-
September 2023 by laperrie dawn
I just spoke with Doug at the Hagerstown office, with my concerns about my vehicle and what I didn’t need and he was very courteous and friendly. He reassured me that I had nothing to worry about and made me feel at ease. My experience So far had been very pleasant and I would recommend this shop to anyone I come in contact with. I dropped my car off 5 days ago and they’ve been very transparent about timing as well as the amount of work that needs to be done. I don’t remember the name of Lady at the front desk but she is awesome. Thank you crash champions. I will update once I get my vehicle with pictures of before and after.
-
August 2023 by Kenneth Branch
Took no time to repair my vehicle, even had to wait an extra day or so on parts. Looks nice and clean.
-
January 2023 by Ressa Reneth Sarreal
Worked with David (and Geico) to get an estimate after debris flew off a truck and struck my car. He was very helpful, informative, clear, and polite!
-
January 2023 by David Wallech
Crash Champions repaired our vehicle after an automobile accident. They kept us informed all the time about the repairs and the timeframe it would take to complete everything that needed done. They were always professional and very courteous at all times. Our vehicle was completed on time as promised. Our vehicle looked like brand new when we went to pick it up. We were more than highly satisfied with the entire process from start to finish. We highly recommend Crash Champions in Hagerstown, Md as they are THE BEST!! They are the only place to have your vehicle repaired to have it done right!!
-
November 2022 by crystal weatherholtz
Haven't had the work done yet. They're ordering parts. Anyways the ppl are really nice. We talked just as if we've known one other for life! Which that's already a Blessing as far as I'm concerned. I'll update after the work is finished.
-
November 2022 by Kelly Baranowski
No one wants to need body and mechanical work done on their vehicle, but when you hit a deer... I was 100% satisfied with the overall repairs. There was severe damage to the car, engine and radiator. The insurance company insisted on repairs. I never thought the car could end up "like new" after such an extensive hit. But Crash Champions has done a fantastic job. It's been a year since repairs were done and it's still running great and looks great. If I ever need repairs on any other vehicle, they would be my 1st choice. They kept me updated with the process and returned the car as promised. I can attest that they stand behind their repairs and will do their best to remedy any issues if they arise.Services: Painting
-
November 2022 by Kimmi Thompson
They were excellent from my initial contact with them to my work being completed. There was a manufacturer delay on my headlight and they called me atleast every other day to keep me informed of the progress. Exceptional customer service! Thanks Dave!!! Car looks like it did before the accident!Service: Body & Trim
-
October 2022 by Sean McKay
Overall these guys did a good job. They went the extra mile and cleaned up my messy car before returning it. I have two negatives to add. First, their office manager treated me with complete disrespect upon check in. Second, the new door panel looks great, but mismatches the rest of my vehicle. They told me this will fade in over time but it seems they could have done more to blend it or buff the nearby sections so it doesn't look so obvious. Anyway, I'd still recommend them.Services: Painting
-
September 2022 by Starrika Scott
Getting my car repaired was hassle free! Service was done in a timely manner and weekly updates were provided. Great Customer service all around!Service: Body & Trim
-
September 2022 by sharif joyner
Wow. I’m impressed about the quality of the repairs and service. They were very friendly and professional. They kept me informed every step of the way. 10 stars if I could. Thank you crash champions.Services: Body & Trim
-
August 2022 by Philip Boch
If I could give a negative rating it would be -10.. This place took 4 weeks to repair a 4 hour job. I had to track down the correct part for my car myself, because I guess one call for the part is enough for them, instead of trying to find it. I almost had to install it myself too. Pretty sure if I hadn't stayed on top of this my car would've been in the shop forever. All along I was charged for the rental that I had, of course it don't matter to them. The shop people did a good job fixing my car, but after being told the car would be done numerous times and it not being done, when their posts said it would. NEVER AGAIN.
-
August 2022 by Kauri Washington
I’ve been waiting over a year for one vehicle to be completely fixed back to pre accident condition. I’ve been waiting over 3 months for a head light to be replaced in another vehicle. They put a blown piece in the vehicle. Both vehicles were paid for in full of course. However, the vehicles aren’t 100% fixed. Plus, service isn’t fast. Your rental vehicle will expire.
-
July 2022 by Tammy Reese
They did a fantastic job on my vehicle, never had a wreak before and this was caused by an animal accident. They fixed my bumper and damage underneath , took care of correspondence with insurance and rental car. All I had to do is drop off rental car with them and pick up mine. They did a heck of a job cleaning my car up for pick up. Cleaner than when I dropped it off. Excellent service, super friendly, recommended to everyone I know.Services: Body & Trim
-
July 2022 by Ashley Morgan
Great customer service! Very friendly and professional team. My rental was already there waiting for me when I dropped off my car to be repaired. They kept me well informed throughout the process. My car was repaired quickly and I couldn’t be happier. 10/10 highly recommend!Services: Body & Trim
-
May 2022 by Julie Robinette
Well, I was told that my car was ready and to come pick it up. When I got there the panel on the door was the same one from my accident. It still had the scuff marks and the gash on the bottom of it. I was told by David that it was changed but it was used and that my insurance company didn't want to pay for a new one. Geico is my insurance company. I refused to take the car because you couldn't even wipe the scuff off. My husband tried to wipe it off with a soapy paper towel in front of David but it didn't come off. David insisted that it had been changed and wanted us to take it like it was. We said no so he said he would get with my claims adjuster. We called Geico and they said that my part was on back order and they would take care of it. They said they would have the claims adjuster to call me but she didn't. David called the next day and said that Geico was going to pay for a new one and it would be done in two days. He also stuck to his story that it had been changed. Miraculously it was done in two days with a new panel. There was fishy business going on here. A LIE IS A LIE NO MATTER HOW YOU SPIN IT!!!!!Service: Body & Trim
