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March 2024 by Will Heil
Professional staff - each seem to have a specialty. Got a great price on a mailbox with a street address because they had given me a coupon on an earlier visit.
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February 2024 by Kevin Lewls
This store has terrible customer service. I asked an employee to give me a mailbox usage invoice for 2023. The employee got an attitude and made it personal because she didn't have and couldn't get the information. Then she had the audacity to tell me it was my responsibility to keep my receipts through the year! I will be calling calling corporate to complain.
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February 2024 by Stevie Holeman
Completely helpful, had a tricky amazon return and they were able to come up with a solution for packaging.
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January 2024 by Chase spalding
Went in today with 2 items in the same box. They couldn’t take them like that but they grabbed me a spare box and packaged it up. Great customer service and friendly faces. I appreciate it greatly!
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December 2023 by Linsey
I use this location to return/exchange items ordered online. Part of my job is purchasing items for people and I have to return/exchange more than most people, so I've come to this store often over the past 3 years. I've always had a very good experience. I'm in and out quickly, even if it's busy. They seem to have a good system for helping customers efficiently, so we dont stand in line for long. Every employee I've had contact with has been professional, helpful, and friendly.
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December 2023 by Elissa White
This is by far my favorite UPS store. The workers there are always happy to help and answer any and all questions I may have. When I have the kids with me they pay extra attention and always do something to make them laugh and smile. Thank you team for all your hard work today and everyday!
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December 2023 by Betsy Warner
The staff at this location are the absolute best! They are so kind, so patient, so supportive and helpful, and so knowledgeable. I come here every time I need help with a package, and for all my online returns! They are the best!!!!!
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December 2023 by Lolita Griffin
I love them! They are very kind, cheerful and professional. They print, copy, laminate +++I love having a mailbox and getting my packages there.
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December 2023 by Sandy Hartley
This is one of my favorite ups stores eva! Courtney & Rylee are the best customer service people I've ever met! Keep up the amazing work ladies!
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November 2023 by Tony Ocker
Not all UPS Stores are the same, if you need to ship anything make it a point to go see Courtney and the crew at UPS store on Leitersburg pike!! The entire staff there is wonderful to work with, very polite and very friendly!!
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November 2023 by andrew emlet
Sending a somewhat awkward package to NC. Courtney was a delight. Couldn’t have had an easier transaction.
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August 2023 by Kelly R
Courtney and Amy are absolutely wonderful and helpful! I was having issues with my Amazon app and these ladies were able to provide clear direction and even printed out a label for me! They always go above and beyond their scope of work. They even offer to help customers with bringing in some packages from cars which is kind of them but definitely outside of their job description.
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August 2023 by Chaffee Tommarello
A big shout out to Amy! I was a bit disorganized today and she was patient, kind and helpful, far exceeding the requirements of her job. She is a model of great customer service. Honorable mention to Courtney, too. She also helped with my issues, even though I wasn't in her line. Kudos to both of you!
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August 2023 by timothy g
Everyone wants equal pay till something heavy needs to be lifted and they refuse to help (all women). They even said "well here comes a nice man (to a customer)". Luckily he was nice enough to help me.
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May 2023 by Julie Grimm
Terrible experience today. The man that helped me was rude about the fact that I was returning 2 Amazon packages. He said he could not help me to determine which label went on which and none of the numbers on my return code matched theirs. He simply said it’s an Amazon issue. Ugh
