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“Got three quotes to fix an issue with water seeping into the basement. Budget Waterproofing came in with the best quote because they paid attention to the fact that it was an unfinished part of the basement and only included what I really needed. Scheduling was easy and the crew was respectful and quick.”
“I highly recommend ProSource of Columbia for any of your flooring needs. The showroom is impressive with a large variety of flooring choice samples. I was looking for vinyl plank flooring and was pleased with the amount of samples they had to help me make my decision. Marco was helping me with my sample choices and gave me the information I needed on each one also carrying them to the car for me. Once I got the samples home I was able to make a decision and Marco was great throughout the whole ordering process.My contractor had lots of questions for Marco about installing the floor and Marco made sure I had all the correct information to give to the contractor. Marco’s expertise and professionalism far exceeded my expectations.”
“I had a large order of decking material they got it delivered for me in 2 days. The only complaint that I had bid a job 3 weeks prior and the wood prices went up about 15%.It cost me $350 profit but the customer waited 3 weeks to start the job. The pro desk quoted me a number and ended up 350 more.But if the customer didn't wait 3 weeks it would have been the pro desk price.”
“Experienced operator on phone but didn't have what I needed for the job couldn't point me to a other vendor when I asked which I understandIn our industry.”
“We have been going here for years! Best place ever for great selection of doors. Windows, flooring, kitchen and bathroom cabinets, even appliances at truly great prices! If you are renovating or just need a dorr or window, you absolutely must go to their monthly (first weekend of every non holiday month) on months with a holiday the 2nd weekend!”
“I just stopped in and purchased a replacement lawnmower that I saw online. An available, and helpful teamember pointed me to the lawnmower section where a new one sat in a box on a shelf. I grabbed a cart, paid the cashier, and was on my way. It was as simple as that and I'll be sure to consider Tractor Supply Co. next time I need home improvement stuff.”
“I am local business owner in Hanover Maryland. I was loading up drainage pipe for a storm water management project and one of the pipes I stead of tilting down stayed level and came my back widow.Glass Impressions met me and service me at my home same day. My back window was premium with tint, defrost, auto glass everything. They hooked everything back up and help me get back to work. Great work, honest gentlemen. Definitely recommend, and definitely will call back for any future glass needs.”
“Andrew the owner is very easy to work with. His workers did a great job on my mom's kitchen.
Water had seeped down from the gutter above her kitchen window on the inside of the wall. It ruined her entire wall.
The wall, floor, countertop and sink were replaced. They did a fabulous job.
Mom really enjoyed the workers. They were pleasant and stayed late to finish the job.
Thank you Andrew for taking care of my mom.
Darlene C.”
“I had 88 sheetrock delivery and I paid to have them placed into house. The labor told me they don't go up no more than 2 steps. I told him this is Baltimore how many houses only 2 steps. Called HD upset talk to Tamika customer service. She understood and helped me. 5 Stars due to her only”
“I want to acknowledge the Customer Service young man by the name of JoJo at the Parkville location. JoJo, addressed an issue for refunding and crediting funds back to a credit card. The reason why I'm acknowleging JoJo is because of his professionalism, patience and assertiveness in problem solving. What couldn't be done refunding a cancelation of service in the store, he followed through in calling the Home Depot office to assist him, which his professionalism was shown as he dealt with other departments and employees on the phone. This refunding took JoJo quite awhile to resolve but his patience and tone of voice was exceptional. Also, the problem which was resolved by JoJo on today (7/17/24) was presented to the same store on (7/16/24) at Customer Service desk, by another employee the day before, but with no resolve and unhelpful. JoJo should be recognized and his professionalism should be a guideline for the staff. He demonstrated what is missing today in retail Excellent Customer Service. ($99.00 CREDIT for a cancelation of outsourced service). Give that young man an employees recommendation.
This transaction took place on 7/17/24.”
“I ended up at my local Glen Burnie store and didn’t have my wallet. The local customer service is always on point.
I’m grateful that they knew me and they helped me through the check out process with my Tractor Supply membership account.
Hands down the BEST CUSTOMER SERVICE AROUND!”
“I want to acknowledge the Customer Service young man by the name of JoJo at the Parkville location. JoJo, addressed an issue for refunding and crediting funds back to a credit card. The reason why I'm acknowleging JoJo is because of his professionalism, patience and assertiveness in problem solving. What couldn't be done refunding a cancelation of service in the store, he followed through in calling the Home Depot office to assist him, which his professionalism was shown as he dealt with other departments and employees on the phone. This refunding took JoJo quite awhile to resolve but his patience and tone of voice was exceptional. Also, the problem which was resolved by JoJo on today (7/17/24) was presented to the same store on (7/16/24) at Customer Service desk, by another employee the day before, but with no resolve and unhelpful. JoJo should be recognized and his professionalism should be a guideline for the staff. He demonstrated what is missing today in retail Excellent Customer Service. ($99.00 CREDIT for a cancelation of outsourced service). Give that young man an employees recommendation.
This transaction took place on 7/17/24.”
“We visited this store on 10/22/2023. It was the most pleasurable experience that i have encountered. MARLAYA was spectacular. She was very helpful and friendly. The level of professionalism that she displayed was simply amazing. I would highly recommend a promotion/raise for her. Anneliese (Supervisor) was very appreciative of my comments to her about MARLAYA. When leaving, SEMIRA was very helpful as well when she initially assisted us with MARLAYA. We were elated when we reached the cash register to check out where we encountered TYNEARA. She was very kind as well. The Super Customer Service that was given to us should be awarded due to the fact that it is very rare to find such a service. I would highly recommend this location in Randallstown, Maryland to all of my friends and family.”
“Found everything we were looking for. The store was very clean and organized. Customer service was outstanding. Mr. James was very patient and helpful. We will continue shopping this location!”
“I had 88 sheetrock delivery and I paid to have them placed into house. The labor told me they don't go up no more than 2 steps. I told him this is Baltimore how many houses only 2 steps. Called HD upset talk to Tamika customer service. She understood and helped me. 5 Stars due to her only”
“Looking for a Diablo Core Bit 2 9/16 with a 13 inch Core Bit extension looked it up online show me exactly the location where I needed to pick it up ran into the store. There was no waiting in line went right to the self check out and on my way to the job site.”
“We purchased carpeting from this Home Depot store. Claudia made sure we were buying the carpeting that best met our needs.
When it came time for the installation we had a problem with the delivery of our carpeting. The store manager Paul got in touch with the installation crew on a Saturday morning and had them contact me to coordinate the installation. Paul then called me back to make sure the installers had contacted me. That's great customer service.”
“I was able to find almost everything I needed with ease.
The staff are very polite, friendly, and helpful.
I love I can bring my dog with me so long as he behaves.”
“The store is clean and most of the shelves are well stocked. Don't expect employees to offer assistance, and don't expect to receive assistance if you ask, even if it's something simple like retrieving inventory from the overhead inventory using a ladder. "This isn't my department" or "let me call someone for you" and no one ever shows up.”
“HD is typical box hardware store with competitive prices to the " other" box hardware store. Sometimes items vary between locations. Easy access and parking. Staff is usually knowledgeable and helpful by answering customer questions”
“I HOPE this gets to the Manager or the Owner of This particular store in Glen Burnie because I just want to say with my whole heart that I was treated SOOO VERYYY NICELY & ABOVE & BEYOND by the ladies Trish or Tricia(she has pretty blue hair)& Also the other lady name Vicki that works with her at the Very front of the store at the customer service counter. I came in to look for something & the young lady & Trish/Tricia helped me by pointing me in the right direction & I didn't see it & then Vicki looked it up to help assist me to find Exactly what I wanted. We Both went to the aisle & it wasn't on the floor but instead it was up on the VERY TOP shelf & Vicki generously went to get the step ladder to climb up Safely to get it for me just so I can be satisfied to get what I came for & I'm telling you I REALLY DO APPRECIATE THEM BOTH & I Seriously HOPE & PRAY they get NOTICED & REWARDED for this bcos Every store don't have Great staff that Literally greet you & Also help assist you like way they did just to make sure I was happy. I was put First & Treated VERY NICELY WITHOUT A DOUBT & They're Always sweet to many others & greet them with the same respect & hospitality just like they gave me. This is my regular store that's near me that I go to for the things I need & I Wouldn't want this to go Unmentioned or Unrecognized when they BOTH
definitely should be recognized for their hard team work & that's what it's all about....Thanks So much ladies, You're the Best!!? ? ???”
“This is my go to spot for plants and garden essentials. I think they've got the best inventory in the area at reasonable prices. Often you can get good deals on their outdoor plants.”
“My wife and I had to buy two carloads of tile this afternoon in the Columbia Maryland location. We received excellent help from Kenny! Kenny efficiently found all of the pallets, helped us load the boxes into our cars and was just generally very pleasant.”
“HD is typical box hardware store with competitive prices to the " other" box hardware store. Sometimes items vary between locations. Easy access and parking. Staff is usually knowledgeable and helpful by answering customer questions”
“The staff was very polite and helpful. Even though they didn't have the specific item I needed (staff member checked to see if it was in stock). Granted, the item that I wanted was more related to automotive than tools. That's not their specialty. I'm not really surprised they didn't have it. I would gladly go back to this store. They had reasonable prices and good customer service! To the guy that tried to help me find fix-a-flat, thank you!”
“Amazing customer service today. I went in thinking they would not have the cabinets I wanted. Diane and the lady in appliances helped me and I got everything I needed !!Outstanding !!!”
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“I had an experience at Home Depot in Lansdowne the other day I need to share. I rented tools on 2 separate days. During both transactions, Kayla, Tom, Scot & Zach were all polite, nice and informative and went out of their way to assist me. Bravo team rental, you all should teach customer service in that store. Thank you.”