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August 2024 by heather jones
This guy didn’t even LOOK at my car before recommending a service, and then told my husband, “sometimes it’s just better to live with the knocking.” What a joke.
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June 2024 by George Hook
Going through insurance, my vehicle was serviced at Caliber Collision. Caliber Collision subs out their alignment and balancing to Byrd Tire & Alignment. I had an issue with my vehicle and Caliber Collision told me to go to Byrd and have the work performed and they would bill my insurance. When i arrived, I told Danny Shirley, who was the customer service representative at the front desk the reason why i was there and that Ryan from Caliber Collision should have called and notified him. Danny stated that he did not receive a call. He then called Caliber Collision to get a reference number for billing purposes. While on hold, Danny started speaking to me bad mouthing and mocking Ryan regarding his intelligence. I found that quite unprofessional and rude to be talking bad about anyone to a customer. Let alone someone that Byrd Tire & Alignment works closely with and receives a ton of business from.
The work performed on my vehicle was fantastic. However, after the work was completed, Danny Shirley refused to give me a copy of my receipt for my records. As Mr. Shirley was holding the receipt for repairs in his hand, he told me if I wanted a copy of the receipt, I need to contact Caliber Collision (yes, you read that correctly). I reminded him that they are a third party vendor conducting repairs on my vehicle, which they are billing Caliber Collision that will ultimately be billed to my insurance and I wanted a copy of the repairs that were completed and the cost of the work performed and a CYA for my records. Danny Shirley outright REFUSED to provide me with a copy of the repairs that were performed on MY vehicle. Ultimately Mr. Shirley complained, and huff and puffed as I took a photo of the receipt.
From my experience, the only establishments/businesses that refuse to provide written documentation of work performed are typically doing something under the table, shady or inflating the price and don't want a paper trail.
Overall, I am quite happy with the work performed on my vehicle by the service technician, but having a moron at the front desk refusing to provide basic receipts for work performed makes the business as a whole look unprofessional.
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June 2024 by Anthony Triano
Very professional. Great prices. Very satisfied!
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April 2024 by Russell Shaffer
Fixed a tire that the dealer around the corner said would take a week to get.
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March 2024 by Nelva Grossnickle
Byrd Tire and Alignment is the go-to destination for all your tire and alignment needs. With exceptional service and a friendly atmosphere, you can trust that your car is in good hands at Byrd Tire and Alignment. Their team of experienced technicians are dedicated to providing top-notch service to each and every customer. From the moment you walk through the door, you are greeted with a warm and welcoming smile, making you feel like part of the family. The staff at Byrd Tire and Alignment understand the importance of prompt service and strive to get you back on the road as quickly as possible. Whether you need new tires, a wheel alignment, or any other automotive service, you can count on Byrd Tire and Alignment to deliver efficient and reliable results. They also take the time to explain the work being done and answer any questions you may have, ensuring that you are fully informed and satisfied with the service. Customer satisfaction is their top priority, and it shows in the quality of their work and the relationships they build with their clients. From routine maintenance to unexpected repairs, Byrd Tire and Alignment is the place to go for exceptional service and a friendly atmosphere.
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January 2024 by Gabrielle Woiccak
Great service! They were very quick and kind when I brought in a leaking tire on my car. They were very informative and answered all my questions. Would definitely recommend to anyone!
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December 2023 by Benjamin Davids
Byrd Tire is the place to go for quality service. They do great automotive work and treat their customers fairly and generously! I highly recommend them.
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December 2023 by Katherine Davis
Came with a small emergency and two gentlemen got me up and running again so I could drive back to Baltimore for more extensive repairs. Amazing customer service.
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November 2023 by Phil Draper
Great, friendly staff. Very accommodating - I stopped in and they were able to quickly identify and fix the problem.
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November 2023 by R R
I saw i had, what looked like, a nail in my tire right before work. I was referred to Byrd Tire by another tire place. They took me right in. Came out and told me to "play the lottery" it was very small and no leaks. They inflated all my tires and sent me on my way. The tech was very professional. ?
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November 2023 by Rudy Sturgill
Great place great people! They work with u, explain the best deals. I thank u RGS
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October 2023 by suzanne ridenour
The gut didn't even want to check the air in my tires for me while I'm standing there on oxygen... he walked around the car and said everything looked fine... which it wasn't because when I went to Rentals Unlimited, they checked them and 3 needed a substantial amount of air put in.
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September 2023 by Todd Hensley
Recommend. No surprises. Ordered 4 new tires, they checked the alignment, gave me a before and after snapshot of the settings and sent me on my way. They are one of the few tire stores in the area that have the proper equipment (calibrated daily) to properly balance run flats.
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September 2023 by Steven Small
I've been here many-many times. Dwayne the owner has always been great. I've always walked feeling as though I didn't overpay
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September 2023 by Patrick Bass
Trash just like the employees
