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“I’ve been with Woodforest for almost 2 years! They’ve been nothing but great and kind to me since I started banking with them. I love Sarah, Alyssa, and Corrine like they’re my own family! Definitely recommend :)”
“Professional, gracious, and attentive. This was my first experience with Financial Managers. My business got done, my questions answered informedly.I commend Ms May and her staff.”
9AM - 6PM
580 Northern Ave Ste F, Hagerstown
Banks
“I’ve had accounts with BDFCU since I was a child and left for awhile but then re-opened accounts about 4-5 years ago & I was shocked to see such bad reviews. I understand they definitely aren’t as up to speed as a lot of larger credit unions or banks but I’ve rarely had a bad experience. I can almost always get through to the local branch (although when I don’t, I do feel the call center is almost a waste of time) but I’ve always reached someone when I’ve needed them & I never have an issue with holds or anything like that which I LOVE! I use the secure messaging feature a lot on their app & I get a response within hours & I’ve recently had some issues with refunds that I had to dispute & I was pleasantly surprised at how easy the process was. I do normally go to the main branch so I don’t have a lot of experience or feedback related to the other branches & I have also had a situation with charges causing my card to get blocked but thankfully it wasn’t something I use frequently. There’s always room for growth & improvements but I have no complaints!”
“Michael Struntz is an asset for this branch! He set my business account up and did something no other banker has ever done. He actually asked me questions out of genuine curiosity about my business and what I do, and provided me with solutions for several of my issues. 10/10!”
9AM - 5PM
12916 Conamar Dr, Hagerstown
Banks
“Great customer experience today at Conamar Drive Branch! Special thanks to John Kimmel, Derek, & Ginger! I needed to restructure some accounts and all were super helpful. Thanks PNC”
“This Valley Mall branch consistently has the best managers & customer service being a long time account holder. On Saturday, needing to come into a lobby for service, we found out that appointments are required for Saturdays. We were at PA Ave branch because it was closest location at that time. This manager provided a polar opposite experience from the Valley Mall branch. And watched me struggle with my dad for 5 minutes & showed 0 empathy about his wasted trip & difficulties in & out of the car. This was at 10:30am. She had 2 employees present, no customers & 1 appointment there & rudely turned us away. It's not always what you say, & I did understand, it's HOW you say it. Went to Valley Mall branch just to try our luck. My 94yo father is in a wheelchair & difficult to get in & out of the vehicle. I walked in & told MS. KELLY STINE, who was alone & it was now 11:45am, I didn't have an apt but my 94yo father was in the car & could she help us. She advised typically an apt is required but she would be happy to help us. When I came back to the bank she personally opened the door for us & ushered us back to her office immediately. She worked quickly, efficiently & most importantly with empathy for my father's condition & age - she was attentive, friendly & patient with him. Upon thanking her, she modestly said that M&T's goal is to provide the best customer care & satisfaction. Ms. STINE exemplifies the kind of gracious representation a bank - who handles people's personal finances - should provide to the public. THANK YOU MS. STINE for your kind & efficient assistance & resolution.
This rating is for Valley Mall branch exclusively.”
“Staff was very friendly, The lady who opened my account took the time to offer me all the products and services. She was very professional and made me feel valued. Android app is pretty good, I got my account squared away fairly quickly including, paperless, Zelle and app setup. I do everything online so probably can't relate to all of the negative reviews for this location.”
“Very kind, professional staff! I've been banking here for almost 2 years and have always handle the 1 or 2 issues I had concerned with. Your privacy is very important to them as well as for you! Will always do my banking here!”
9AM - 6PM
1700 Dual Hwy, Hagerstown
Banks
“Great customer experience and service with Diana. She took the time and care to help me with my issue. Glad to see this branch is still in person and fully staffed. Thx”
“I've had nothing but good experiences at this bank. All the tellers are extremely nice and Deborah has helped me with numerous personal and business accounts. This Fulton bank and the one on westside/franklin are the only two I go to. They both have very kind woman that work there and are always very helpful. I've been with fulton bank since it was columbia bank and I've never had a problem. Overall, great bank and great people that work there.”
9AM - 5PM
930 Dual Hwy, Hagerstown
Banks
“Any time I need to go to the bank, I hope that I'm nearby this location. Sean always make me feel welcome no matter how busy they are. His genuine and pleasant personality makes me enjoy stopping in. Brittany is also helpful and kind. I often feel like a burden to some tellers but even in situations where they can't help me, I always feel respected and valued as a customer here.”
“A great bank. The staff are pleasant & capable. They have all the services you need without charging you an arm & a leg for storing your money. Interest rates on savings are higher than other places”
“I walked in to ask questions about how to refinance my car with them. The lady at reception was apprehensive about me walking in to obtain info, as she said someone was in front of me. I was willing to wait. I was able to receive the info I needed, quickly.”
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“The organization that I work for has been a customer of this branch since 2016. It is nice to make weekly deposits and be greeted with friendly and professional service every week. Knowing that when you walk in the door you will get a warm and friendly greeting from Peggy, Brooke or Maggie which is then followed with exceptional service. Whether you go in person or contact them by phone you always have the peace of mind that your questions will be answered and your banking needs taken care of.”