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March 2024 by Carly Gregory
Rick M was very helpful! Great customer service. Helped me through the process of getting a new bedroom set. Thank you Rick! :D
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February 2024 by Mohmed Dobl
This shop is very bad and has no credibility in dealing
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February 2024 by Michelle Parker
Overpriced junk. Save yourself alot of hassle and money. The sales person lied and was rude when we went to pick it up.
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February 2024 by Nils Ohrberg
Excellent service - awesome staff.
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December 2023 by Charles Vaughn
Went in to look for a new sofa with my wife and son. Knew what we wanted which makes it easier. The staff there was very helpful not alot of pressure. We got what we wanted for a good price.
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December 2023 by Lauren Davis
This rating is solely for the General Manager of the Hagerstown location. While I did not purchase from this location, she was filling in at the Frederick store on 12/12/23 and she was able to assist us. We had a HORRIBLE experience at the Frederick location. Months of empty promises, delays, disrespect, the list goes on. However this manager made it right and we were able to leave with our couch. She is the only Regency employee we have encountered in our months long battle that was kind, understanding, and actually demonstrated action rather than providing another false hope. If you have the option between Frederick and Hagerstown locations, GO TO HAGERSTOWN. I still do not like the way “corporate” at Regency treated us - but options are limited. Thank you to the manager.
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December 2023 by Heather P.
Husband and I bought a new dining room set from here and Warren made the experience very easy. We didn't feel any pressure and he let us look around at our own pace. The price we paid seemed reasonable and we're very excited for it to come in! Would definitely recommend.
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November 2023 by Jennifer Stevens
We ordered my daughter a bed on a Monday, it was to be delivered on Thursday. However, because of the size of the headboard she didn’t want it. It was confirmed at the store by the manager on duty that the headboard would not be needed. He recommended we add a bunkie board to go across the bed for extra support. The bed has drawers underneath for storage. When the delivery arrived on that Thursday. They didn’t even take it out of the truck and they came and said that they need a headboard to install the bed. I tried to tell them that it was confirmed that it was not needed. They would not listen so they left with the bed. I received a phone call on Tuesday the following week. The lady I spoke to said that the headboard is not needed per a different manager/director and that his note with his name is on the orders for them to install the bed. So I scheduled that Thursday. When they arrived they carried everything upstairs. When they saw there was no headboard they came down to me. I showed them the note on the bottom of their orders. He said that wasn’t right and that they need the headboard to install. He also told me that I needed to call the store to get the headboard. When I told them I didn’t want it. He was a complete butthead and said it wasn’t his problem. He said that multiple times when I tried to speak to him. I received a phone call from the manager of distribution. He made them return on the same day. So after 3 delivery tries. It got installed on the 3rd one. I had to deal with the headaches and multiple phones call to and from managers. My daughter had to sleep on a mattress on the floor for a week because we took her old bed out of her room on Wednesday before the first Thursday delivery date. None of this should of taken place. I have asked for some kind of compensation for the headaches and aggravation. I don’t want a lot but I think we deserve something. Just because the bed is installed, that we paid for doesn’t make everything okay. I will never walk into Regency Furniture ever again.Now it’s November 2023, after going through all of the above and since we didn’t get no compensation for all the headache and aggravation. Not lo mention my daughter having to sleep on a mattress on the floor. We decided to submit a chargeback with the credit card company and we won. I receive a phone call from them that since we won the chargeback they are now coming to take back the bed and mattress.
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November 2023 by Brianna Stevens
If I could give this store zero stars I would. But at most one is all they deserve. Starting in April of 2023 a queen sized bed was purchased from this store but without the headboard to save space in the room it was being put. After purchasing the bed it was to arrive a couple days later. The workers noticed when they went to put it together the FIRST TIME they did not have the headboard which they supposedly needed to put the bed together when we was told at the store before we left the bed very much could be put together without the headboard. This day the workers left with the bed back on their truck. After a couple phone calls to the store and their not so helpful “warehouse” management they returned with the bed a few days later with a note on the delivery paper stating they needed to put the bed together without the headboard. But yet again they left with the bed because they didn’t have it, told us to call the store to order a headboard then once that was done they would return with the bed to put it together. The same day calls were made to management and they returned a couple hours later with the bed and put it together without the headboard. The assembly of when they finally put the bed together was clearly rushed because I suppose they wanted to be Smart Alec’s and two of the four drawers do not operate properly the drawer on the right side of the bed gets caught on something or maybe it’s a split screw and you have to really pull on it to get it to come out all the way. The drawer on the left side of the bed most of the time comes out on its own. A chargeback was filed after they did put the bed together because of how poorly we was treated and when they finally did do their job it clearly was not done right or the drawers wouldn’t have the problems they do. Since the chargeback has been filed Regency has disputed it and want their piece of junk back and they can GLADLY have it. They have knuckleheads of employees no matter who you go to and clearly are spiteful when you catch them on something they know they did WRONG. And I will be taking my business elsewhere along with telling everyone I know to NOT shop here.
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November 2023 by Mandi Rockwell
Alisia is super amazing and a valuable asset to the store.Staff is friendly and knowledgeable. Clean, good prices, good selection.
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September 2023 by Tina Atherton
Great Experience - Michelle was fantastic, professional and personable! My mom has special needs and was in need of a sofa. Michelle and the GM went above and beyond to assist and accommodate. And it was a great deal, too! Highly recommend!
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August 2023 by YouKnow W.
Went in during their Labor Day sale...25% off plus free shipping and they pay the tax. Chose a sofa. Sales lady went away to figure the price (while I figured it quickly in my head). She came back with a price about $15 under what the sign on the furniture said. Knowing that wasn't 25% off, I questioned it. She said the sign must have been an old sale (wasn't a SALE sign) and that it was a good deal. Shipping was $90. I questioned that. She said you have to spend 3k to get free shipping. (Nothing about that anywhere). I mentioned the sign price again, hoping she'd honor it. She kept to her story about the sign being "old". I walked out. Shame you don't honor your prices. You would've had a happy customer. Instead, you have this.
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August 2023 by John Wick
This is my second time shopping at Regency furniture and can’t say enough about the sales staff. Julie was an awesome saleswoman and extremely helpful. I got an awesome price and same week delivery. 5 STARS!!
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August 2023 by THE BROW & BEAUTY STUDIO
I strongly advise against purchasing from this location or company at all as the staff has changed since their opening and everyone involved in management down to the lower ranks appears to be incompetent. My husband and I had and I’m professional experience and ill concerns were left unsolved.
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July 2023 by Kristi Butts
Do not go here and buy furniture or anything else from this furniture store or company. Bought living room furniture and the sofa came damaged. We bought the protection plan. Called the store and the company to file a claim. Getting nothing but a run around and lies. That's because the salesman has his commission and the store has there money. So we are screwed with damaged furniture. Do not waste your time and money.
