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January 2024 by Donna C
Terrible customer service. I returned a pair of sneakers purchased from online to this store. They told me they would have to send them back before I would receive a refund. That's not what it states on the Finish Line website. They gave me the tracking no. but everytime I checked it showed they hadn't been shipped. I called the store a week later and they assured me that they had been shipped back, but there was still no update with the tracking no.I went back almost 2 weeks later and after checking in the back they found the sneakers were still there. They were not apologetic at all and just said they would print another shipping label and send them back. I could not trust them again and asked if they could just give them back to me and I would ship them myself, which they agreed. Returning from online to this store is a complete waste of time. Another 2 weeks, and I would have missed the return deadline.
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January 2024 by yusef sturdivant
Great customer service
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December 2023 by Lauren Martinez
It was busy today due to Christmas shopping I get it , but a few of the workers ignored my presence when I was looking around for help :( .
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November 2023 by BISHOP THA DJ
I called the store to find a pair of purple and white Jordan 1’s for my wife. A young lady by the name of Olivia answered and was extremely helpful. Even though that store did not have the shoe, Olivia went out of her way to go and see if her store had them in stock( keep in mind the website said that store had them). I called 2 of Finish line’s competitor stores and was put on hold, hung up on and one didn’t even answer. Finish Line answered right away. Olivia was extremely professional and actually made me feel good even though her store did not have the shoe, I decided to order it online. Y’all need more employees like her.
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August 2023 by Orchid EB
I visited your store with my sister, with the intention of purchasing a few pair of shoes.However, the experience was far from satisfactory due to the following issues:Unhelpful Staff: The sales representatives on the floor, Liv and Riley, seemed disinterested and inattentive. Despite myattempts to seek assistance, I was largely ignored and left to navigate the store on my own. This lack of attention madeit extremely difficult for me to find the right shoes or get answers to my questions.Rudeness: One particular staff member, Liv, displayed a rude and dismissive attitude when I approached them with aquery about the available sizes. Their tone and demeanor were unprofessional and left me feeling insulted as acustomer. This type of behavior is unacceptable and tarnishes the reputation of your store.Disrespected: When we received the shoes, my sister was forced to try the shoes on in front of the cash register. Theywould not permit us to try shoes on at the bench despite our request to do so. Other customers at the store were nottreated this way and were allowed to try shoes on while sitting at the benches. I have never felt so humiliated andtreated like a criminal in my entire life! I feel our race, as Latinos, played a factor in the sales reps discriminating againstmyself and my sister.As a customer, I believe that it is crucial to receive high-quality service when patronizing any establishment. The issues Iencountered during my visit not only impacted my shopping experience negatively but also made me question the levelof professionalism and customer care within your store. I also feel our experience was validated after later checking thereviews of this store on google reviews. I took note of a number of similar complaints by other patrons at this particularstore.I kindly request that you take immediate action to address these concerns. I suggest the following steps be taken:Staff Training: Provide comprehensive training sessions to your employees to enhance their customer service skills andimprove their product knowledge. This will ensure that they are better equipped to assist customers effectively.Employee Feedback: Implement a feedback system for customers to share their experiences with staff members. Thiswill help identify any recurring issues and allow for appropriate coaching or disciplinary measures to be taken asnecessary.Customer Service Standards: Establish clear guidelines and expectations for staff behavior and customer service.Emphasize the importance of professionalism, attentiveness, and respect towards ALL customers regardless of race,gender or ethnicity.
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August 2023 by Marianne Queen
Good luck getting anyone to help you in this store. No greeting and we’ve been standing here for ten minutes ready to buy three pairs of sneakers. Nothing. Can’t tell who works here. Got walked passed multiple times. Worst customer service in this mall. And they have the audacity to ask for a survey when cashing out!
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August 2023 by Matthew U.
Much like their competitors, not much feels like it changed in this store. We came in in search of the shoes my brother was searching for, but like the other places, we were not in luck. We browsed the shelves, looked over everything. Did a twice around the store and kind of left after that. Customer service was lacking in here. We did not get approached at all by an employee.
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August 2023 by Marianne Q.
Good luck getting anyone to help you in this store. No greeting and we've been standing here for ten minutes ready to buy three pairs of sneakers. Nothing. Can't tell who works here. Got walked passed multiple times. Worst customer service in this mall. And they have the audacity to ask for a survey when cashing out!
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August 2023 by Castmstr
Try looking for a pair of shoes. Didn't have what I was looking for but did have a good selection
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August 2023 by Daniel fflores
They have some air forces 1 for men Or some jordan 4 Or 3 my foot mode 8.5
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April 2023 by Nick Bohenko
Try looking for a pair of shoes. Didn't have what I was looking for but did have a good selection
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January 2023 by Kymera Jones
I ordered shoes online and when I received my package it was two different shoes so I called to see if I can swap them and was told I could. I called before I left out and was told by a employee to come up and get the shoes because they only have one more pair left. when I get here the store is closed but people are still in there trying on shoes so I call and let them know I’m outside and the lady tells me she can’t help me AFTER SHE LITERALLY JUST TOLD ME TO COME . She preceded to say that the registers are down , like I can’t see people still in there buying shoes so I say how online it says it doesn’t close until 9:30 she said they don’t follow that anymore so I said I just talked to someone who told me to come up here she then said well we thought you were going to get here in time . Technically I got there in time I came at 8 online said 9:30 she should’ve told me on the phone what time the store closed before she told me to come up there.
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December 2022 by Chris
This finish line has been my go-to store for years. This past weekend I walked in the store to buy shoes for my daughter, the lady @ the register looked at me then went back to what she was doing. Initially I brushed it off until she spoke to the couple behind me. (Who of course looked different than I did) I walked almost directly to the register and stood there to see if anyone was going to ask me if I needed help. Nobody did. The customer service is horrible. I walked right out.
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August 2022 by Joel Brusnahan
Gave me “new” shoes that were already dirty and had scuffs on them. Not from the area and was visiting so didn’t see until I left and can’t return them
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August 2022 by Tom-me' Tabb (Tomme Tabb)
Always shop here
