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July 2024 by Emilia Barnes
This pharmacy doesn't know what they are doing. I would like to give them 0 starts if possible. I called 3-4 different times in the past 2 weeks and I left 3 voice mail message. They have NOT returned any of my calls to date. It is impossible to do business with them. Then one day they texted my husband that my medication was ready. No idea why I was on my husband's account, so I drove there. They could not find me in the system, and they didn't know why my husband got a refill message for me. They told me the meds must be at a different cvs. When I insisted they look into it more because I wasn't leaving then they discovered they had me in a different computer...hmmm why their computers aren't connected when this is a major pharmacy...no idea. So they updated my information. I called today again during work hours, had to leave a message. So far I haven't gotten a call back again.
I am so done with cvs.
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July 2024 by Jacie Gulack
I come here to drop off UPS packages. There is always someone to help me. It's quick and painless. The store is clean and has surprisingly good deals on their clearance items.
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June 2024 by Bill Stull
The pharmacist is RUDE!! he turned me away after waiting in line because of lunch I was the last one in line! He turned my 90 yr old mother away from getting a needed shot and NO ONE WAS IN LINE?? HE SAID MUST HAVE A APPOINTMENT?? I went across the road to WALMART and they took her right away no problem! The pharmacist should not have anything to do with people this took place at cvs Hampstead md I nor my family will ever go back switching to Walmart!!
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May 2024 by Deborah
Don't keep prescriptions in stock, can't provide any accurate information on when prescriptions will be in stock, and won't make any effort to make phone calls to supplier to determine when will be available. Profoundly disappointing customer service.
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April 2024 by Sjh Hughes
Some of the staff are Incredibly rude and incompetent.
You can expect to be disconnected
If they don’t care to hear what you have to say. Check out takes way to long.
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April 2024 by Leo Koogle
Arrived at 9:01pm to shop for a DoorDash shop & deliver order. The staff had locked the doors but were close by so I communicated to them through the doors, wondering why the store was closed as it is posted online, on their own website (and in DoorDash's system), that close is at 10pm. What appeared to be a store manager told me, "too bad, we're closed". Already a bit rude but whatever, shrugged it off and figured it was because he was ready to get home. However, as I was standing close by contacting DoorDash support to cancel the order, I heard one of the employees MOCKING me. I was not rude to them, just confused about the hours. This behavior is never ok when on the job, but especially not towards someone else who is also on the job. The attitude among the staff here is completely unprofessional and it reflects badly on CVS as a company. Fix your operating hours online and fix your attitude.
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March 2024 by Marcus Shackenburg
Three words: Horrific, Sad, Bizarre…..I would give 0 stars if possible.
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February 2024 by steve collins
Terrible service, the pharmacist is the pits
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February 2024 by Brittany
Talks at you then shuts the drive up window before you can respond. Also hangs up the phone before you can respond. Can't figure out how to update insurance.
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January 2024 by Nikki Sheain
Worst customer service ever! Kelsie is disrespectful an awful, a few of them are!
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December 2023 by Jason Montgomery
The pharmacy has been closed for two days 12/12/23-12/13/23 with no idea when they will open. The CVS app alerted me that this store while closed had filled my prescription and it was ready for pickup.
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December 2023 by Hannah Montgomery
The pharmacy has been closed for two days 12/12/23-12/13/23 with no idea when they will open. The CVS app alerted me that this store while closed had filled my prescription and it was ready for pickup.
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December 2023 by william yarco
Always a waiting line at the pharmacy
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December 2023 by Billy B
Hampstead, MD CVS always has excellent service, and has very helpful employees. The pharmacy department also has excellent service, and very nice, and knowledgeable employee.
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November 2023 by P H
Horrific service at the pharmacy. After waiting 10 minutes in line, they close down for the 1:30 lunch break before 1:30! Then the pharmacy manager Will stated that they’re entitled to a lunch break (no one said they weren’t) and that 1:29 IS 1:30pm. Guess they’re more entitled to their lunch than patrons are to good service. I don’t need to use a pharmacist that can’t count anyway. With that logic, would they let me pay $29 instead of $30 for my medication?The next day, we moved all our family’s prescriptions out of CVS entirely. There are plenty of pharmacies around that don’t close for their own convenience and do treat customers with respect. If CVS is having difficulty staffing their pharmacies and placating their staff is the solution, the customer loses, and I’ll take my business elsewhere.
