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September 2024 by Jill Brown
I bought myself my first car at 16 from here a couple of days ago. The man who helped us, Andy, was so extremely nice and didn’t seem to fit the stereotypical car salesman. He gave everything to us straight, didn’t BS us, and, even though I am young buying my own car, he didn’t throw on any scam-y added fees. He was so helpful and understanding to my requests for my first vehicle. Love love love it here and would definitely come back!
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August 2024 by DALTONAD
I went and was ready to buy a car, but they would not negotiate at all. Not even a dollar. Kyle printed me off a paper with the car's total price. There were no discounts, rebates, or incentives. I asked if I could get a copy of the paper, and Kyle, with a slight attitude, said, “No, you can take a picture.” Every dealership I have been to has been happy to make me a copy of the total price. He was not necessarily rude, but it seemed he didn’t care. I took my business to another dealership and bought a car the next day. I'm not saying don't go to this dealership, but there are better places to go that will give you huge discounts, rebates, and incentives. The car I bought is as or more tricked out as anything Hagerstown Honda has on their lot for much cheaper. If I had gone with this dealership, I would have paid at least $10,000 more for the same reliability, amenities, and accessories.
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August 2024 by Kathy Lawrence
Staff was very efficient and courtious. Took car in right away. It was a very busy day with many customers waiting. I had multiple items to be addressed and felt the time I had to wait was expected. Staff kept me informed throughout and explained everything at check out - which is very important to me.
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August 2024 by Pat Drissel
Service staff (Nate) is very professional and communicative throughout the service process. Estimate was consistent with the communications. Appreciate the thorough service. Thank you!
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August 2024 by Theodus Davis
Will not be going there anymore ripe off artist
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August 2024 by Steven Schaller
Been using Hagerstown Honda service for more than a dozen years. Never had an issue or a problem with maintenance and repairs - until now. Did the express oil change last week which is supposed to include a multipoint inspection. The oil change report included results of inspection. Everything checked out including brakes. Today - a week later I am getting a PA State vehicle inspection and I fail due to brake pads that are complete worn out. That’s a pretty big miss in my book.
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August 2024 by Phat Cat
Service is good but as you can see the 2016 Honda Pilot is in great shape but they are telling me that there is no problem with paint peel, what does that look like to you? Something this obvious should be covered!!
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August 2024 by Luvely Yaz
I just want to give out an amazing shout out to the whole Honda sales team I mean everyone was so amazing to me! But a huge shoutout to Tony who didn’t give up on me and worked with me to purchase my new car. I’ve been to all kinds of dealerships and which the prices were very high and also wasted my time bc they have many credit requirements. Happy to say at 20 I purchased my first car with the help of Tony who stayed with me legitimately all day with a smile and kept his word that I WILL walk out with a new car, And Which he did ?. Thank you guys Sooo much
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August 2024 by Dan Newbraugh
The Hagerstown Honda crew always has their A game on
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August 2024 by Roger Smith
Great customer service!
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August 2024 by J Crone
Quality work performed at a Quality place fill with very Qualified people!
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August 2024 by Jane Dunn
The customer service on our 2020 Honda CR-V was done in a timely manner and was informed by service representative what needed to be done. We’ve had over 24 years of wonderful customer service on our vehicles.
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August 2024 by Ian Bartosevich
Excellent service, Bill was extremely knowledgable and helpful.
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August 2024 by Stephanie Rhine
Excellent service! Very quick, friendly & professional service.
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August 2024 by Lisa Clark
Great service as always!!