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January 2024 by B Morris
Great customer experience and service with Diana. She took the time and care to help me with my issue. Glad to see this branch is still in person and fully staffed. Thx
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December 2023 by Lara Spence
Great experience opening an account. Very helpful and knowledgeable staff!
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July 2023 by Olivia Keyes
It was very pleasant, everyone was helpful, nice, informative and went above and beyond! I was helped by Alikee and she was awesome!!
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July 2023 by Concept Completion
Wait in line for 20 minutes and when my turn came to get a replacement card, they said they couldn't do it. The teller girl walked over and asked for someone to print the card and was told it would be a few minutes. She then came back to me and said they didn't have time today since they closed in 10 minutes. So I wait until Monday because of lack of customer service. Thanks.. I guess we don't really need branches and everything has to be online
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June 2023 by Heather Vickers
Stood in line 45 minutes to withdraw money. Absolutely ridiculous that they had one teller and nine people in line. They close the PNC near my house then the other PNC near my house is only ATM machines no tellers what the hell is going on with PNC it’s so beyond frustrating?
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June 2023 by Tiffany Moreland
12:45 on a Friday sat in drive thru for 10 min just to get to atm only one lane open this branch used to be quick and efficient.. not so much anymore
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May 2023 by Junipa Suslu
Some of the staff are great. Some of the staff are not great. ATM doesn't take old money had to go break down $100 bill just so I could make a deposit. I wish the system was a little bit better. Overall, I think four stars is fair.
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February 2023 by patwilson1003
I was a customer of Pnc’s for 20 years, and after my experience at this branch with Leslie and the other managers, I will never ever use PNC again in my life. could not be more disrespectful or inconsiderate of your time
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February 2023 by Zoltan Varga
Great bank with awesome customer service here, thanks.
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May 2022 by Jia Khokar
Small town small bank ..small problems . Worse customer service . They even dnt have 1 just 1 100$ bill . Seem like its party going on 2:37 pm . Manager is rude like hell .. this branch should closed. I hope TD bank open brach in Hagerstown town . And i will immediately close my account here
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January 2022 by Haley Johnson
The sweetest people work here! They’re always polite and kind, easily the best customer service of any bank around!
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December 2021 by Aric Baker
My wife and I had a great experience at PNC opening up a new account. David worked with us and he was extremely courteous, helpful, and got us setup with everything we needed.
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November 2021 by Mark H
Great customer service for in-person visits. Terrible phone call experiences because nobody picks up when I call. At the very least, there's silence instead of on-hold music. But 5+ minutes of silence? Really? I live less than 2 miles away, but I should be just as able to call in as everyone else.
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October 2021 by Ed Jankowski
fee crazy bank. quick to charge a fee, but no problem holding all your deposits, even direct deposits, how else could they line their pockets with fees
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September 2021 by Micki
Best service at a bank I've had in a long time. They were very busy and I can see why. If I lived closer I would definitely make this my bank of choice. Thank you PNC team for your outstanding customer service.
