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December 2023 by Aaron Burn
Shawna is extremely helpful. They treated me like family before I even made a purchase! They do custom jewlery for much cheaper than competitors in the area. They also offer interest-free financing (for the first year). I definitely recommend.
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December 2023 by Pike Petro
Great place good people good prices had some links taken out of my Rolex for $10.00 and took minutes
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November 2023 by Michael Hardee
I have been shopping at this store for about 15 years. The staff is always friendly and knowledgeable. They are never in a rush for the next customer or sale. Their jewelry is high quality but affordable prices. Highly recommend stopping in to browse.
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September 2023 by sung cho
Watch battery replacement was quick and reasonably priced. Solid experience.
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May 2023 by Catherine Petty
Got my engagement ring and wedding band cleaned and re-rhodium plated while I waited. Service and staff are amazing!
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February 2023 by jessica deshaies
Top notch!!! Charles and his staff make all their customers feel like royalty! Everyone is very knowledgeable when it come to the different stones, diamonds and definitely their time pieces!!! Would highly recommend them for all your jewelry needs.
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January 2023 by FlyGuy Z.
I was frustrated and felt hopeless looking to put a picture in a Locket I bought from Macy's (who refused to do it) when I happened to stumble upon Royale Jewelers and the two ladies helped me out. Kayla and Te'Andra was a big help, they were able to place my pics in the locket for my sister's 30th bday. Kayla was so professional and friendly, and worked her magic effortlessly. Even though I didn't come in to buy jewelry, their level of professionalism, kindness, and willingness to help is more than enough reason to do business here.
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December 2022 by Nicole Baptiste
I am very disappointed with this store. About two weeks ago, my husband and myself went into the store and bought a Hamilton woman’s watch with a white band. It was a beautiful piece and was for my mother’s birthday, which is ironically today. The sales person was very nice and the transaction went smoothly. Yesterday, we went into the mall because we had not heard back from anybody affiliated with this store. We went into the store to check on the status of the watch. The body language of both sales people there as well as their non-verbal‘s let me know that something was wrong. The original sales person that sold us the watch saw us in the store it didn’t come out, she was in the office in the back looking guilty. The young woman that helped us made a phone call and let us know that Charles claimed that the watch was no longer available in the United States, which I find very hard to believe. Even if that was the truth, which I seriously doubt, I have a profound issue with the lack of professional courtesy which was not extended in that nobody from this store let us know that this watch was not available. We bought a Hamilton from the store last year but because of this horrific experience, we will NEVER shop here again. I want to thank you for screwing up my mother’s birthday and not letting us know that this watch was allegedly not available. How freaking hard would it have been to make a phone call? It took us physically going into the store the day before her birthday to find this out. Shameful
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July 2022 by Lisa J.
Fairly new to the area, I needed the clasp repaired on my gold rope chain. I found Royale Jewelers with excellent reviews. Kayla greeted me when I walked through the door! Very personable and quickly checked to see if they could fix my chain. She told me the cost and when I agreed to the repairs she told me the estimated wait time. I elected to stay out since it was the only reason for being in the mall. I had some iced cold water (it's 90+ outside) and other staff chatted with me. T'Andra was friendly as well and we all chatted while I waited. Kayla took the time to explain to me the riding costs of gold, thereby justifying my raised eyebrows at the cost. But I felt comfortable getting my jewelry repaired at this establishment so I did. I'll be back. Saw some other jewelry I'm interested in. Thank you for an exceptional experience today.
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July 2022 by Alinda Poole
Jamau, I just wanted to say thank u! U were so patient, considerate and kind. My mom had nothing but good things to say about u and the store. Through it all u never lost ur professionalism! Everyone was just so kind, THANK YOU! Beautiful jewelry, repairman on site and excellent customer service! Jamau, you are a true gem!
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June 2022 by Chuks Onyewu
My experience at Royale Jewelers was fantastic! What sets them apart from the other jewelry stores are their customer service, their prices, and their ability and willingness to educate their customers. They provided my wife and I terrific customer service which appears to be encouraged by Royale’s friendly owner, Charles. Beginning when you enter the store, you are properly acknowledged through their warm greeting, seated, graciously offered water, and reassured that someone will speak with you soon if representatives are dealing with other customers. If you enter with a ring purchased at Royale, they insist on cleaning it and inspecting the prongs for free every time.I had the pleasure of working with, Mike, as he patiently guided me through the process of purchasing my fiancée’s engagement ring. Mike was incredibly knowledgeable, he listened, and offered advice and provided suggestions for alternatives to more traditional jewelry choices. He was informative as he explained the differences between gold carats and taught me about the nuance differences between stones, clarity, and metal band strengths. Mike’s patience and ability to listen made me feel comfortable when purchasing my then girlfriend’s engagement ring. He talked me down from purchasing a trendy, flashier, more expensive engagement ring in favor of a less expensive ring for which she expressed her desire. He is the reason why I returned with my then-fiancée to purchase our wedding bands from Royale. We are grateful for Mike and Royale Jewelers and highly recommend their services to everyone reading this review.
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June 2022 by Chuks O.
My experience at Royale Jewelers was fantastic! What sets them apart from the other jewelry stores are their customer service, their prices, and their ability and willingness to educate their customers. They provided my wife and I terrific customer service which appears to be encouraged by Royale's friendly owner, Charles. Beginning when you enter the store, you are properly acknowledged through their warm greeting, seated, graciously offered water, and reassured that someone will speak with you soon if representatives are dealing with other customers. If you enter with a ring purchased at Royale, they insist on cleaning it and inspecting the prongs for free every time. I had the pleasure of working with, Mike, as he patiently guided me through the process of purchasing my fiancée's engagement ring. Mike was incredibly knowledgeable, he listened, and offered advice and provided suggestions for alternatives to more traditional jewelry choices. He was informative as he explained the differences between gold carats and taught me about the nuance differences between stones, clarity, and metal band strengths. Mike's patience and ability to listen made me feel comfortable when purchasing my then girlfriend's engagement ring. He talked me down from purchasing a trendy, flashier, more expensive engagement ring in favor of a less expensive ring for which she expressed her desire. He is the reason why I returned with my then-fiancée to purchase our wedding bands from Royale. We are grateful for Mike and Royale Jewelers and highly recommend their services to everyone reading this review.
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April 2022 by Hucal Haughton
Hassam is the best he took care of me with some great deals he will definitely be seeing me back
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April 2022 by Jeff Zajac
They were able to gorgeously add elements from a family heirloom and we ended with a beautiful extra necklace for my mother-in-law.
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March 2022 by Allen Hayes
This shop has a variety of pieces that fit different lifestyles. The staff is all friendly and very knowledgeable. They don't hesitate to answer any questions that you may have. This place is always clean. This establishment lives up to its name, and the quality of its merchandise shows it.Highly recommend going here for any of your jewelry needs!
