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November 2021 by Hilary Betley
Such kind and helpful staff. I needed some PVC pipes cut for a project and someone directing the cashier lines offered to get someone to help me. You can tell they work as a team to do right for the customers.
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October 2021 by Elizabeth M.
I was in the garden department this past Monday 10/25/21 to purchase 20 bags of mulch. I'm 63, 5 foot and I don't know if this made a difference or not but i am white. Upon entering the department I asked the Cashier if someone could please help me with getting this mulch??? He was Black. I waited and waited and waited and waited and waited and THEY WERE NOT BUSY!!!!! I heard dozens of calls go outs for customers assistance in various aisles throughout the store. No One ever came. I called the store still standing in front of the mulch I wanted and asked for the MANAGER! I explained the situation. He never apologized. I said "Well, if this is the way you treat your customers, and this isn't the FIRST time this has transpired, I'm going to LOWE'S and you just lost a big SALE"
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September 2021 by Roger Lear
Great assortment of plungers and snakes after my wife blew up our shitter
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July 2021 by Deborah Moser
Went to the store today to buy a refrigerator. I had to go ask someone to help me. The girl called for help. I waited 10 mins. No one showed up,to help. I went back to the same girl who is just sitting there to let her know that know one ca,e to help. She really didn’t care so I said I guess I will try Lowe’s. She says ok. Like no big deal. So I went to my car and called and I also got the same reaction when telling the girl what transpired. She also says ok. Again no big deal I think buying a 1600 item is a big deal. I will never shop at Home Depot again.
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June 2021 by Mark D.
Ordered a few items through curbside pickup for this location because my normal Home Depot (Pasadena) was out of stock, but the order ready in a reasonable amount of time. When I arrived to the store, I checked in through the app but no one ever came. Attempted to check in again through the app, and again no one came. At this point, I tried calling the store to speak to someone but no one would pick up the phone. After 30 minutes of attempting to pick up my CURBSIDE order through CURBSIDE pickup, I went inside to customer service. Obviously frustrated at this point, I told the employee at customer service that I was here for a curbside order and had been trying to notify someone through the app and through the phone for a half hour and I was promptly given a "huh" by the person at the desk. Next time my Home Depot is out of stock, I'll just go to Lowe's.
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May 2021 by E W.
If anything is like what I saw tonight I will not be back to this location. This location have several employees walking around laughing, talking and fraternizing. A few employees were actually sitting down having a personal conversation. Called for help and had to wait 15 min before I finally left. Unacceptable!
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February 2021 by Stephanie R.
This is the NASTIEST Home Depot I have ever been too. The sales associates are rude and nasty, management is even nastier. Makes sense because there is a hooker motel across the street. Only reason we came here was because it was the only store that had what we needed in stock. Stay away!
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January 2021 by Thembi S.
I've lived in 4 different homes since I moved to Baltimore and have become very familiar with this Home Depot. Over the years, I've bought plenty of paint, screws, light fixtures, and one time a door (which I promptly returned with no issue). Fortunately my current place doesn't require any updating, so yesterday I went by Home Depot in search of plants. And wow, did I hit the jackpot! Home Depot's selection of plants was really good and reasonably priced. I saw a bunch of tall tropical plants I want to get, plus some small plants that were cute and may grow to be huge. I was debating between a monstera that hadn't swiss-cheesed yet and a fiddle-leaf fig. I ended up with the fig and a couple of planters, the total was around $30, not bad at all, especially given I saw a similarly sized fiddle-leaf fig for $45 at the Ace Hardware near my place. I'm all for a good deal, so looks like Home Depot will become my go-to for plants! Checkout was easy, and the staff there was super nice (I accidentally jumped in line and a staff member gently told me where to go), plus the store is clean and easily navigable. Until my next mission for plants, Home Depot!
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December 2020 by Emily M.
Couldn't purchase this folding table that I wanted anywhere but this location. We pull up to pick our order curbside. Us and three other cars were waiting 25+ MINUTES and no one even came to acknowledge that we were here. Never again.
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October 2020 by Regina Drayton-Staub
Employees were polite and helpful; store was clean and set up for social distancing. Employees wiped everything between transactions
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September 2020 by Kevin Warner
They got this cool electric assistant there
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September 2020 by Tara R.
My husband and I went in Friday morning to rent an over seeder. We arrived a minute before the store opened so we were the first ones in the door when they opened. We walked over to the tool rental area and there was no employee. After waiting five minutes I walked to the nearest register and asked if anyone was working tool rental. They made an announcement to the store for the tool rental employee to return to tool rental. Five more minutes passed with no employee so I walked to customer service at the other end of the store to request assistance. By the time I returned to tool rental one employee asked if we had been helped yet. When we said no he apologized and advised he would find the tool rental associate to help. The kid who finally arrived tried to help but clearly didn't have knowledge of the tools. When we told him what we needed, he looked in the computer and said they didn't have one. I called the night before and checked online and they showed in stock. My husband advised they were probably outside. We walked outside, saw four machines and the kid said he didn't see it. My husband had to suggest he look in the locked cage that held all of the outdoor lawn equipment, which is what we were looking for. Finally, an employee who appeared to be late as he was still in regular clothes and no uniform, arrived. He was able to locate the tool we needed and check us out promptly. Although we rented for 24 hours, we ended up returning the over seeder later in the day. The return fortunately went a lot quicker.Something that should have taken 3 minutes took way over 20.
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September 2020 by Iranee Barnes
They're too busy, under-staffed, never available to help in the door dept. A order was placed 8/11 to purchase 3 doors costing $2000-$2200, was told I would receive a call on 8/13 with the quote. That never happened. I went to the store regarding this order 3 times, last time being today and still nothing!!! The order was still not placed. Every time you go to this dept, they're always at lunch. No one is readily available to assist, always an excuse why nothing has been done on the order. They're too busy for their customers. Take your business/money to a store that will provide better customer service.
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August 2020 by E L.
I saw another review in which the writer said she was sick and tired of employees not wearing their masks in the store. Spot on. Those were the exact words I used to a person who identified herself as a manager yesterday, on my 4th complaint in as many visits to the Lansdowne store, At least 30% of the employees I encountered were walking around the store with their masks below their noses or under their chins. I was told by the manager that management is "on it", and that they do discipline employees, but either they are blind or lying. The store also does not adequately clean its carts and I have complained about that as well. It's an outbreak waiting to happen.
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December 2019 by Denise Gibbs
We had our carpet installed by Home Depot and the installers did a horrible job. The store manager and the assistant store manager refuse to get involved. In less than 30 days the carpet is literally coming apart where it was spliced together and the carpet is not attached to the floor in any of the corners or ends.