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September 2023 by Cathy Tobery
Very pleasant and friendly. Had rims put on they did a great job. Did the job in a very fast pace. Will return if need anything else done. Also very reasonable in price
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August 2023 by Brett Oxendine
I went in to get more tires replaced and i got two used tires (looked brand new) and it was super cheap and he stopped eating lunch and replaced them within 15 min i was in and out!!! Super nice guy!!
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July 2023 by David T.
Sam's in Hagerstown has some of the worst customer service ever. Two of three incidents come to mind. Last year, I had to go late to Sam's to shop for groceries, and a rude employee tried to chase me out of the store because I was looking for something. Then, membership renewal. This happened yesterday when I attempted to check out and they said my membership was expired despite the fact I renewed it a month sooner. There are also issues with having things you want. If you use Instacart or another service, lazy employees tell them an item is not in stock despite the fact there may be a full stock of the product in question. I would recommend driving the 23 miles to Chambersburg and shopping at BJ's instead, as this Sam's really stinks.
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April 2023 by filiz kazan
I got flat tire! Such a nice people! Thank you so much
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April 2023 by Shabazz C.
Bought a car battery and had it installed!! Great price and quick install!!Definitely recommend!!
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February 2023 by Mfanafuthi Yena Yedwa
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January 2023 by Valentine Lewis
I received a wholly broken wall clock y mail from SamsClub.com, impossible to use; all the numbers were broken, and the glass was cracked into pieces as well. SamsClub.com REFUSED to refund/replace/accept a return because of some membership I don't have with them. When I asked what the connection is between membership to me paying for a product and receiving a completely broken one which is impossible to use, they just kept repeating I'm not a member of their club, so there is nothing they can help me with. If I have no membership, how is it that you still take my money, tho? STAY AWAY!!!! FRAUD!
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January 2023 by Brandon L.
I have been a member at Sam's club for many years. However today they have lost me as a customer. I was told by customer service over the phone that I could return a treadmill by Brandon. As long as it was within a year, I had to remove doors on my house to get it out and to the store to get there. Only be told by the manager Keith who was extremely rude. That he will not be taking it back because its over 60 days. Even though I was told by someone that they trained improperly that I could return it within a year. I asked Keith to provide me with his managers name and a way to contact them amd he once again very rude said no he will not. Then to leave.
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January 2023 by Steven Ditlow
Git us in and out at a reasonable price very friendly ppl
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November 2022 by Erica Martin
José really good employee highly recommend ❤️❤️
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May 2022 by Matthew U.
I honestly don't know why I thought it was a good idea to take a road trip with the only purpose was to visit a Sam's Club...well there was a reason, but not one that should have caused me to drive this far to shop. I came here to do some massive shopping and honestly was just curious to see if they might have some items that I haven't been able to find in stores in Pennsylvania. What I think irritated me most about this place was that it was a huge hassle to get in here. See, there is a Chick-fil-a in the parking lot/plaza, and because people are all crazy about their food (not me) they forget how to function. Because of them backing up the drive thru lines out onto the road, there was a backup for traffic. I know, why am I complaining about that when this is a review for Sam's? Well, if you can't get to the business, that's a problem. Inside this was set up a little different than other Sam's I have been in. It somehow felt smaller, if that is possible. I thought it was missing item, but it had everything in it I expected. It was like an optical illusion. Surprisingly they did indeed have everything I was looking for and I just happened to grab everything I didn't need as well. Self checkout and I was on my way.
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April 2022 by Cat W.
Cafe. Been awhile since getting hot dogs from here. This time I was pleasantly surprised. They had red pepper flakes. Spouse and I split a hot dog. The bun was fresh and not dried out at one end which had been the case for me when I used to get it. Had mustard, ketchup, relish, and the pepper flakes for condiments. If I had more time I might have got that brownie sundae. Looked good. Perhaps next time? Clothes - I liked some of their shirts but they only had small and mediums. Food - now if only they would bring back the lime tequila chicken wings.
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April 2022 by Earlene Miley
Bought some drinks at Sam Club had to return. they tasted bad they expired on july of 2022 they return by money also i was while there i went and to purchase a single item while standing in line waiting my turn Diane (manger) had called the lady behind me to the line they just opened instead of me so i stood waiting to be serve then cashier left her register and went to next one and stared to talk to her while i was waiting in line all long Diane was talking to then and then when it was finally my turn they switch cashier while i wait. Really !!!#
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February 2022 by Chuck B.
Rude rude rude tried to set up delivery for three family members for a death in the family all within 3 miles of each other wanted to charge me three $10 delivery fees and wouldn't even work with me on an arrangement. Impersonal rude three different people handed the phone off to someone else highly don't recommend.
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January 2022 by Liz Heart
Never answer the phone . Did not send text reminder for tires when they came in . Order in November had to call and call finally get appointment in January. This definitely be last time every coming here . Standing there waiting to check in you hear phone ringing non stop it no wonder no one can get ahold of them . $800 spent never agein .
