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September 2024 by Robert Jessop
RainVac does everything well. My Rainbow went down, packed it up, sent it in, got an estimate, got it repaired, shipped it back like it was never gone.
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July 2024 by Christi Ardoin
I needed a replacement hose for my Rainbow, and I was not sure which item part I needed. To avoid making a mistake, I called the company, spoke to somebody, and ordered the hose that was needed. The order was created quickly. The website says that orders over $100 ship free. My invoice charged me shipping, and when I called to let them know they had made a mistake on the invoice, I spoke with someone I can only assume was the manager. He informed me that it was only for online orders. I told him they may want to change their banner as this was false advertising. When I told him I didn’t order online because I wasn’t sure exactly which part to order, he let me know that most people were able to figure out how to order online. And when I said sarcastically that I must be stupid then, he replied that it wasn’t for him to say. ? Pretty poor customer service. Obviously will spend my $200 elsewhere.
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January 2024 by b a
Rain Vac shipped my order to an incorrect address that I never gave them and, of course, it was returned by the post office. Btw, this wasn't the upsetting part for me, I understand mistakes happen. I trusted Rain Vac with my money, I treated them with kindness and respect and this is what I received in return…I called Rain Vac and I spoke to a man in the shipping department to inquire about my returned order. He was instantly triggered simply by my inquiry and rudely stated they shipped it to the address I gave them. I asked him to please check the order confirmation email they sent me because it showed the correct shipping address I gave them. Clearly, they had my shipping address but they still shipped it to an incorrect address. Then he, without reason, began to yell at me. He yelled he didn’t have to check it, he yelled it was my fault and basically called me a liar. Even though I was stunned by his rudeness and incessant yelling, I kindly asked to speak to someone else, but he yelled there was no one else to speak to but him and yelled, "I'm the service manager!". I had no choice but to hang up and call back in hopes of getting someone else to assist me. I ended up speaking with a woman in customer service, I requested a refund of what I paid and I cancelled the order. Btw, she confirmed that the yelling man in the shipping department is indeed their service manager. After being put through this horrible ordeal, they did not refund what I paid. They had the audacity to deduct the shipping charge even though it was their fault they shipped to an incorrect address, which is why I never received my order in the first place.…I was treated rudely, I was yelled at and I didn’t get all of my money back. I do not recommend Rain Vac. There is plenty of competition to choose from that does not allow such blatant behaviors.
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January 2024 by Matt C.
I recently purchased a replacement motor online from them for the power head of our vacuum. When I called to inquire about shipping, they informed me that my purchase was actually eligible for coverage under warranty. Many companies would have just taken the money and left it at that. I really appreciate them for bringing this to my attention and following through with their promise. Excellent customer service!!!
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December 2023 by Rachel Pisor
I have purchased from RainVac twice and have been very impressed. Their customer service is excellent- I received help figuring out what parts I needed within the hour I sent a request. They are my go-to source for Rainbow replacement parts.
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November 2023 by Gina Zik
I used RainVac several times to buy accessories for my Rainbow vacuum. It always was a pleasure doing business with them. Their website made the way, that it is easy to find whatever you need for your model. Every item I bought was an authentic Rainbow part/accessory. One time I made an order for several attachments that I thought I lost during the move. After I made an order, I found them and contacted RainVac about not needing the attachments anymore. They were very nice about it and refunded my money instantly. I really recommend this company!
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October 2023 by Seth Prescesky
I don’t know what to say. I’m blown away by how good these guys are.
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October 2023 by Dylan Heard
Great OEM parts at a great price!
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October 2023 by PNJ Services
Thank you RAIN VAC
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August 2023 by Orlando Reyes
Wow!! I am amazed with there customer service. I talked to a guy there by the name of Steve and was extremely rude. When i called him out on it he got even louder. Some people have some nerve. There are other websites to order from if you need parts for your rainbow. I don't recommend this company.
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August 2023 by Matthew Wagner
We had a short in our original wand. Vacum head was cutting out. We found the part at RainVac to fix the issue. Picked up a belt as well. Reasonable prices and delivery was timely.Delivery was handled by Sendle. Never heard of them but they are legit and did a good job with delivery. I think Sendle acts like a subcontractor. Subs out delivery to whatever vender can deliver the cheapest.We'll use RainVac again when and if needed.
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July 2023 by Pam B.
The product is so awesome. I have had for 25+ years with dusty conditions and big hairy dogs. The product is superior in cleaning without the dust getting in the air because it goes through water and completely removes the dust etc. I finally sent it in to be cleaned after 25 years- was still working just did not want to be without it for any period of time. It came back like new for a very reasonable price. U can't say enough about this wonderful vacuum.
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May 2023 by Rebecca Lewis
I am so upset. I ordered 6 of the fragrances over $40 and received them today for my rainmate. The tropical breeze is pure rubbing alcohol, and the other 5 u can't smell when using the rainmate. I have emailed them, waiting for a reply.
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May 2023 by Vella Hall
I ordered a part for my shampooer and it came promptly it was very inexpensive fit perfectly and I was thrilled!! I will order, if needed, in the future!!
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March 2023 by John krawczyk
Needed a few parts for my 1981 Rainbow D2. They responded nicely and took back the waterpan without problems. I ordered the wrong one: not for my older Rainbow. The other parts were compatible.
