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August 2024 by astrid maas
Charm City Auto is “ my mechanic” . Today a maintenance oil change- 5 stars
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August 2024 by gregor tischler
I just want to thank charm city auto for helping me with tow charges,,very kind of them ...
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July 2024 by M C
Update: owner is now threatening me. Idiot. Must not know the law. ..... See below my review. -Edit - I found out that the person who behaved like that was the OWNER!!!! George Panchigar. Luckily I have the entire interaction on video since I had my phone camera for the delivery ready, and started recording when he began getting loud. I am SHOCKED that the owner of a business deems it ok to speak to and treat people like this.--- I am a doordasher, was simply dropping off an order from Advance Auto and upon asking the person at the counter to enter name and signature into my phone , AS REQUIRED BY DOORDASH, the person began yelling at me saying he does not have to enter his name and that DoorDash comes in here 20 times a day, and then he almost threw the item back at me. I told him I cannot type his name for him as this constitutes fraud. He then continues to berate me loudly, almost threateningly. I am a biracial WOMAN, by the way.
The person behaving this way was theAsian male behind the counter. Then a white male tells me I have to get out of the store. I was yelled at, berated, disrespected and the threatened because I walked into their business and politely asked for a phone sign and signature as required. This all because I attempted to drop off an auto part for them, and wanted to do my job properly. I want to make others aware of how the owner speaks to people, and acts in public, in his own establishment. DISGUSTING. I will post on Facebook, Instagram, and other social media as well, and have reported this business to DoorDash for future reference.
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July 2024 by Jason “HugBringer” Wilson
Walked in with a slow leak to a tire. I was In and Out in less then 10 minutes. I am very thankful that the guys there willing to help me so quickly. Thank you very much! ? I even have a souvenir of the visit.
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July 2024 by Misha
This was my first time coming here and over all I had an amazing experience the owner great.... thank yall so much
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June 2024 by Bonnie Wellman
Ok I called Charm City Auto and the person I spoke with (foreign language) was not too friendly. As a matter of fact he was very short with me. I asked if they did auto detailing and if they are able to buff out small superficial scratches. His reply was "you have to bring the car in first". Without saying yes, no or maybe. Then I asked what his auto detailing entails? He said we do detailing and whatever you want done. I then asked if they hand wash, machine wash, hand wax or machine wax? His reply was : we do auto detailing". So I asked again what kind of package entails with external detailing? Again he said I need to bring my car in. Then I asked what are his range of prices for auto detailing? He said we don't give out prices! At this point I feel he was extremely elusive and I felt he was rushing me off the phone. I refuse to patronize a company who can not make me comfortable by rushing me and being soo elusive. Furthermore customer service goes a long way. His verbal marketing skills are horrible. I will not give him my business.
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May 2024 by Deborah Renner
For the past few years I've been taking my vehicles to Charm City Auto Repair. The owner George goes above and beyond to make sure his customers are happy. I'm a customer for life.
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April 2024 by Emma Smith
Every time I come to Charm City Auto, I am greeted with a warm welcome and excellent service. George was tightly booked with oil changes. I was getting ready to walk out and go elsewhere, but he managed to squeeze me into his schedule. Their waiting area is always nice and clean and the staff always take good care of your vehicle. This is my go to mechanic spot!! ⭐️⭐️⭐️⭐️⭐️
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March 2024 by Karilyn Demby
Everytime I come here the employees are always pleasant and nice. George is a great person and is very knowledgeable about alot of things rather it be about cars or tag and title. I absolutely love this place. Don't know what I would do if I ever had to move. Very trustworthy people.
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December 2023 by Liza Z
I highly recommend taking your vehicle to Charm City Auto Repairs. They are highly professional and very dependable. The owner George is honest and that's very important dealing with mechanics.
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December 2023 by Matt Plunkett
He told me he would take a look at my car and I paid $150 to get it towed to his shop and he said he won’t take a look. He also told me to get body work done first which ever other mechanic/autoshop agreed
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November 2023 by Ivette Pinto
Don't know u I talk on the phone when I called them but they are so rude.
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November 2023 by Glenndora Williams
They have the the most friendly people working there. When you take your carthere if what you think needed fixed is not broken they will let you know! Quick service. And if they can fit you in you can get walk in service. Can't say enuff about charm city auto repairs. You should check them out!
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October 2023 by Amanda S.
A decent car wash with a GREAT valued monthly membership, $25 a month for unlimited daily washes. I've been coming here for auto service at their shop and had a membership at the car wash for years!!
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October 2023 by Jasmine Reeves
I'm thrilled to share my outstanding experience with this honest auto mechanic shop. They've demonstrated a level of integrity and professionalism that's truly commendable. When I initially brought my car in for an oil change that another shop wouldn't tackle and what I believed were brake and axle issues, they conducted a thorough inspection and, to my surprise, informed me that those repairs weren't necessary and were able to give me the oil change too! Owner George, mechanic Justin, and the rest of the team were able to fit me in and after leaving my grand cherokee with them on a Friday, I was able to pick up my old girl the very next day.They pinpointed the actual problem, an oil leak, and offerred me a more cost effective temporary solution. This especially works out for me since I'm considering getting a different vehicle anyhow. Not only did they save me from unnecessary expenses, but they also promptly addressed the issue, ensuring my vehicle's safety and reliability. Their transparency and commitment to customer satisfaction are truly exceptional. I highly recommend this auto mechanic shop for their honesty, expertise, and dedication to their customers' best interests. My momma is so grateful for their honesty, for taking care of me, and also plans to come here for her auto needs. Thank you for your outstanding service!