-
December 2023 by Erika Dailey
I was interested in a comfortable shoe that would help circulation in my foot as I had an Achilles heal injury.I was debating between On Cloud, Brooks, and Hoka for a shoe suitable for my need. Anthony, an Amazing store rep. Not only assisted me with my purchase, but he accurately described why Hoka would bet fit my situation. He insisted I tried on my shoe of choice. After loving the comfort level, he assisted me with finding the shoe online,( there were no more in store,) and had it sent. It arrived in less time than promised and I’m enjoying this new found comfort. Phenomenal Service from Anthony, made me a happy customer, destined to return. 5 Star Service for sure!
-
December 2023 by Michelle Reagle
Great store, well stocked and friendly staff. Zach, Katie, and Tova were all extremely helpful and very patient with my daughter who spent more than 4 hours picking out a pair of skis and a ski jacket. Would highly recommend shopping here for ski equipment!
-
December 2023 by Jeovany Fuentes
Outstanding customer service from Jahn! He attentively listened to my wife and me, skillfully identified our foot issues and suggested the ideal footwear. Additionally, he performed a foot scan to enhance sole support.
-
December 2023 by Koa Fitz
Best experience I’ve ever had at a store. Jahn was the friendliest and most helpful guy, give him a raise or something because he is knowledgeable, personable, and all around amazing. Thank you so much man!!
-
December 2023 by Susan H.
We came in looking for shoes and what we got was amazing customer service from Henry, the floor manager. We also left with the perfect Hokas, snow boots for the kids and socks for the older kids. What a great experience!
-
December 2023 by Vickie Kelly
Toba was very knowledgeable & helpful to my kids & I when we recently visited this store for snowboard advice. She guided us through the steps and helped us with our purchases! We will be back to this store & will look to her again for exceptional service!!
-
November 2023 by Ruslman
Sun and ski does it …EXCELLENTLY!This place is why you need brick and mortar stores; not because the the stuff the store sells, but because their service prevails!I stopped by the Arundel Mills Sun and Ski to get rental ski equipment for my son and a new set of skis and bindings for me. I was not sure what to expect when I entered the store, but was pleasantly surprised by the superb service that I received.We walked in the door and were immediately greeted by Brandon who was working at the maintenance counter. Within minutes he had my son fitted with a pair of boots, a set of skis and poles. Additionally, he explained how the rental program worked and registered my son in the program.Then phase two kicked in. Brandon introduced me to Bailey and Bailey walked me through the latest ski gear while quizzing me on my ski needs to the gear I wanted to buy. This was no easy feat as I have been skiing with the same pair of skis for a while (I won’t say how long, but think pointy tips and narrow sticks).I had a lot to catch up on, for instance, parabolic skis … what? We had discussions on twin-tipped versus single-tipped, ski materials (carbon fiber, titanal, resins), length of the skis (use parabolic skis that are shorter than straight skis), ski bindings and, style of skiing.Throughout the process, Jake, the manager, kept checking in to answer any questions about accessories, give pricing options and ensured that I got the best deal for my money. We also had a great discussion about the store music playlist; think 80’s and 90’s rock! Awesome.As I was checking out and getting ready to leave, Jake explained the “Sun & Ski Cash” program and how if i come back during the designated dates on the receipt I could earn a significant amount in savings.As I departed the store, Jake and Brandon offered to help carry my items out to my car, although I waved them off, it was a very nice gesture.Sun & Ski puts the “service” in customer service! Thank you, I will be back.
-
November 2023 by Ryan Madison
Tova, who runs the shop was (and still is) awesome, super patient and helpful. She is great with people and great at her job—management should give her a raise 100%
-
October 2023 by Ruslman L.
Sun and ski does it ... EXCELLENTLY!This place is why you need brick and mortar stores; not because the the stuff the store sells, but because their service prevails!I stopped by the Arundel Mills Sun and Ski to get rental ski equipment for my son and a new set of skis and bindings for me. I was not sure what to expect when I entered the store, but was pleasantly surprised by the superb service that I received.We walked in the door and were immediately greeted by Brandon who was working at the maintenance counter. Within minutes he had my son fitted with a pair of boots, a set of skis and poles. Additionally, he explained how the rental program worked and registered my son in the program. Then phase two kicked in. Brandon introduced me to Bailey and Bailey walked me through the latest ski gear while quizzing me on my ski needs to the gear I wanted to buy. This was no easy feat as I have been skiing with the same pair of skis for a while (I won't say how long, but think pointy tips and narrow sticks). I had a lot to catch up on, for instance, parabolic skis ... what? We had discussions on twin-tipped versus single-tipped, ski materials (carbon fiber, titanal, resins), length of the skis (use parabolic skis that are shorter than straight skis), ski bindings and, style of skiing. Throughout the process, Jake, the manager, kept checking in to answer any questions about accessories, give pricing options and ensured that I got the best deal for my money. We also had a great discussion about the store music playlist; think 80's and 90's rock! Awesome.As I was checking out and getting ready to leave, Jake explained the "Sun & Ski Cash" program and how if i come back during the designated dates on the receipt I could earn a significant amount in savings. As I departed the store, Jake and Brandon offered to help carry my items out to my car, although I waved them off, it was a very nice gesture. Sun & Ski puts the "service" in customer service! Thank you, I will be back.
-
October 2023 by Neggarius
Jahn & Henry helped me out. Henry greeted me with a positive attitude and I had a lot of questions for him. He was very knowledgeable and introduced me to Jahn and the machine where you take your shoes off. Jahn showed me a lot about my feet and gave me an understanding on where I stand at as far as foot health and my fallen arch. I ended getting the HOKA shoes plus the arch support insoles. I start work tomorrow so hopefully I can get through the shift thanks to these two.
-
October 2023 by Dee L
4.4OUT OF 5390 Review(s)5 stars100% Complete(245)4 stars35% Complete(87)3 stars12% Complete(30)2 stars2% Complete(7)1 stars8% Complete(20)85%OF CUSTOMERSRECOMMEND THIS STOREWRITE A REVIEW-DEESeptember 30, 2023I visited this location after checking out other sport goods storers in the mall. On the way there I was thinking about how we are all afraid of AI taking over all human jobs. I thought of this because I stopped by 3 stores but no body was bothered to say hi Or if I wanted anything. All the young men were on their phone.Well things has changed the moment I stepped in to Sun & Ski store. TY noticed my Hookah shoes and gave me some information which I didn’t even know. He explained and gave some suggestions for future buy. He was very Genuine, knowledgeable, humble and professional for few minutes I met him. He is the type of employee which makes business to survive in this volatile time. I promised him to be back and get a pair of ON. At the end he made up for all disappointments I faced at the mall. Gooooo…..Ty!!!
-
September 2023 by Kelly Merchen
Jahn was an amazing help selecting my footware! He immediately asked if I needed assistance then provided a wealth of information on the various shoes and the pros and cons of each specific to my needs. I have a lot of foot issues so his knowledge on the footware and inserts was instrumental in selecting the perfect products. He was also very friendly and attentive to other shoppers, floating between me and others needing assistance. Thank you Jahn!
-
September 2023 by Eric Corporal
Jahn is one of the best shoe sales men ive ever encountered. Helped me with shoes down to insoles. Love the store but people that work there make u love the store more hes jahn is one of them people. Thanks again jahn
-
September 2023 by Tamar Chitashvili
We god Cannondale Men’s Quick CX 4 Hybrid bike today at Arubdale Sun and Ski shop. Zach provided a superb service. Recommend to visit this location!
-
August 2023 by Ilianna Susi
Jahn was such a pleasant employee had a lot of a patient in explaining everything very detailed about the right proper shoes for her and plantar fasciitis thank you so much for your help.
