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April 2024 by Syl L
Went to Reeds Jewlers today in Arundel Mills Mall and my goodness! Ms. Kendra and Ms. Sharon are the BEST! Their customer service was A1! If you’re ever in Arundel Mills Mall, PLEASE go check them out! They will get you ALL the way straight! Thank you ladies! I’ll be back for your help to design my retirement piece!!!
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February 2024 by Dayana Montano
We really appreciated the help that Taylor gave us he was very kind and a very nice person he was very patient with us.
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December 2023 by Teyahn Gannie
It is Christmas Eve i was under the impression that the store opened at 9 today because it says it online but when i got to the store 2 of the employees were sitting outside of the store when i walked up to the door i was rudely told that they were closed and that they wouldn't open til10:30 when i said online says they open at 9 today she rolled her eyes and walked away she was a lady with a short hair cut she probably could be the manager but i come to this location often and i swear there is always a problem with this lady it's sad!
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September 2023 by Courtney Floyd
Kendra greeted me immediately as I walked in. She was so helpful and sweet. Her service was quick and efficient.
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September 2023 by Kathleen O.
the staff at this location is extremely competent, patient and helpful. The standout staff in every category is Taylor. I look forward to repeat visits and urge you to select this store and ask for Taylor.
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August 2023 by alyssa vonderhaar
I would not even give this place a one star. First we had my ring handmade and the Diamond wasn’t centered, it was not on the ring straight. There was gold around where they put the band and ring together on a white gold ring. When we went back I was told it is handmade so it will not be perfect after spending thousands of dollars on a ring. After that we went back again and they put my Diamond in a new setting which was different from what I originally went in there and told them I wanted. After asking the lady multiple times is the prongs going to be too big for this Diamond and her telling us no we took her word. I get the ring back and the prongs are way too long and sticking up too high. They took the ring back and shorten the prongs and now there is nicks and scuffs all on the prongs of the ring. I am now told that since it wasn’t brought back within 30 days they aren’t doing anything about it. I HIGHLY DO NOT RECOMMEND THIS PLACE if you want a perfect ring.
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August 2023 by Robert pierpont
I purchased a G shock watch on a Saturday and it was delivered on a Monday! That was awesome. Unfortunately the G shock was damaged. I went to Arundel Mills Mall to the Reeds and the staff was able to confirm that it was damaged and replaced the G shock watch. Great staff and very helpful.
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August 2023 by Asante00723
I love the Reeds in Arundel Mills! The service is GREAT! The hospitality is unmatched. My favorite jewelry store to shop.
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August 2023 by Justin Corres
Went in for a watch fit and battery replacement, employees were wonderful and happy to help and they did it for free! Awesome place, great customer service.
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June 2023 by Alexia Basinger
leah and taylor were so super helpful today! i called earlier about getting a watch sized and they were very nice over the phone and helpful and even gave me a reasonable estimate. i came in a while after and they were very friendly upon arrival and were able to size it quickly and take care of it for me! definitely recommend them! thank you so much for the help today! coming back here next time i need help or a purchase!
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May 2023 by Grace Schafer
Mrs. Sharon was amazing!! She helped me find the right chain and helped me lease it! She also helped my girlfriend find a ring she liked! She was very professional and a wonderful lady!
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May 2023 by Phenesia E
Kendra is so patient, friendly and professional. I’ve been at the Arundel Mills Reeds a number of times over the past 3 weeks to get my husband’s ring repaired and ultimately replaced. She has walked me through the diverse selection of different styles, as well as shown me new collections I might like for myself. Each time I have thoroughly enjoyed my experience.
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April 2023 by Alicia Michael
I have always had excellent service at this Reed’s location. Today, both Heather and Taylor helped me get my rings re-plated for my upcoming wedding and even helped me to get a Reed’s protection plan for jewelry that I got from an out-of-state jeweler. There are many choices for jewelers at Arundel Mills, but Reed’s has superior service and quick turnaround time on repairs (a lot is done same-day). 10/10! Check them out for all of your sparkly stuffs!
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April 2023 by Alicia Gardner
I have always had excellent service at this Reed’s location. Today, both Heather and Taylor helped me get my rings re-plated for my upcoming wedding and even helped me to get a Reed’s protection plan for jewelry that I got from an out-of-state jeweler. There are many choices for jewelers at Arundel Mills, but Reed’s has superior service and quick turnaround time on repairs (a lot is done same-day). 10/10! Check them out for all of your sparkly stuffs!
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March 2023 by Adrian Lee
Great customer service that's not pushy. I enjoyed my visit today with Heather and Taylor. Thank you.
