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September 2024 by Logan Schooley
I originally had left a 5-star review after buying my car. I had a great experience with Alan, and he was very helpful.
However, I had to come back after buying my car. The manager Matt texted a coworker about me in front of my face, spoke down to me, which I am careful of as a female customer, and tried to undersell me a car after a policy wasn't explained well. These people just want your money- they WILL hide things from you just to get cars off their lot.
I had the misfortune of needing to return again due to my radiator busting while I was on a trip out of state. The outside mechanic guessed that this would’ve been a preexisting issue- possibly from before I bought the car. (Despite the dealership claiming they do a 20-point inspection). After spending over $900, we were hoping to get some (or all) of this refunded. This assumption was because the warranty policy was miscommunicated to me when I first bought the car.
Throughout our visit, we spoke with Ryan, Bernard, and Matt. Ryan “did his best” to get us as much money as he could under what he said was the correct policy. However, we were only offered $300. This was without even looking at the car in person, only reading the receipt from the repair shop. However, after showing us this refund, Ryan said that this would only be offered if I took my review down. I almost laughed in his face.
We then began a conversation with Matt and Bernard, where we said we were hoping for a (partial) refund and wanted to verify that a different issue would be repaired, as agreed upon during our initial purchase. We also explained what we were told concerning warranties and return policies.
Misunderstanding of policies aside, they were completely dismissive of any notion that a salesman could have been misleading. Bernard and Matt also adamantly shut down any possibility of sexist bias by saying there were “too many women working in the dealership” for it to be that kind of environment.
Bernard also reiterated that I would need to take my review down for them to do any service with me or my car. I also would need to sign papers saying I wouldn't post another review "trashing" their business. I expressed that I found that ridiculous and I would not be signing anything or taking it down.
My preexisting issue had a written contractual agreement on multiple papers that this service would be done. When I reiterated this to them, they suddenly changed their tune and said they would be obligated to do this repair.
After finally getting my prescheduled service done weeks later, it was difficult to contact them for status on my car. When I showed up unannounced to pick up the car, they said they were “just about to call”. Although the preexisting issues are fixed, my car was returned to me with bizarre minor malfunctions. Like my seatbelt sensors no longer working correctly.
It is clear that they either didn't do the full inspection or there was a massive oversight that cost me $900. Overall terrible customer service, terrible experience, and a pitiful representation of the owner's work ethic and motivation
Edit: After having the car serviced and supposedly reinspected last month, my headlights (that were given new bulbs) have also stopped working. Which is more money I will now have to sink into this car. I would NEVER trust a vehicle from this place ever again. I truly wish I had never gotten this vehicle.
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September 2024 by Destiny Munoz
so nice! shoutout to mo. :) effortless and stress free car buying process. thank you mo.
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September 2024 by Edwin santos
Great experience and great customer service
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September 2024 by Sarif Miya
Thought this is a very small dealership but these guys have a lots of inventory and very staff are warm and welcoming.. specially Kiran . Definitely recommend for everyone
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September 2024 by Tim Hendrickson
Greta experience, Alan is super helpful and the finance guy was great. Definitely recommend
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September 2024 by mahesh bhattarai
Best place in the state or I would say the entire country to buy used cars... they have the best customer service. Kiran is one of them
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September 2024 by Nimesh kc
Never have I ever written a review on a website ever but today i had to make an exception, service was exceptional big shout out to MR Kiran he helped us to choose what suits us and was really transparent ..100 percent recommend you won’t have no regrets.
Thanks again for the amazing service
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September 2024 by Suresh Thapa
Great experience . Kiran is best guy
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September 2024 by Niraj Khadka
I had a wonderful car buying experience and met some wonderful people and Kiran is one of them .who was very helpful and honest , definitely recommend Tq
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September 2024 by Bimal Roka
"I had an excellent experience with Mr. Kiran Kumar at Hampstead. He was professional, attentive, and never made me feel pressured. He really listened to my needs, explained everything clearly, and made the whole process easy and hassle-free.
His knowledge of the vehicles and the buying process was outstanding, and he was always ready to answer any questions I had.
Thanks to Mr. Kumar. I highly recommend him to anyone looking for a great car-buying experience!"
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September 2024 by Sanjiv Khadka
Thank you mr kiran for your wonderful service I’m glad that i got a chance to get service with you and you were so helpful of everything including good pricing and financial services. I will visit again with my friends to get them other cars thank you again for your kindness towards me.
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September 2024 by Raquel Treuting
Awesome place here at HPO, great staff and awesome selection of vehicles! Always happy faces
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September 2024 by Nigel Mason
Where to begin...from the moment pulling in and Bernard one of the owners creating us. To the shop and MO assisted me and my son. Everything went smooth, no pressure. Nothing but greatness customer service. Thank you Mo. Wasn't ready for a car payment. The sales process with you took that worry away from me. Keep being great at what you do.
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September 2024 by Joel Grewe
Seemed like a solid small town car dealership. As someone purchasing from out of state there were a few bumps but they did their best to work though then well, even when the Maryland government DMV system went down.
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September 2024 by danny hez
Customer service was great! Brandon was very welcoming and helpful, would definitely recommend this dealership
