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April 2024 by Sue Whittaker
Rates always going up for no reason and never returning phone calls. Will be looking for different insurance. Found out home owners insurance went up 1075 in a year ....stay away from this place
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March 2024 by Hec Jr
Beware, MS. Keller does not return calls, so I Fire her, but apparently she doesn't read emails either.. was sent a letter from new insurance co to cancel policy, STILL had the audacity to raid my bank account. NOT TRUST WORTHY!
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December 2023 by Tina Nash
Emily Keller needs to be stripped of her license to sell insurance. She is a liar in business. She left a building of mine uninsured for months. And, when I discovered it was uninsured She lied to attempt to cover it up. She sent me false documents of policies that were never in place. Do not do business with this individual. She is extremely dishonest. She has zero morals, or integrity.
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November 2023 by Erika Whipp
This branch serviced my policies for many years. Due to relocation I had to change companies. I always had wonderful customer service experiences. Star was always absolutely outstanding to communicate with. I’ll miss the interactions.
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February 2023 by Weaver Treasures
I signed up with Farmers Insurance for my business in 2020. The communication was via email and phone only.I was a new to owning a business and was not explained in detail what my policy included by the agent.After my audit in 2022 I was told that I owed $1900+ for workers compensation premium that I did not pay for myself and the co-owner.I filed a dispute due to the fact that I was not advised by the agent to sign an exclusion form for myself and the co-owner.Farmers denied my dispute and the agent wiped her hands. I filed a complaint with the insurance commissioner of MD. Still waiting on response from them. I reached out to the CEO of Farmers, still waiting for a response from them.This is a he said she said case, however if an agent did not do their duty to help explain the process to a new business owner, shame on them.I will be forced to pursue legal action I supposed, since nobody wants to hold the agent accountable.As a small business owner, and new one at that, it is sad that they are attempting to put my business in collections for something that was never my fault and Soley on the agent Emily Keller.Farmers do better, and I hope you can come up with a solution to have this office/agent cover her own mistake. They should have to pay the audit amount of my premium that should have never been charged as it is a direct result from this office's mistake.
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February 2023 by Nicholas Weaver
I signed up with Farmers Insurance for my business in 2020. The communication was via email and phone only.I was a new to owning a business and was not explained in detail what my policy included by the agent.After my audit in 2022 I was told that I owed $1900+ for workers compensation premium that I did not pay for myself and the co-owner.I filed a dispute due to the fact that I was not advised by the agent to sign an exclusion form for myself and the co-owner.Farmers denied my dispute and the agent wiped her hands. I filed a complaint with the insurance commissioner of MD. Still waiting on response from them. I reached out to the CEO of Farmers, still waiting for a response from them.This is a he said she said case, however if an agent did not do their duty to help explain the process to a new business owner, shame on them.I will be forced to pursue legal action I supposed, since nobody wants to hold the agent accountable.As a small business owner, and new one at that, it is sad that they are attempting to put my business in collections for something that was never my fault and Soley on the agent Emily Keller.Farmers do better, and I hope you can come up with a solution to have this office/agent cover her own mistake. They should have to pay the audit amount of my premium that should have never been charged as it is a direct result from this office's mistake.
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November 2022 by Beamer P.
Emily Keller's Agency has a professional staff that are friendly, supportive, and responsive. Plus the Farmer's 24/7 help line is also always available and easy to navigate.Emily helped select the right coverages for my home, vehicles, and personal property.The whole team takes the time to make certain you feel well taken care of.I recommend anyone looking for new home/auto insurance to reach out and see what Farmers Insurance: Emily Keller Agency can do for you!
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September 2022 by Mason
Will not return messages or phone calls as Mayor of Hagerstown, MD
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July 2022 by Elmer T.
Will not return messages or phone calls as Mayor of Hagerstown, MD
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November 2020 by David Barnhart
Emily and her team are very well versed all things insurance!
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November 2020 by Michael Haupt
Customer service was outstanding!!! Emily and Starr are top notch!!!
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December 2019 by JJ Buzz
Friendly staff! Very helpful
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December 2019 by David Hluchy
Emily and her staff are helpful and professional
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June 2019 by Dave Hluchy
Fair pricing on policies. and excellent customer service.
