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June 2024 by Susan Prophet
I'm confused as to how this place gets such good reviews. I suggest you steer clear. Do yourself a favor and go to a real Verizon store. This is a franchise and they will screw you.
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April 2024 by Jj
Traded in my iPhone 12 Pro Max and only qualified for a 14 plus. Not even a pro. And literally a month later. Verizon has a deal to trade in ANY iPhone and get the new iPhone 15 pro. So I call to ask if there’s any way that I can get the 15 and they said no. Also it sucks because the camera on my iPhone 12 Pro Max was way better than the iPhone 14 Plus they gave me. Moral of the story. Verizon did me dirty.
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January 2024 by Courtney Austin
If I could give this location & staff 10 stars I absolutely would!
Me and my husband came into this store to view different phone plan options.
At other locations like T-Mobile & AT&T they were very pushy when it came time to exploring different phone plans. But here at Verizon, Amon was super helpful (not pushy at all). He gave us our space to make our decisions!
We later came back about a month later to pursue the Unlimited Plus plan. Again, Amon was super helpful, patient and kind. He answered all of our questions, gave us a clear view of what our phone bill would be before hand, showed us many different options. Hands down one of the best retail managers I’ve ever dealt with in years! And in 2024 great managers like Amon are very hard to find. So, I give him and this store a lot of props!
Everyone should definitely look into this location if pursuing Verizon.
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December 2023 by Gerald 357
This store closes before 8:00pm
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October 2023 by Marty Butcher
Theses mfr didn’t answer the phone for 30 mins
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October 2023 by JeLani Walker
To the guy who said the store looked closed maybe you caught them on a bad day. Kaenen took care of me and my wife. I couldn’t believe how easy it was. He even handled multiple groups of people coming in the door, answering questions quickly, if could be, and having them wait if could not. I was impressed by the Customer Service. After 30+ years in the service industry it feels good to have someone actually take care of you. Thanks man.
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October 2023 by Daniel Parks
Great Shop. Friendly Professional Customer Service. Staff was knowledgeable and answered many questions. Went in for a new phone and left with one fully synced with old phone. Credit to Javon J for great service.
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August 2023 by Kevin Mills
Friday August 18 2023. Hours are supposed to be 10am to 7pm. 1010am no one in store, lights off, no one answering their phone.1142am same day. Store still not open. In that time I went to another Verizon store(Route 40 in Catonsville).Also all the responses to every Google review seem AI generated to me. I'm not convinced any real people actually work here....or should I say I've seen no evidence of it anyways.
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August 2023 by Anita Rassen
Antionieo is awesome !
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August 2023 by Randy Clark
Highly recommended
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August 2022 by Mary Turner
The gentleman answered my questions and helped me with upgrading to a new phone. I was very satisfied when I walked out of the store.
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August 2022 by Parvin Keshtmand
Elise was so kind and helpful. She made my day!
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August 2022 by RicoRich
Wonderful service they will take care of you and will help you out
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June 2022 by Young N Investing
Great experience with this store , I will never go to another one. Antonio and Amon were so attentive to my issue , while also dealing with other customers they made sure to value my time and I walked out with a brand new Iphone 13 !
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June 2022 by Scott chalk
Terrible experience. My phone would not make any outgoing calls. The representative at the store refused to help me and said there was nothing he could do. Id never go back to this store.
