The New Balance Factory Store is a popular destination for customers seeking high-quality footwear. The store is well-stocked and offers a wide variety of options, catering to both adults and children. The staff at the store are consistently praised for their exceptional customer service. Customers have highlighted the attentive and knowledgeable assistance provided by associates like Patrick, Ava, and Neil. These employees have demonstrated a genuine understanding of their customers' needs, going the extra mile to ensure a satisfactory shopping experience. They have shown empathy and patience, especially when working with customers who have special requirements, such as a parent of an autistic child. The store's management has also been praised for their helpful guidance in selecting the right shoes. Customers have noted the store's clean and organized atmosphere, creating a pleasant shopping environment. Overall, the New Balance Factory Store is highly regarded for its quality products, excellent customer service, and a team that is dedicated to meeting the needs of its diverse clientele.
I bought a pair of white/cream 1080s. I love them. The only suggestion, they need more variety of colors & I would've bought two!
Healthcare workers, let them at the register for a $30 discount!
August 2025
Friendly and welcoming staff and the store is full is new and unique items… check em out and thank me later
March 2025
Was immediately waited on by a great young man named Patrick h he listened intently I know exactly what I needed and took me right to the shoes that I eventually bought he was definitely on his game and I'll be coming back thanks to him
