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December 2023 by Alyson M
Everything went smoothly my car came back a beauty! Caliber kept me updated during the entire process. Jeremey was very professional and informative regarding the process. Thank y’all!
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November 2023 by Teresa Peek
I cannot say enough about Caliber Collision. From the front door to out the door, their customer service etiquette was amazing. Everything was explained at a level that I could understand, the work was done in a timely manner. I highly recommend Caliber Collision. I am so pleased with the work and the staff. I had a second vehicle repaired due to an accident, Ryan was my advisor and once again, I was blown away. Ryan even waited at the shop after closing hours so that I could have my vehicle when promised.Blessings Teresa
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November 2023 by Shacole Rolle
I Absolutely couldn’t thank these guys enough for putting my car back together for me! They were absolutely so awesome and very nice and professional! They kept their word and Ryan even went as far as driving my car to another state to get it programmed to me so I could have it back on the due date as promised. Not to mention they are honest and straight up as real as it gets! And the hospitality is super dope … these Guys even offer Fresh Popcorn with like 6 different butter seasonings to sprinkle on top and beverages LOL I had a field day !! Love them.
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November 2023 by Lesa Davis
I hit a deer and it damaged my Ford Explorer. I called Caliber Collision under recommendation from my insurance company. I worked directly with Ryan throughout the entire process. He completed and filed the estimate quickly, handled all of the communication with the insurance company, kept me updated on progress, and even handled the return of my rental car. All repairs were completed at a reasonable cost, on schedule and the car looks great. It was even cleaned before I picked it up. I couldn’t be more pleased with the entire experience.Services: Painting
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November 2023 by Ashley Dilley
I highly recommend Ryan Davis and his team for any car related job at caliber collision. He was excellent in every aspect, from his professional communication to his attention to detail every step of the way. You won’t be disappointed if you choose him for your car needs.
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November 2023 by Ashley Hurley
Jeremy at Caliber Collision was a pleasure to work with! He called me throughout the process to discuss how my car was doing and answered any questions I had. When I picked my car up I almost didn’t recognize it for a second because it looked brand new! On the inside & out! These guys really take care of you! Highly recommend ⭐️⭐️⭐️⭐️⭐️
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September 2023 by Teeshia Walker
My car was damaged in the rear. The work done was like it was never damaged. They are great with customer service and don't miss a beat with communication on updates about your car. I will be back and recommend Caliber to all.
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September 2023 by Leslie Gibson
The personal are great. The work, not so much. Over spray all over the truck. It was taken back to be repaired. The “detail” after the body work was horrible. The truck inside was full of dust. The truck wasn’t washed.Service: Body & Trim
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September 2023 by Kelly Shank
They left the fitment from the hood to the bumper messed up and crooked. Did not align the headlights and the grill was loose when picking it up. Poor communication, ended up waiting 2 weeks after our original estimate to then get a car that wasn’t even in original factory standards. Kinda messed up if you ask me.
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August 2023 by Maggie Cowan
There is nothing more alarming and stressful than witnessing a drunk neighbor try and “park” his car in front of mine while hitting and dragging my Kia Soul’s front driver’s side quarter panel for filth. I wasn’t looking forward to dealing with his insurance company and possibly a repair shop that wasn’t going to come through with a sound solution. I couldn’t have been more wrong.Enter in Caliber Collision in Hagerstown.I was contacted by Ashley, who expertly and efficiently, set up my repair appointment and navigated me through the entire process with confidence and care. She introduced me to Ryan, who listened to my concerns and reassured me of the work to be completed. Along the way, there were several other employees who offered water, snacks, and cheerful greetings. Ashley coordinated pickups and drop offs to the car rental. The work on my Kia was completed in such a timely manner and was absolutely pain-free! Ryan and his team also assessed a minor problem aside from the repair work that saved me future stress for a long road trip ahead once I picked up my car. I have nothing but accolades for the entire Caliber Collision team. The process moves forward like an extremely well-oiled machine, customer service is stellar and the repair work is pristine! One of the most efficient and friendly staffs in car repair. Hands down.Trust when I say that you are in expert hands with Caliber Collision. Thank you Caliber Collision!! 5 stars!!
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August 2023 by Kiersten Shilling
I was very pleased with how I was treated by the employees here at Caliber Collision. They made me feel welcomed as soon as I walked in and got straight to business. The gentleman walked through the process with me of what is going to happen with my car and gave me updates. They were pretty quick fixing the damages but did such an amazing job! I can’t even tell it was in an accident. When I picked my car up, the front desk lady gave me all the information about my vehicle paperwork and two gentleman walked around my car with me explaining everything they did which was very nice. I highly recommend Caliber Collision in Hagerstown. I have not one bad thing to say about my experience with them.Services: Painting
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August 2023 by Ana De Paz Paredes
Fixed my car brand new after it was hit.The staff is very nice and amazing! I recommend this shop to anyone!Services: Painting
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July 2023 by aracelis d
Awesome group of people ?. Helped me get my car fixed. The lady at the front desk is absolutely amazing. I believe her name is Amanda/Ashley. I feel bad for not remembering but I know she's awesome and her name starts with an A.Very friendly and patient with me. Randy was awesome too. Kept me informed about the progress of my repairs. Highly recommend Caliber Collison.
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July 2023 by Lorraine O
Had to bring our vehicle here twice for body damage done by others to our minivan. The staff couldn't be nicer. The gentleman who took charge of our vehicle each time, went over it, gave us an estimated time frame and a print out of all the info told to us. We were kept up to date on the progress and called when additional damage was found and they had already notified the other person's insurance company and told us it was covered. Both times our vehicle was repaired beautifully. I highly recommend this company!
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July 2023 by David Bailey
The work and the customer service were fantastic. The ability to track progress online was helpful and the detailing was great. Ryan really took care of my care and me. Thanks!
