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February 2024 by Carol Green
Excellent service
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February 2024 by Jean Williams
I like this location; usually stocked up and not that busy .
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February 2024 by Stacy C
My dog loves it. Reasonable prices and a one stop shop for animal care and treatment (Vet in-house and Grooming Services)
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December 2023 by RTPS
Always has great customer service
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December 2023 by M
They have pet supplies, a grooming salon, and a veterinary center. Everything under one roof. The veterinary services are basic. They do shots, wellness exams, x-rays, and teeth cleaning. They refer you out for the rest. But it is nice to have access to your pet's medical records nationwide. It makes the continuum of care very easy as far as shot records go. I have used their grooming salon several times now. Prices are reasonable and I found a groomer that I really like. My pet's really like being able to go into a store and look around. Overall it is a pleasant and convenient place to do business.
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October 2023 by Amanda Sockriter
We got Dracula the cat today, and Jesse helped us through the entire adoption process and was professional and nice to us. Dracula's awesome! As soon as I saw him, I knew he was the cat for me.
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September 2023 by Fanyal Hoskin
My puppy and I first experience at the Arundel Mills PetSmart was great! We were taken care by I believe a lady name Paige. The second time when I booked I was told to book a certain time so that my puppy can be in and out and won’t be caged with other dogs barking that are also cage and being serviced. The young girl Haley said she would be taking care of my puppy. While I’m shopping I see her wondering the store and sitting around. I asked her where is my puppy she said in the cage. I told her before I left my puppy in her care that I would wait around so that Teddy wouldn't have to be caged. I didn’t want him to have a bad experience being as though he was already nervous. Not only did she take her time giving be back my puppy but suggested a mobile service to me. When she gave me my puppy back he was shacking like crazy! She was very condescending and not helpful at all. How can I trust that she would care for my puppy properly with that attitude. She neglected my suggestion after seemingly to do so to help make my puppy experience pleasant. As I was walking out I ran into Paige. She’s such joy. Very helpful. I’m only trying this place one more time only because of her. That girl Haley will never touch my dog. The 3 stars are because my puppy did have a great experience the first appointment.
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July 2023 by Roses are Red
If I could leave 0 stars, I would. This is the worse possible place to take your pet. The employees DO NOT CARE for animals particularly Ashley. She spends more time trying to figure out ways to avoid grooming your pet than actually doing her job. My two dogs were locked in the kennel for 3 hours and never received a grooming, wash or haircut. My dogs were so traumatized following this experience, they had trouble sleeping and feared going outside for the remainder of the week. I recommend finding a local groomer, instead of using the big box stores where your dog is just another number. Very disappointed!
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July 2023 by David Johnson
This is the worst location I have ever been . Rude groomers , does not even acknowledge you when you come in. They will be on their cellphone especially this groomer Ashley. I would not want this woman touch my dog!!! Beware!! Don't go to this location!
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July 2023 by Ronald Harvilicz
My cat food is always in stock and the staff are friendly. I love to visit the kitties as well!
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May 2023 by Vincent Serritella
After years of having my dogs groomed here, I’m done.I arrived on time for our appointment only to be told my dog’s rabies vaccine is expired. That is not possible as she had her shots when we adopted her a mere 6 months ago. I, obviously, don’t Cary around her veterinary records, and needed at least a half an hour to get them and come back. Which would cause us to miss the appointment, and stress my dog out further (she’s not a fan of the car).None of the litany of confirmation emails, calls, nor text messages advised that her paperwork needed updating.This was the last straw, as the quality of service has been declining.So, as the lede states, I (and my dogs) are done with PetSmart grooming.
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May 2023 by Cossette Busch
My wife and I did puppy school with Mrs Marcie and it was puppy changing! Our Maggie is a totally different dog now and it is fantastic. We also buy our cat/dog food here and the staff is always super helpful.
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May 2023 by Min An
Take my little dog for grooming here for about 9 years. Best service I can ask for. Will recommend to others
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April 2023 by Albert Suggs
Went for Acute incident w/o appointment. Staff coordinated a doc within about 15 minutes to remove a leash connector wedged in pet's rear paw! What a releaf for pet and owner.
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March 2023 by Dwennimmen
The Staff have all been friendly and helpful. I mostly go here for (aquarium supplies) and quick convenience being only 2 miles from home. Prices are fairly competitive and similar to Amazon pricing. The selection is pretty good, limited in some regards, but adequate. The fish look healthy overall but you will see dead ones in feeder tanks. I wish they had more variety of danios and corydora. Due to this I may resort to ordering online or travel to another supplier.