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November 2023 by Tamiann Nelson
I just want to give a HUGE shoutout to Joshua & Dan…. They were so patient & helpful! The overall service was on point! 10/10 would recommend bringing your vehicle here for all services !
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October 2023 by Charles Pennell
These guys were great! I had actually scheduled to have 4 new tires put on my car somewhere else and thought I did it here at NTB Hagerstown. To make long story short not only did they squeeze me in and did my tires but also matched the price and called the other tire place that I was supposed to be at and got my deposit refunded to me! Good old fashioned customer service that you don't see much of anymore! Definitely do business here again. A+
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October 2023 by Tyrone Jordan
Would give negative 5 first I was told the wrong price for an estimate on my car after I told them the type of car I had 3 times then I was told they can get the parts…coke to find out they couldn’t get the parts so I ran around and got the parts myself from Cadillac I go back with the parts they try and tell me they are the wrong parts and are laughing about it in the shop when in reality it was the correct part so I need the owner to get I touch with me asap about this matter
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September 2023 by D E.
Had a family member blow a tire 1 hour into a 7 hour drive just outside town. Had her car towed here the next morning. They said they'd get to her car as soon as they could, even though they had appointments already scheduled for the day. They gave us a call 1.5 hours later and said her car was good to go. They helped her out immensely by getting to her car so soon--letting her start her trip back home sooner rather than later.Great job, folks. Thank you.
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September 2023 by Marie S.
Took the car to have an alignment, tire rotation, and balancing. They failed to check the tire pressure at all, and each tire was a minimum of 10lbs under pressure. (Don't worry, they made sure to ask if I wanted them to change my rear brakes and shocks for nearly $500) Dan, the assistant manager, seemed to go back and forth over whether checking pressure is something they do. He said they do because they do check weights and replace, but when I mentioned the pressure wasn't checked, he said it wasn't something they do unless there is a problem (there was). He then said it's if the customer asks. The only thing he said was "sorry" very dismissively. With so many other places around, "sorry" but I will choose a place that actually checks the tires and then doesn't give me mixed information when asked
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August 2023 by Pam Smith
"Thank you" just isn't enough to express our gratitude for the great service we received. Our truck developed a brake problem while camping in Gettysburg Pa. Of all of the shops we called, Service Manager Dan Fitzgibbon was the only person who would spend any time speaking to us on the phone. We made the 38 mile trip to Halfway. Dan and his team were able to diagnose, make repairs and get us back on the road.
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July 2023 by Chris Mason
Great experience. Had 11am appointment to get 4 new tires. Was on my way @ 12.
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July 2023 by Teresa Guthrie
We were so grateful to have such amazing service from Kenny and Ryan this morning. We had a flat tire last night on our van and we were about to leave today to drive across America back home to Western Canada. They helped fix up our spare tire, put it back under the van and get us road trip ready. Thank you so much for your help.
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June 2023 by Craig Schuele
Great staff - got a flat tire driving from Virginia to Ohio, Dan got us in quickly, patched the tire and had us on our way. Also checked the other tires (overinflated) and was exceptionally courteous and helpful. Highly recommend!
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June 2023 by Jason Gomberg
We've been taking our car here for years, and we get all work and oil changes here. They're always friendly and great service. Never overcharged, and they let me know when I don't need something done.
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June 2023 by Desiray Oakman
Front desk lady fit me in pretty quickly. Had a flat on my way to Ocean City. Went and had supper and it was done before we finished eating. Great service, decent prices
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June 2023 by RF
I went in for a tire patch, though it ended up being a cracked valve stem...the price that I was given to have it repaired was hard for me to believe, honestly.They have EXCELLENT service, a clean, inviting location, and a price that I could not ask to be lower--literally. I was wowed, with satisfied being an understatement. I absolutely recommend, and will definitely be back for future needs!
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May 2023 by Lars Wilcut
We had a flat on the way back from a long trip. They stayed open late for us to repair the tire and were super efficient and helpful. Great place!
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April 2023 by Clark Martz
Ryan and Joshua are awesome! When I called, I accidentally gave the wrong tire size but they helped fix my mistake and got me taken care of!As a retail manager, I'm always looking to make sure the environment is great for my team. While at NTB, I saw the team laughing and joking around - I could tell they work in a great environment and care about what they do.10/10 would definitely recommend!
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April 2023 by Donnie Cross
Ordered tires made an appointment. A week later I go to my appointment only to find someone sold 3 of them . I was asked to come back the next day to have them put on, I was told it would take a hour and a half. The technician broke 2 of my sensors so I had to wait longer. After all of the bs I was told the manager was gonna do something for all my troubles. He did he knocked $10 off. If I would have known that I would've went somewhere else
