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October 2024 by Freia
Very helpful staff person who took the time to make me feel welcomed. Even as it was getting close to the end of the day. I don’t come here often but I’ve not had a bad experience.
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October 2024 by John Lolley
Terrible,do not have your package shipped here or pick up.
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October 2024 by Ashley Coppersmith
When we get packages from the fedex center in Hagerstown they never seem to make it to us. This is now the second time we have ordered something and just watched the driver drive past our house never looking for house numbers. First time was our mattress and we ended up driving to Hagerstown to pick it up. Now we are waiting for another package that was supposed to be delivered yesterday! Watched the fedex driver approach the house today I even tried to wave him down and just blew right past. He came back around so I attempted to flag again and nothing. This has to be the worst facility to get packages from. We were also tracking it through fedex which is how we knew when the truck was approaching. It’s ridiculous
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October 2024 by Gabriel “Gabe” Lancaster
They suck plain and simple
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August 2024 by Dan Davieau
Will try to gaslight you that the delivery failure was your fault "failed attempt - customer not available or business closed". I'm not a business and it's not signature required. This happened multiple times. They are also rough with the packages. Every delivery from UPS and USPS comes on the day promised. They need to fire everyone in the management chain and find some UPS management willing to jump ship.
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August 2024 by Candice Ickes
Didn’t receive my package on the date I was supposed to receive it tried to call and couldn’t even get past the stupid robot even when I tried to speak with someone it wouldn’t even send me to the store phone. This is ridiculous why notify me that it was being delivered and not deliver the package? I have not even received a late delivery notice at all either
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August 2024 by Mandy Butler
Watched the tracking showing no movement for several days. Even 3 days after the projected delivery date.
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August 2024 by Ronald Carson
Claim they tried to deliver my package but were unable to since I wasn't home. Lies! Not only was I home, but my wife was also home, and we have a doorbell cam that catches everything as well as a driveway camera. Guess what? No FedEx delivery imagine that.
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April 2024 by Corey
All I know FedEx better find my package or get ready for a lawsuit!!!
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April 2024 by Ryan Keckler
I cannot tell you how many times I’ve had a package scheduled to be delivered and it doesn’t shows up and then get an email saying they tried to deliver it, when I’ve been here all day and I have a ring doorbell. This place is awful
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April 2024 by Symantha Parker
this place will call you (kathy) and say they’ve made 3 attempts to drop your package when they never came by at all (people have ring cameras ya know). they said they would need my tracking number to pick it up and gave it to me, so i researched for myself. they never even drove it out. there was also no paper left at my door, the phone call was the only notification i received. when i arrived, i asked them if they are to drop at a notice at the door and they said yes. thanks for wasting my time and gas! not sure if they’re just short staffed or what but thought it was ridiculous to lie like that.
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April 2024 by Theodore Keefer
People need how to speak English.. FedEx ground was suppose to be here at 5 pm to pick up parts and they never showed up... I had to take off work early to be here to give them the part and they never showed!!!
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April 2024 by Brandon Ashmen
This is now the 2nd time I had placed an order an Fed Ex could not fulfill their end of the Deal. Once was with Tire Rack, and now one is with Walmart. I had ordered two tires from Walmart. Both came from Texas. One tire arrived yesterday as expected. Now I was told this other tire was going to be delivered today on 4/10. Now I was just informed 4/11 it will be arriving. On 4/10 the label was messed up apparently. Now on 4/10 it was sent to a different Fed Ex location. When is Fed Ex going to get this right? I see why USPS stopped using them and now switched over to UPS.
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April 2024 by James Dillow
Waiting on a package for a week. Got text messages say they tried to deliver but that was an out right lie. FedEx is incompetent as a whole but the Hagerstown place takes incompetence to a whole new level.
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April 2024 by Susana Rubio
I ORDER APPLE WATCH ITS SUPPOSED TO ARRIVE AT HOME ON 03/4 BUT I NEVER GOT IT I CALL THEM THEY SAY TO WAIT 3 MORE DAYS BUT AND THE END I NEVER RECEIVED MY PACKAGE AND TODAY DATE ITS 19TH IDK WHO RUNS THIS STORE BUT HE NEED TO GO ITS NOT THE DRIVERS FAULT IS THE PEOPLE WHO RUN THIS STORE