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February 2024 by Brian
Great gas prices, quick visit, no line. I also like that you can check the price online.
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October 2023 by Ed R
Gas Price is cheaper than the gas station near me. Fill up here then to Sams club
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July 2023 by David T.
Sam's in Hagerstown has some of the worst customer service ever. Two of three incidents come to mind. Last year, I had to go late to Sam's to shop for groceries, and a rude employee tried to chase me out of the store because I was looking for something. Then, membership renewal. This happened yesterday when I attempted to check out and they said my membership was expired despite the fact I renewed it a month sooner. There are also issues with having things you want. If you use Instacart or another service, lazy employees tell them an item is not in stock despite the fact there may be a full stock of the product in question. I would recommend driving the 23 miles to Chambersburg and shopping at BJ's instead, as this Sam's really stinks.
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April 2023 by wayne jackson
I only buy gas for my car the price is very good
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April 2023 by Shabazz C.
Bought a car battery and had it installed!! Great price and quick install!!Definitely recommend!!
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January 2023 by Valentine Lewis
I received a wholly broken wall clock y mail from SamsClub.com, impossible to use; all the numbers were broken, and the glass was cracked into pieces as well. SamsClub.com REFUSED to refund/replace/accept a return because of some membership I don't have with them. When I asked what the connection is between membership to me paying for a product and receiving a completely broken one which is impossible to use, they just kept repeating I'm not a member of their club, so there is nothing they can help me with. If I have no membership, how is it that you still take my money, tho? STAY AWAY!!!! FRAUD!
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January 2023 by Brandon L.
I have been a member at Sam's club for many years. However today they have lost me as a customer. I was told by customer service over the phone that I could return a treadmill by Brandon. As long as it was within a year, I had to remove doors on my house to get it out and to the store to get there. Only be told by the manager Keith who was extremely rude. That he will not be taking it back because its over 60 days. Even though I was told by someone that they trained improperly that I could return it within a year. I asked Keith to provide me with his managers name and a way to contact them amd he once again very rude said no he will not. Then to leave.
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October 2022 by Austin Shaffer
Good place to get gas in Hagerstown Maryland for the night
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August 2022 by V
Cheap price and helpful staff
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May 2022 by Matthew U.
I honestly don't know why I thought it was a good idea to take a road trip with the only purpose was to visit a Sam's Club...well there was a reason, but not one that should have caused me to drive this far to shop. I came here to do some massive shopping and honestly was just curious to see if they might have some items that I haven't been able to find in stores in Pennsylvania. What I think irritated me most about this place was that it was a huge hassle to get in here. See, there is a Chick-fil-a in the parking lot/plaza, and because people are all crazy about their food (not me) they forget how to function. Because of them backing up the drive thru lines out onto the road, there was a backup for traffic. I know, why am I complaining about that when this is a review for Sam's? Well, if you can't get to the business, that's a problem. Inside this was set up a little different than other Sam's I have been in. It somehow felt smaller, if that is possible. I thought it was missing item, but it had everything in it I expected. It was like an optical illusion. Surprisingly they did indeed have everything I was looking for and I just happened to grab everything I didn't need as well. Self checkout and I was on my way.
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April 2022 by Earlene Miley
Bought some drinks at Sam Club had to return. they tasted bad they expired on july of 2022 they return by money also i was while there i went and to purchase a single item while standing in line waiting my turn Diane (manger) had called the lady behind me to the line they just opened instead of me so i stood waiting to be serve then cashier left her register and went to next one and stared to talk to her while i was waiting in line all long Diane was talking to then and then when it was finally my turn they switch cashier while i wait. Really !!!#
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February 2022 by Chuck B.
Rude rude rude tried to set up delivery for three family members for a death in the family all within 3 miles of each other wanted to charge me three $10 delivery fees and wouldn't even work with me on an arrangement. Impersonal rude three different people handed the phone off to someone else highly don't recommend.
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December 2021 by Nancy G.
I was there yesterday (12/27/21) to pick up some pet food that was out of stock at my local club. The emplyees were wearing masks (albeit some had on chin masks) but most of the customers were not wearing any masks and internet was not available to use my Scan & Go so I could get out of there quick enough after purchasing.
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September 2021 by Jenn M.
I'm not thrilled with the pharmacy. I called yesterday to get a prescription transferred from San Antonio. For some reason, they couldn't do it by computer and had to call the San Antonio location. I came in this morning, around quarter after 9, and not only wasn't my prescription not ready, nobody knew anything about it. They tried to transfer by computer again and failed again. They said they would call again and it would be ready in about 20 minutes. I said, no, it wouldn't be because San Antonio is in central time. I went away and found some place to teach my morning classes and came back about a quarter after 11. This time I talked to the person I had talked to on the phone yesterday. She said that San Antonio had logged that they had sent a fax, but they did not get the fax. I would have thought that would have been obvious when trying to transfer it this morning. Apparently not. I was told they called the San Antonio location and didn't get an answer. I wonder if they factored in the time zone. Now, I am sitting here, waiting. I really wanted to pick up my prescription and head out of town, but that doesn't seem likely to happen anytime soon. Alright! They are filling it now! I'm disappointed in the lack of communication among the pharmacy staff here and the communication between stores
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September 2021 by Sarenity Cook
It was good. Got some new clothes there, clothes are nice.
