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October 2023 by Tom T.
I have had nothing but great experiences at this store over the many years that I've been shopping here. With that said, Tavis somehow went above and beyond all of those experiences this weekend. I felt so awful asking him repeatedly to go hunting for a specific pair of shoes that I wanted but he did it without even an inkling of frustration. When it turned out that they didn't have exactly what I was looking for, he went hunting for it as different stores until they were found. While we waited, we chatted about how much he enjoyed working at Merrell's Outlet Store and how they treated their employees well. He was an absolute pleasure to interact with and I will be looking for him the next time I swing through. Oh yeah...their Jungle Mocs are literally the world's most comfortable shoe and the sales they have on apparel are amazing!
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July 2023 by David Colin Stillman
EASY TO FIND PLENTY OF PARKING CLEAN SMILING FACES HELPFUL POLITIE VERY KNOWLEDGEABLE FRIENDLY PLENTY TO CHOOSE FROM NOT ONLY SHOES JUST HAPPENED TO BE HAVING A SALE FAST HELP IF WHAT YOU WERE LOOKING FOR WOULD CALL THEIR OTHER STORES TO SEE IF IN THEIR STOCK & YOUR SIZE YOU'RE LOOKING FOR ? ? NEW IMPROVED MODELS OF YOUR SHOES VERY GLAD WENT TO STORE WOULDN'T HAVE KNOWN ABOUT THIS BE SAFE ! HAVE FUN ! HOPE YOU ALL HAVE A GREAT 4TH OF JULY GOD BLESS YOU ALL ALWAYS ON YOUR ADVENTURES ? ?
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June 2023 by Angela Morales
Great outdoor stuff to buy, whether it's wool socks on sale, pullover absorbent free hoodies, or sturdy hiking shoes. I always drop by to see what goodies they have and usually wind up buying something cute.
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February 2023 by Gary Satosky
Just started hiking and had the wrong shoe on the other week and got shin splints. Not a good thing. Decided to come to this store from a friends advice. Tried on a hiking shoe that was also waterproof. The shoe I bought comes wide which is perfect for me. Walked 5 miles the other day and felt like I had a cushion underneath me. No problem at all and no pain. Great shoe. Also bought the socks which were very comfortable. Can't beat there sale. Buy one pair the other is 50 percent off.
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December 2022 by Alesha Munson
My husband and I had a great experience finding shoes for his work here! Both employees were incredibly helpful and attentive. Sheryl made sure we tried her best shoes till we found the right ones. She even showed us a different way to lace my husband shoes, which helped with discomfort he’s always had. This will be our go-to lace-up method! Thank you both!
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November 2022 by Karl Doepel
Great store lots of help very good products I've been wearing these shoes for over 20 years. Bought two pairs excellent price. The sales lady was absolutely the best
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June 2022 by Ryan Martin
Excellent customer service. Went above and beyond to help my grandma finally find a pair of hiking shoes, which is something that I thought might have been impossible before stopping here. The employees really were amazing with her though.
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October 2021 by Erin Pilkerton
Went in looking for a specific shoe, walked out with it thanks to the assistance of knowledgeable associates!
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September 2021 by George Limen
Friendly staff, wide selection, and the food court a few steps away. I've used sandals from Merrell for the past five years, and every year, it gets better.
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August 2021 by LeChat Noir
Great. Staff (Jacob) was very helpful.
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August 2021 by Caroline “Flying Cuttlefish” Miller
Through bad and personal experiences, buying shoes puts a lot of stress on me. I always worry that the shoes will end up hurting me later on and I won't be able to return them, so money would be wasted. Every time I voiced a concern, the nice clerks (Cheryl and Alan) were able to give me gentle and informative answers. I've never spent more than $50 on a pair of shoes, and I stepped out of that store feeling confident and secure. I can't recommend this place enough, and I can't wait to take my first hike out with my new boots!
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July 2021 by Jennifer Bowman
The two ladies working there were super kind and helpful. They were very patient and helped to find the right shoes for my sister who has had foot surgery but works on her feet all day.I went back a separate time and the lady working was different from the first two but still equally helpful and patient. Not overbearing at all.
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June 2021 by Manish Keshav
The customer rep lied to me about a shoe availability.. needed to try out the new men’s vapor glove 5, had called before going to store, she clearly mentioned on the call it was available and in store she said only version 4 was available.. also she wasn’t friendly at all - felt she was trying to sell the old stock of the shoes to customers. Had to drive 1/2 hour to get to store and found out I was lied
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May 2021 by Jillyann Frenche
Let me say Leslie is AMAZING! She is hard working and knows her way around the sales floor. I came in looking for hiking shoes and she educated me on the different styles and use of all "Merrell" brand has to offer. She even got me to make additional purchases after she helped me find the shoe I needed. She is a gem for Merrell brand! Good people are what make a company and she is one of them! My husband needs some new boots, sandals and sneakers for the outdoors, we plan on making another trip to this location just for another pleasant experience. Hopefully Leslie is present that day.
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April 2021 by Deborah Ferguson
Great selection good customer service