Hagerstown Ford

Most Recent Comments

• December 2023 by Danny C.
  Hagerstown Ford continues to take care of my car(s). They've always handled the regular maintenance and small issues but this time they took care of a very big issue; replacement/repair of transmission AND THEY EVEN WENT TO BAT FOR ME WITH FORD AND GOT IT ALL COVERED UNDER MY EXTENDED WARRANTY. I'm grateful to so many people; Eric Carper, Mike Reid, Justin Rogers, Gabe, and Anthony
• October 2023 by Joe R.
  Beware of Hagerstown Ford! I bought a used truck there in April of 2022. Within 5 days the engine rattled for 30 seconds as if there was no oil pressure. I had a 30 day warranty from them for 30 days and also bought an extended warranty. Took it there 3 times and they claimed hey did not kn0ow what it was. I then went Opequon Ford in Martinsburg. As soon as I told them what it was doing the service manager said there was a bulletin out from Ford that it was cam phaser and timing chain problem. I then went back to Hagerstown Ford and they said it could be weeks before they got the parts. My extended warranty said I could get a free rental car but they told me they had none available so I said cal Enterprise and get me one. They said we don't deal with them. Came home and called the warranty company and they said go to Enterprise but they would only pay for 10 days. After going back in they did give me a loaner car.We also were charged $700 to much sales tax and it took a long time to get it refunded.Most recently I made a mistake and took it there last week for an oil change. After an hour and a half they informed me that my front brakes needed immediate attention as there was only 2/32" pad left. By then I was so mad that I told them to just pull my truck out so I could get out of there. The next day III made an appointment at Victory Lane to get pads put on. They came in and said there was plenty of pad left and I would not replace them yet. So apparently they just wanted to screw me out of another $300.I am like the man who hit himself in the head with a hammer because it felt so good when he stopped. However I threw away the hammer and will never go to Hagerstown Ford again.
• October 2023 by Nicole L.
  I had a focus serviced for a recall on the TCM. First I was told the recall had closed and I needed to pay out of pocket. I called ford's main number only to find out the recall was open and was extended to summer 2024. Only then with a case number was I able to get the car in the shoo. The dealer said they did fix the recall However upon leaving the vehicle is smoking. The service advisor stated that I replaced a valve and they are not liable. However no valve has been replaced. I called the service department with no help . BE WARE
• October 2023 by J C.
  If I could I'd put zero stars! Hagerstown Ford Body Shop is a joke! Talked to Randy Tew, Body Shop Mgr about a repair they did to a "NEW" vehicle that was damaged by their Transport Driver that I was looking into purchasing. As a prospective consumer I would think that Randy Tew would be transparent and answer my questions concerning the repair. Randy was irritated by my inquiry and very guarded! Told me he DIDN'T HAVE TIME FOR THIS and HUNG UP! What a freakin' JERK! If they treat you this way coming in the door, I can only imagine how they'd treat your once they have your money! I would NOT patronize this dealership period, go elsewhere to spend your hard earned money!
• September 2023 by Paula J.
  If I could I'd put zero stars. Hagerstown Ford is a joke, they are sketchy and I won't ever go buy a vehicle there again, Chapin the used car manager doesn't like to look up to see the exact pay off on vehicles, doesn't tell you when the vehicle is discontinued or anything. They lie and deceive just to make deals. Ford might be better if Chapin gets fired but I think it's a lose cause either way. Don't buy here.
• June 2023 by Google user
  Quick Lane destroyed my 26,000 mile engine with a routine oil change, and 3 different people lied to me after the fact when I brought up that something was very wrong. I knew they did not fill the oil from the dipstick being dry, smoking oil tube, low oil light, and absolute racket my car was making just from pulling out of the lot. Yet they denied it and shoved my car back into the garage for SOME kind of mystery repair, the receptionist being sure I stayed in the lobby. They made up an excuse that the VCT solenoid was acting up due to being dirty, and sent me on my way. Few days (100 miles) later my car is misfiring. I pull an oil sample and it is disgusting. So I call them back because what the hell did they do if it wasn't no oil. Still getting the run-around so I have the REAL mechanics at Ford take a look, lo and behold yep engine's toast. Oil's black, metal shards all over the place, they really gave me \"the works\". Quick Lane never did put oil back in after the initial change, and the mystery fix in the garage was, you guessed it, filling it back up with oil. FML. Also they broke my hubcap during the tire rotation and stripped some screws and didn't let me know. At least Ford is being champions through all this. Never ever ever ever EVER go to Quick Lane.
• June 2023 by Dustin H.
  Hands down, the worst dealership experience I have ever had. AVOID AT ALL COSTS! I made an appointment online and took my Lincoln MKZ in for an oil leak. Two weeks later, I arrived to find that they had no record of my service appointment (despite the email I had showing it). After several days, I was informed that the leak was due to a bad oil pan gasket, and I received a quote for around $800. I agreed to the repair, but several days later, I received a call stating that I had been quoted for a replacement for a Ford Fusion, not a Lincoln MKZ. I was told that the MKZ oil pan gasket replacement required more items such as the exhaust, air conditioning line, etc.) to be relocated to facilitate the replacement of the gasket. Due to the extra shop time, I was informed that the estimate would now be around $1,100. I agreed to the repair and picked up the car a few days later. After receiving the car, I noticed a noise from underneath the vehicle near the footwell when I accelerated. I took the car back, and the technicians said they couldn't find anything wrong. One of them volunteered to ride with me in the car, and I mentioned that it sounded like an exhaust leak during the ride. The technician said he couldn't hear anything and I should bring the car back if it continued to make that sound. The next day the check engine light came on, and I used my diagnostic device to check the code. It showed an error for the O2 sensor, which I still believed was caused by an exhaust leak. I made another appointment and brought the car back. The dealership had my car for several days, and I called over a dozen times without getting anyone to pick it up at the service desk. Finally, one day another advisor answered, and when I explained the situation, he looked up the notes in the system. He told me that both flex pipes had been damaged, likely during the oil gasket replacement. He told me the fix would be to replace the entire exhaust system at $2,200. He also informed me that the parts would not be ready until after the new year (this was late November). I replied that the damage to the exhaust was caused during the oil pan gasket repair and that I should not be responsible for that repair cost. He told me to call back the next day and talk with my advisor. I called the following day and spoke with my service advisor, who said that the check engine code was caused by my mufflers (well past any O2 sensors). When I questioned what the other advisor had told me the day before, he said he didn't know anything about that. Before I left the dealership, my service advisor pulled me aside and suggested I take the car to a local exhaust shop for repair. After New Year's, I noticed oil under my car again, and I called the Service Manager and explained the situation to her. She asked me to bring the car in a few days later and to see her personally. When I arrived, she didn't remember anything about our conversation, and I had to explain it in detail again (she said she couldn't possibly remember the issue with each car). After several attempts to reach her over a weeklong period, she sent me an email stating the flex pipes and catalytic converters were damaged and the engine needed to be replaced due to a misfire code. Jillian told me the repair cost would be $17,000. The KBB private party value for the car is around $19,000, and it did not make sense to make the repair. I told her that there was nothing wrong with the engine and it ran fine. That evening, I received a phone call from a salesperson who offered me a $500 trade-in allowance on my $19,000 car. I contacted the dealership's general manager to voice my frustration, but he never returned my calls/emails. I contacted Lincoln Motor Company, who agreed to pay for a new diagnosis at another Ford/Lincoln dealership. The new dealership looked at the car and said the flex pipes and catalytic converters were both damaged by the oil pan gasket repair (also, they said there was never an engine misfire code). Not only that, but it wasn't the gasket that ne
• April 2023 by Treneshia Jones
  Hagerstown Ford (Quick Lane) was awesome and prompt with my service.
• January 2023 by Bob Brennan
  \"The Works\" package has almost doubled in price due to the cost of a quart of synthetic blend jumping from $4.10/quart to $13.73/quart. Called back today, 1/3/23, to double-check that increase was correct and was told that yes, in fact it was. Last service I was out the door for $84.79. This time, it was $148.76! Yikes!!! I will say that service has always been outstanding.
• January 2023 by Star S.
  I really could not understand how someone could have 2 star rating, until I spoke with their service advisor Allen Bostic. And that rating must've happen on his good day!!!
• December 2022 by John R.
  I just drove two hours to buy a 2023 F150 Raptor VIN: 1FRFW1RG8PFA11642 only to find out that it had damage and had been resprayed. Not sure if it was damaged at the factor, transport, or dealer but needless to say I didn't buy it and the dealer didn't disclose it (LIKE THEY'RE LEGALLY OBLIGATED TO). When I confronted them the sales manger played d*** and offered to "get it fixed". After I told them the deal was off, the gloves came off and he treated my wife and me like garbage. It was really uncomfortable. Suggestion for the owner: Tell your staff to be upfront so we're not all wasting each other's time. I find it hard to believe that nobody noticed damage on a $90,000 vehicle.
• November 2022 by Renee Hinebaugh
  My son is in a power wheelchair and we have only one vehicle to transport him. They had it in and out, diagnostic and fixing the issues, in 24 hours! We've been taking this vehicle to them for years and have always had good service.
• November 2022 by Greg W.
  Dropped off truck for check engine light. Person behind counter asked me sit in waiting area for shuttle driver. Sat there for 30 minutes waiting and the whole time the shuttle driver was there. Seen him several times in shop moving cars around in service bay.
• October 2022 by Johnny T.
  Went in to get a part. The girl at the cashier desk was talking to another coworker and just started cursing f bombs in front of customers. Very unprofessional and the guys at the counter in the parts building were all just standing around talking to each other and no one bothered to ask me if I needed help. One of the workers also was doing some parkour and almost ran into me then just started laughing... smh looked like a bunch of teens who doesn't take their job very seriously. This was my first time ever at this dealership and this was my experience after buying a Ford Raptor from another dealership. I'll change my review if I have a better experience next time.
• September 2022 by Erica Miranda
  I am very disappointed with the customer service it has been 3 times that I been told they can not help me because they want to get home on time. 1st time I got there for oil change at 4:20pm. Sign on the door says they closes at 7pm but they couldn't do it. I took my car to Jiffy lube they did it in no time. 2nd time they told me I needed to replace the tire nuts. Got there at 4:20pm, they close at 7pm, but they couldn't do it. Recently, this past Saturday I was going to the store when I realized a nail with a washer had embedded itself into the tire, I was told by the same person that \"Sorry, we can't take any more\".....blah blah blah. Same old line he gave me twice before. This was at 3:10pm. Yes, 3 PM. Once again the door says they close at 5pm on Saturdays. I took my car to Sam's club they replaced my tires in less than 40 minutes. I will never go here. I bought a car here but can get any services here. Again, I don't know if they are discriminating against me or if they have some issue against me. It's always been the same person.