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November 2023 by Angie Fentress
My experience with Hagerstown Ford was very favorable. They were kind and understanding of my need to find a new vehicle quickly. They were very respectful of my time and I really appreciated that. Matt Brock was great to work with and has followed up several times to make sure everything is going well with my car. I chose to do my financing with another agency and the finance office worked with them seamlessly. I would definitely buy another car from them!
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October 2023 by Joe R.
Beware of Hagerstown Ford! I bought a used truck there in April of 2022. Within 5 days the engine rattled for 30 seconds as if there was no oil pressure. I had a 30 day warranty from them for 30 days and also bought an extended warranty. Took it there 3 times and they claimed hey did not kn0ow what it was. I then went Opequon Ford in Martinsburg. As soon as I told them what it was doing the service manager said there was a bulletin out from Ford that it was cam phaser and timing chain problem. I then went back to Hagerstown Ford and they said it could be weeks before they got the parts. My extended warranty said I could get a free rental car but they told me they had none available so I said cal Enterprise and get me one. They said we don't deal with them. Came home and called the warranty company and they said go to Enterprise but they would only pay for 10 days. After going back in they did give me a loaner car.We also were charged $700 to much sales tax and it took a long time to get it refunded.Most recently I made a mistake and took it there last week for an oil change. After an hour and a half they informed me that my front brakes needed immediate attention as there was only 2/32" pad left. By then I was so mad that I told them to just pull my truck out so I could get out of there. The next day III made an appointment at Victory Lane to get pads put on. They came in and said there was plenty of pad left and I would not replace them yet. So apparently they just wanted to screw me out of another $300.I am like the man who hit himself in the head with a hammer because it felt so good when he stopped. However I threw away the hammer and will never go to Hagerstown Ford again.
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October 2023 by Nicole L.
I had a focus serviced for a recall on the TCM. First I was told the recall had closed and I needed to pay out of pocket. I called ford's main number only to find out the recall was open and was extended to summer 2024. Only then with a case number was I able to get the car in the shoo. The dealer said they did fix the recall However upon leaving the vehicle is smoking. The service advisor stated that I replaced a valve and they are not liable. However no valve has been replaced. I called the service department with no help . BE WARE
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October 2023 by Brittany Ragland
I just recently bought a 2019 Subaru Outback from them. They are fast, super friendly and helpful. They will work with you until you are satisfied with the upmost patience. They are determined to make sure that you leave the lot happy and that meant a lot to my husband and I. Silas Johnson was great to work with. We can’t recommend him enough. We loved working with him, his manager and Mike. We will definitely go back!
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October 2023 by Ethan Kyle
I recently purchased a Ford Bronco, and my experience was the best I have ever had at a dealership. They were professional, fast, and family friendly! Working with Brad Summers, his manager, and Mike made it a smooth process. We will definitely be getting another vechile there!
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October 2023 by Will Kenyon
I cannot express how thankful I am for these folks. We (my wife and 3 kids under 6yrs) were traveling north at the end of a vacation and my 2018 Expedition began to surge and flash its engine light, the Ford app was telling us a miss fire. We were able to limp to this service center at about 1300 on a Tuesday. They had the truck diagnosed with a melted wire on the 02 sensor, and a heater hose replacement and had the truck back to us by 0900 the next day.This may seem like simple service, but for us it made a tough situation easy and painless. They even brought the truck to the hotel so we could pack it out again.Thank you so much to an excellent service group!
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October 2023 by J C.
If I could I'd put zero stars! Hagerstown Ford Body Shop is a joke! Talked to Randy Tew, Body Shop Mgr about a repair they did to a "NEW" vehicle that was damaged by their Transport Driver that I was looking into purchasing. As a prospective consumer I would think that Randy Tew would be transparent and answer my questions concerning the repair. Randy was irritated by my inquiry and very guarded! Told me he DIDN'T HAVE TIME FOR THIS and HUNG UP! What a freakin' JERK! If they treat you this way coming in the door, I can only imagine how they'd treat your once they have your money! I would NOT patronize this dealership period, go elsewhere to spend your hard earned money!
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September 2023 by Paula J.
If I could I'd put zero stars. Hagerstown Ford is a joke, they are sketchy and I won't ever go buy a vehicle there again, Chapin the used car manager doesn't like to look up to see the exact pay off on vehicles, doesn't tell you when the vehicle is discontinued or anything. They lie and deceive just to make deals. Ford might be better if Chapin gets fired but I think it's a lose cause either way. Don't buy here.
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September 2023 by Brad Vangosen
Bob at Hagerstown ford is the best salesman there this man will go out of his way to get the job done thanks Bob for the 3rd truck
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August 2023 by Tracy Lord
I highly recommend Hagerstown Ford's mobile service. They were quick, very responsive and Brandon was great to work with. Great job Hagerstown Ford, for accommodating people's busy schedules.
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August 2023 by Roberta Barkley
Used Quick lane this morning. Kara was amazing, friendly and very helpful. Sat beside me and explained exactly what they issues were. She made me feel like family! ❤️
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August 2023 by Christina Jenkins
I had a great experience with getting my truck from hagerstown ford i worked with Jeremy from the used car dealership and he was great to work with took his time with us didnt push us in to a vehicle that I didn’t want. Listened to what i needed the truck for and made sure the truck would do what i needed it for. Gave me a great price for my trade in I highly recommended Jeremy D for sales person and Hagerstown ford for buying your vehicle
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July 2023 by Kelley Schmidt
I am writing this 5 star review for Ford and have written a 1 star review for Quick Lane. Bought my car brand new here in 2019 (which went great) and recently had the oil changed by the Quick Lane right there at the dealer. Quick Lane destroyed my engine, lied about it, broke my hubcaps, and stripped my splash guard screw holes. Ford is making everything right, and doing everything right in the process. Quick Lane could learn something from the REAL mechanics on the other side of the shop at Ford.
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June 2023 by Dustin H.
Hands down, the worst dealership experience I have ever had. AVOID AT ALL COSTS! I made an appointment online and took my Lincoln MKZ in for an oil leak. Two weeks later, I arrived to find that they had no record of my service appointment (despite the email I had showing it). After several days, I was informed that the leak was due to a bad oil pan gasket, and I received a quote for around $800. I agreed to the repair, but several days later, I received a call stating that I had been quoted for a replacement for a Ford Fusion, not a Lincoln MKZ. I was told that the MKZ oil pan gasket replacement required more items such as the exhaust, air conditioning line, etc.) to be relocated to facilitate the replacement of the gasket. Due to the extra shop time, I was informed that the estimate would now be around $1,100. I agreed to the repair and picked up the car a few days later. After receiving the car, I noticed a noise from underneath the vehicle near the footwell when I accelerated. I took the car back, and the technicians said they couldn't find anything wrong. One of them volunteered to ride with me in the car, and I mentioned that it sounded like an exhaust leak during the ride. The technician said he couldn't hear anything and I should bring the car back if it continued to make that sound. The next day the check engine light came on, and I used my diagnostic device to check the code. It showed an error for the O2 sensor, which I still believed was caused by an exhaust leak. I made another appointment and brought the car back. The dealership had my car for several days, and I called over a dozen times without getting anyone to pick it up at the service desk. Finally, one day another advisor answered, and when I explained the situation, he looked up the notes in the system. He told me that both flex pipes had been damaged, likely during the oil gasket replacement. He told me the fix would be to replace the entire exhaust system at $2,200. He also informed me that the parts would not be ready until after the new year (this was late November). I replied that the damage to the exhaust was caused during the oil pan gasket repair and that I should not be responsible for that repair cost. He told me to call back the next day and talk with my advisor. I called the following day and spoke with my service advisor, who said that the check engine code was caused by my mufflers (well past any O2 sensors). When I questioned what the other advisor had told me the day before, he said he didn't know anything about that. Before I left the dealership, my service advisor pulled me aside and suggested I take the car to a local exhaust shop for repair. After New Year's, I noticed oil under my car again, and I called the Service Manager and explained the situation to her. She asked me to bring the car in a few days later and to see her personally. When I arrived, she didn't remember anything about our conversation, and I had to explain it in detail again (she said she couldn't possibly remember the issue with each car). After several attempts to reach her over a weeklong period, she sent me an email stating the flex pipes and catalytic converters were damaged and the engine needed to be replaced due to a misfire code. Jillian told me the repair cost would be $17,000. The KBB private party value for the car is around $19,000, and it did not make sense to make the repair. I told her that there was nothing wrong with the engine and it ran fine. That evening, I received a phone call from a salesperson who offered me a $500 trade-in allowance on my $19,000 car. I contacted the dealership's general manager to voice my frustration, but he never returned my calls/emails. I contacted Lincoln Motor Company, who agreed to pay for a new diagnosis at another Ford/Lincoln dealership. The new dealership looked at the car and said the flex pipes and catalytic converters were both damaged by the oil pan gasket repair (also, they said there was never an engine misfire code). Not only that, but it wasn't the gasket that ne
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May 2023 by John Cueto
I went over Friday to look at Explorers. I had an appointment with Erica. She was on time and very patient, showing me all the possibilities. We went over several models. They gave me a good trade-in and I left with a new car. Very easy and very efficient!A great experience.