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November 2023 by Kiesha Rice
Horrible, horrible, horrible location and customer service. My husband and I were swindled into switching providers and adding service for one line, signing up for Firstnet (scam), and a promotion for something offered "free" that we've been paying for since April.The bill has went from $120 to $211. Every month it's a different cost and we have not added anything since April. Multiple visits and phone calls with no resolution.Just a warning to steer clear of this location. We are now forced to start a BBB complaint to help us solve this problem. Also, not opposed to a class action lawsuit if anyone else has been scammed by them.
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November 2023 by Kaye Mcknight
Xavi was awesome, he helped us out with all our accessories and was very sharp, pleasant and intellectual overall great service and definitely recommend asking for him when you visit the Arundel Mills location.
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October 2023 by Tiffany S.
Wonderful service today when making a big purchase. There was no complaints whatsoever and all the employees were nice and very helpful!
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October 2023 by Deena Joyce
Eva and Xavier provided exceptional customer service. I have not visited an AT&T store in this service area that had provided better service.
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October 2023 by LaToya Jones
This is the best store!! The customer service is top notch. I was greeted right away and was taken care of with all needs meet! Highly recommend!
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September 2023 by Stacey Norman
We had two store representatives to help my daughter and I make the choices of the iPhone that I watch in the iPad. They were very helpful and knowledgeable about AT&T products.
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September 2023 by Bruce Vollmer
Tamika was very helpful and patient with us as we upgraded from Galaxy S9 to S23.UPDATEDownside was we were signed up for a plan we didn't need and had to call AT&T to change. Also registered us for an early upgrade which we did not want.
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August 2023 by Krn Wlsn
Absolutely loved my experience in the store today. I was helped my the lovely Lauryn who kept me laughing the entire time and got me a watch as well! The manager Eva was super nice and made sure the transaction was good. My favorite store
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August 2023 by Charlotte Marshall Powell
Lauryn was very helpful and provided great customer service. We were able to get all of our questions answered and walk out of the store satisfied.
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August 2023 by Jean Robinson
Lauryn was literally amazing she hooked me up with a new phone for my mom and the Direct TV. My go to at&t store
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July 2023 by Shalanda Wills
Brayan was DA BEST sale rep. He was very attentive even though I didn’t want to come in. Will definitely come back for all services needed.
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July 2023 by Andrew Alleyne
Received great service from Lauryn and Eva. They were very patient and attentive. Answered all my questions and great customer experience.
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July 2023 by Daija McCall
Lauryn was amazing! Super helpful and gave me a lot of information and made the trade up process really easy
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June 2023 by Tais Prado
My family and I stopped in to the AT\\u0026T store at Arundel Mills Mall. We were immediately greeted by the team and assisted by Brayan. He was super knowledgeable, friendly, and efficient. We traded-in three phones and he assisted through updates, failed logins, added watches, and more. He was much appreciated and worth each of these five stars! Thank you, Brayan!
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May 2023 by Arash Shishbaradran
Very pleased with our experience. Lauren and Bryan were very helpful and informative when we were buying a new phone.