Friday’, and I was definitely one of the early birds who caught a couple worms! Just showing one!”