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October 2023 by Spaid Garette
I don't know about all of the service managers there, but the service person Tony was the type of person that takes out his bad day on people. I asked for the torque specs on the bolts for my valve cover and I purchased the seal from them. He told me that he didn't know and wouldn't let me ask his mechanics. This person is a control freak and will get you upset. Don't use him. If this is the way the management runs this company, that isn't a good thing.
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May 2023 by Brenda Rouse
I had the misfortune of hitting an MD deer. Was towed to bodyshop, and they took care of everything. My truck got a small leak, the ac pooped out, and it took a week before I could get back, but when I got there, everything was fixed, and I was back on the road the same day.Thank you very much, Steve and Levi, for ALL your great work.
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April 2023 by Igor Tanas
All crew members who work here are top notch, especially Dan, he deserve an extra rated star.This place is awesome, they know how to treat right their customers, a lot of respect and work done in no time, a bit expensive but well worth the money you pay and the service you get. Thank you all !!!
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February 2023 by Ryan MacNamara
Dan and the team are awesome. Fast, excellent prices, and top notch service with a smile.
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August 2022 by Maranda S.
This service center is the most unprofessional service center I have ever dealt with. I have no clue how they are even able to claim they are an Elite Facility. Tony your evening supervisor talks to customers like complete garbage. And once he is confronted not realizing the customer is on the phone with someone and they request to speak to the manager he fumbled face first in shock when i called him out on how he talks to customers. I was not even in the building and was shocked to hear how he talks/treats customers. Lets not forget to mention how the truck was brought in for a leaking water pump and they found the truck had recalls so they repaired those. The truck goes to leave and has no working headlight or fog lights. I heard Tony tell a customer he must. it have been driving for long if he didn't know how long it takes to do repairs. this facility is a disgrace!
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April 2022 by robert bailey
I took my 2000 freightliner classic in to shop for leaks, no one could give me answer why it was leaking. The guys found problem fixed it and for affordable price. I am overall happy and have recommended other owner operators to go check them out. 5 star facility can't miss with them.
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March 2022 by Keeshon R.
The fifth wheel on the truck was in a locked position. We took the truck here to get it looked at. We were told the top of the fifth wheel needed to be replaced. So we went with that because they are the EXPERTS. They ordered the part and the job would have been roughly $2500.00. However, they ordered the wrong part. So when the part came in two days later they called and stated the part was wrong and the part we need is on back order. No idea how long the wait would be for the part but they do not do after market work here. They did service the check engine light and fixed a few leaks and replaced a few gaskets. The check engine light was cleared. WE PICKED THE TRUCK UP AND TOOK IT TO ANOTHER SHOP TO FIND OUT THE FIFTH WHEEL NEEDED A NEW KIT. THEY GAVE US A FIFTH WHEEL KIT AND BOOM THE FIFTH WHEEL WORKS JUST AS IT DID BEFORE WE TOOK IT TO THEIR SHOP. FOR MAJOR WORK PLEASE GET A SECOND OPINION ON YOUR TRUCK. THEY ARE CROOKS!!!
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June 2021 by Kayle Buchanan
I would recommend this place to everyone. Great customer service, friendly/helpful staff and they did an excellent job repairing my car. My car left there looking better than before! Every aspect of my experience was top notch!
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June 2021 by Rod White
Barry is awesome, kept me up to date through the whole process!
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June 2021 by Sean Miller
The only place that we send our heavy duty collision repairs!
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June 2021 by Earl Lucas
Great custom painting!
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June 2021 by Robert Powell
Great body shop!
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May 2021 by Tom Hamilton
Great Customer Service and timely turn around on repairs.
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February 2020 by George Mayo
The worst customer service hands down. Would not recommend it for anyone. They don't even deserve a star rating. They work whenever they feel like. Been sitting waiting for a light fix since 9 o'clock and now it's past noon they haven't done a thing. Worst freightliner repair shop in all hagerstown. They don't even deserve the name freightliner.
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August 2019 by Ann Pevonka
Great employees Fast service