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“It was a relief to finally find a U-Haul location where all the equipment was there, the computers worked, and the employee knew exactly how to get me in and out with zero wasted time.”
7AM - 7PM
3510 Marmenco Ct, Baltimore
Truck Rentals
“I must say Ashley is very uplifting and helpful !
Her customer service is awesome , I’m with Hills Pet and have never had any issues here , this company deserves a extra star”
10:30AM - 7PM
1600 Annapolis Rd, Odenton
Truck Rentals
“Thanks to Jeniffer for her help, they have taken great care of us from the beginning, they are very reliable and everything they say is true, you leave driving. Thanks Elvis and Jennifer”
“The service here is wonderful. HOWEVER DO NOT USE THE MOVERS THEY RECOMMEND!!!! The guys said they would come the next day too so I gave them a nice tip. The next day only one came and brought someone else and expected a tip as well. They broke An 85 inch TV busted and my antique coffee table leg completely busted. When I called the manager of these movers he stated they are not insured and told me he would call me back. Never heard back. Totally unprofessional!!!!!!”
“My order was handled very professionally. I was greeted in the parking lot and walked through the process so that I understood how the hitch installation was to go. The service technician was very friendly and professional and did the job quickly. I would recommend this location again for any storage, rental, or installation work my friends and family might have.”
“Kai at U-Haul was fantastic, helping me secure furniture dollies at the store. Their knowledge and friendly service made everything smooth and stress-free. Highly recommend Kai for excellent in-store assistance. Thanks, Kai!”
“Wow!!!Great customer service in an age when people do not prioritize customers. Additionally, the van was in immaculate condition! Will definitely rent with Nextcat again”
“Exactly what I want from a U-Haul. Booked an hour before on time and was on the road in 3 minutes after arriving to pick up the truck. The attendant was great, quick and very accommodating despite being the only employee manning the store at the time.”
“Outstanding!Attendants were friendly and professional.I rented a cargo van with high ceilings (pictured) for a weekend. Easy to drive, very well maintained.Thank you!”
“Everyone at the location on E North Ave in Baltimore is great! They were able to find a car for me when I booked when they were all sold out. I appreciate their friendly service and help so much! I would recommend coming to them. Thank you all”
“They are always quick to get you a truck and they have a very nice staff. Clean property and a huge selection of trucks. They allow reservations if you call in advance. Great work.”
“I see some bad comments from upset people but from my experience I can say that I am very pleased because my box arrived intact and it took exactly 10 days for my box to arrive at the door of my house. And the customer service was very professional and very friendly.”
“They were able to accommodate me for a same day rental after the repair shop made a reservation with an inferior rental company. I receive excellent customer service; top notch! This location is my go to when I need to rent a car. 10/10”
7AM - 7PM
2929 Washington Blvd, Baltimore
Truck Rentals
“I had a great experience with u-haul. Whenever I need to rent a trailer I come to Washington Blvd. They always have what I need in stocks. This car trailer I rented with a hour notice I reached an email and picked up and was gone.”
“Mia The Rental Manager unexpectedly provided me with the best profession experience I've ever dealt with in Life! and that's saying alot. I picked up 4 trailers and a box truck and must've bugged her at least 10 times about wires, liftgate cords, extra keys Vin numbers etc. And every time she was extremely communicative and very fast and got done everything I asked. She also was extremely knowledgeable and literally answered all 50 questions that I had. I will do all my business at this location for her great customer service alone. Very impressed thank you”
“Outstanding monthly price,...excellent customer service and free upgrade.Long term discounted LDW was the selling point for me,...though unfortunately I believe that has been discontinued.”
9:30AM - 4:30PM
9597 Berger Rd, Columbia
Truck Rentals
“Kim was amazing!!!! Helpful & professional! I definitely will be back for my future UHAUL needs. We need more people like her that know how to appropriate work with the public!”
“Rented a truck here several months ago to help my mom-in-law. Went here because the other place we had reserved from weeks earlier cancelled an hour before we were going to head out to get the truck that morning. Wonderful start for us. So we hopped online and saw this place. Made the reservation, called to confirm, and then hopped in our car and showed up.Nice small place with a couple of guys inside both renting U-Haul trucks and trailers and doing machined embroidery (which is actually their main business: logos and such on jackets, hats, etc.). Checkout was really easy. Did our stuff with the truck and returned a few hours later. Handed the man back his keys and we happily went home.There are a few complaints about them having odd hours/closing early. He told me if we return after they close (2 pm-ish???), simply put the keys in their dropbox in front and they'd bill us appropriately. This isn't rocket science people: Look at a business's hours and if they aren't exactly to your liking, get over it and adjust. These guys make it easy.They were just so nice and easy to deal with. More businesses need to be like this.”
“Every thing went well, the truck was clean and in good shape. They gave our Church a great deal. Their computer system is slow but reservations were made and our truck was ready.”
“One of the best and my favorite Penske service location in the US. Techs are very experienced, polite and they work very fast. Matthew, Gerad (service managers), Andrew (Roadside service) and others are very professional. I am totally satisfied and I am happy that my company is located near to this Penske location.I would recommend to come to service of your trucks to this location than to go to Jessup Penske location.Also rental department Mike is very good person.So Penske Wicomico, MD location is the best ?.”
“I make a reservation online , and the U-Haul app have problems.I call the shop to be sure have the truck. The owner help meOut with the process. I Highly recommend him for renting .”
“The best U-Haul rental experience I have ever had!! I strongly recommend this place!! The check-in was very smooth and professional. We got our truck, and it was nice and clean. He explained everything to us and helped us connect the trailer. We had to come back multiple times, and each time he was so patient with us and helped us solve our problems. I really really appreciate all his help!! Wonderful experience!!”
“The staff at this location are very helpful and they practice great customer service. I want to particularly thank Mr Donald and Mr Aaron who are always willing to help. I was moving so I came to this location a couple of times, and anytime I encountered them, they were ready to offer exceptional service. Thank you for everything ??”
“Rented a truck here several months ago to help my mom-in-law. Went here because the other place we had reserved from weeks earlier cancelled an hour before we were going to head out to get the truck that morning. Wonderful start for us. So we hopped online and saw this place. Made the reservation, called to confirm, and then hopped in our car and showed up.Nice small place with a couple of guys inside both renting U-Haul trucks and trailers and doing machined embroidery (which is actually their main business: logos and such on jackets, hats, etc.). Checkout was really easy. Did our stuff with the truck and returned a few hours later. Handed the man back his keys and we happily went home.There are a few complaints about them having odd hours/closing early. He told me if we return after they close (2 pm-ish???), simply put the keys in their dropbox in front and they'd bill us appropriately. This isn't rocket science people: Look at a business's hours and if they aren't exactly to your liking, get over it and adjust. These guys make it easy.They were just so nice and easy to deal with. More businesses need to be like this.”
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“Staff is outstanding; efficient, informative and friendly. Only one observation: the check in counter is at the far right end and around the corner of the rental car facility. On the plus side, the check in counter is on the way to the car pick up area.”