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July 2024 by Dylan Blackburn
Skiny black guy with the hair in the bun. This guy about had a heart attack while i was checking out. Put my card in and while typing my pin he said do you wanna put your points in. I ignored him i was typing my pin in an before i could get 1 second more in he freaked out a and said real loud hello. Do you want to put points in? I said why would i put points in. I stood there in line for ever i need to go. He just started shaking his head. Im thinking chill out man. 2 drinks isnt worth me digin through my wallet when theres a huge line. Need more cashiers that was stupid.
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April 2023 by Shane P.
Dirty and filthy like all the other pilots. Fuel is more expensive than across the street from a very clean truck stop.
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April 2023 by Jay B.
this pilot has workers who obviously care although everything was not perfect. The store was clean service friendly, and I couldn't be happier.
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January 2023 by Matthew U.
Another travel stop along the way, this one was more to use the facilities than for anything else. With this being a travel center it is rather large and offers more of a variety of things inside. There are tons of pumps here and ample parking. Suggestion here is that if you get fuel and plan to go inside, move your vehicle. Not only is it the polite thing to do, but it saves you the walk through the busy lot (and it is a fairly big walk to the door). Inside it feels huge. Lots of items on the shelves in the convenience store portion of the building. What is odd about this place is the location of the other amenities that are advertised within. The Cinnabon location is basically a kiosk right as soon as you walk in the door. It gives the place that sweet smell. Then the Subway is in the same building but more so by itself. It feels like it is separated, but in reality it is all the same building. They put a lot in here since it is a travel center, and it serves its purpose. As far as the facilities. Decent. I can't speak about the showers as I am not a trucker, but the bathrooms for use were decent and seemed to be well taken care of.
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July 2022 by Michael C.
The showers were absolutely disgusting and barely done. Twice I got a shower here and both times there were pubes on the toilet a lot with pee stains on the seat. Showers felt slimy and the towels smelled bad. Fire whoever cleans the showers!!! We drivers don't deserve that crap. Absolute laziness!
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January 2022 by Guy J.
I stopped into the Pilot Travel Center on January 15, 2022 at 3:45 pm, and there were several issues. First, the bathroom was filthy. Second, the COVID protocols were non-existent: people loitering around without masks and none of the employees were wearing masks. Finally, placing political stickers on store equipment was beyond offensive. I understand that people don't like all politicians, but to defame one because it's popular to do in your area? You've lost a customer, especially one who drives past this station at least 6 times a month.
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February 2021 by Rachel F.
Unmasked workers including one of the cashiers who kept hers under her chin the whole time. Customers too. Avoid until after covid!
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February 2021 by Steve B.
My issues with this gas station are 100% COVID related. There was no loitering and the gas station was clean. They have good signage from I-70. I am concerned as to why this store's manager is not enforcing CDC masking guidelines & choosing to risk the life of Pilot's customers & employees. I'm referring to the store on French Lane near I-70. I purchased gas at the pump & paid with my credit card. The pump was not printing receipts, so I needed to go inside the store for a print out (not refilling the paper is the least of their problems). Since I was in the store, I was planning on also purchasing food, soda & new phone cable. When I got inside the store, the workers WERE wearing a mask but most customers were NOT wearing a mask and NOT social distancing. I got my receipt & left. I'm NOT risking my health over chips, soda & a cable. If I don't feel safe - I just cannot shop at this store. My question is why can't the store manager enforce the mask mandate? No shirt, no shoes, no mask, no service. How hard is this? Doesn't Pilot want to be an active participant in saving American lives? Are they afraid it's going to cost business? If one of the minimum wage clerks gets COVID at work what happens to her family?
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December 2020 by Jesus A.
If all the pilots had this type of staff it would be great , I wants to thank stephanie (manager) for her great help, she was very patient, kind and very loving person, thanks for your great generosity. until next time
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September 2020 by Ryan M.
During COVID none of the staff were wearing masks properly and many of the guests weren't either. Hazardous.
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July 2020 by G. Peterson
Don’t forget your Cinnabon
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March 2019 by Jesse Campbell II
Small truck stop. Clean and friendly, but very little parking.
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June 2018 by Ken Reager
Easily the dirtiest "clean" shower I've been in in ten years. Dirt and debris pushed into the corners, and a dirty commode. Need to turn up the effort here, and management was notified immediately.
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July 2017 by Muhammad Rauf
Excellent customer service reasonable price very convenient
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April 2016 by John Fornshell
It's nice they have a Subway here.