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November 2023 by Lisa Arrington
Absolutely the WORST CUSTOMER SERVICE. NO COMMUNICATION. 1 LIE after another they purposely MILK ALL THEY CAN FRON INSURANCE COMPANIES. They will keep your car and drag process on and on and when you pick up FINALLY work will still be unfinished . NO ATTENTION TO DETAIL. Came 2separate times to pick up bcos work was not complete to satisfaction after they kept my car for front and rear bumper and headlight work 54days. They will consult with your finance company not your insurance company (Messy) if you’re behind to repo your vehicle. AVOID AT ALL COSTS. Very VERY UNPROFESSIONAL Staff in the front endServices: Painting
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November 2023 by janeen norris
Customer service is horrible. They lie when they do community with you. 1week turned into 4weeks.I received my car with check engine light. A issues the car did not have. Don't take your car/Mercedes to these ppl.
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September 2023 by Michael
Their work on the van that I had in the shop was awesome. It looked better than when I brought it in (they cleaned up some trim & touched up a few areas for a good price)4 versus 5 since I kept being told that it would be ready only to be that it wojod take longer. When insurance is fully covering everything, this isn't a big deal. However, if you are paying out of pocket including for a rental, this is not ideal
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September 2023 by Missy ghee
DON'T DO IT!!! MY CAR HAD MINOR DAMAGE AND IT TOOK THEM 6 WEEKS TO FIX. WHAT WAS INITIALLY TOLD TO THE INSURANCE COMPANY 2 WEEKS TOPS! THE INSURANCE COMPANY CALLED BECAUSE I WAS CALLING 3 TIMES A WEEK TO CHECK ON THE PROGRESS, AND IT WAS ONE LIE AFTER ANOTHER. I BELIEVE THEY MILK THE INSURANCE COMPANIES AND GET AS MUCH AS THEY CAN! RUN, GO SOMEWHERE ELSE!!!!
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September 2023 by Tierra Taylor
They did an amazing job!!! And they even detailed my car when they released it to me. Wondering friendly staff
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August 2023 by Dwayne Avery
Poor service I only need to get my passenger side door and mirror change and they change my back bumper and said it would take 3 days to change my car door and paint and it's been nearly 2 weeks I will never use they're service ever again.
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August 2023 by Kim Adams
On June 2nd, my car was hit my another vehicle causing very minor damage. I selected Lord's Collision Experts from the recommended list sent to me by my insurance company Allstate. I scheduled an appointment to bring my car in to get an estimate on June 6th. On the 6th, Missy looked at the car said that it shouldn't take no more than week, since it was a minor damage. I brought my car in on the scheduled day of June 19th to leave with them for the repair work. After coming back in town, I called them on June 28th to whether my car was ready. I was told no car was still being worked on, and it would be ready the following week of July 3rd. So, I called on July 7th, I was told it was being painted and would take 2-days and should be ready the week of July 10th. I called July 13th I was told to call back, and when I called 14th I was told the car still wasn't ready. Same thing on July 18th. In the meantime, my 30-day car rental was coming to an end on July 18th, and wasn't sure whether I would have my car back.On July 19th, the 30th day of my car with Lord's, I had to send my insurance company an email letting them know I was not happy with the service I was getting and requested them as my insurance agent to reach out to Lord's letting them know I would be stopping by to pickup my car. Finally, I was able to pickup my car on July 19th.Let me say the repair work to the right-side passenger lower part of the car is fine. My issue was the lack of communication and misleading to believe repair work would only take a week. Having review the report of claim, the repair work was actually started on July 4th. I never got a phone call from them. I did all the calling. So this is why it took so long. My recommendation is Lord's Collision Experts need to do better communicating and letting people know when they will actually start and complete the work, not misleading.
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July 2023 by Robert Gross
I really appreciate when people are straight forward. They told me all the details of what I needed. And how long it would take. And they were spot on.
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July 2023 by Judith Scott
I have used them for sooo many things and I cant take my care anywhere else. The employees are very very professional and they help you as much as they can.
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April 2023 by J P
Put car in shop for bumper, hood and 1 head lamp to be fixed through insurance. They lied and said all these other issues were found to no avail. They took my check from insurance company that we gave them to start job in January and apparently went behind my back and ask for more money to do the job and wiped my car out by value and created a total loss because of price galvaging trying to get over. Now , they won't give my money back and my car has been taken away from me and I'm disabled with artificial limbs. Its been 3 months and we have been told several excuses why why she refuse to pay back the money given and I'm now without a car. $1413.00 I've been fighting for months. At this point, we are getting a lawyer involved and have to take legal actions. THIS PLACE IS TERRIBLE AND WILL TAKE YOUR MONEY AND DONT HAVE PROFFESSIONAL HELP. I will never refer anyone to this spot for help. BE CAREFUL!!!
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March 2023 by Anthony Brown
The work took way too long, and the shop communicated very poorly with the progress. And I had to pick my car up pending a parts replacement due to parts delay. Upon inspection of my car the air vent behind the bumper was poorly aligned and there was a long scratch along my passenger side that wasn't there when i dropped it off. So i picked my car up with a non-functioning part, misaligned, bumper air vent, and a brand new scratch along the side that WASN'T being worked on.Services: Electrical
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March 2023 by Ariette Bolden
This is the second time I e used Lords. Always superio service. The ladies in the front are very help. I appreciate the help.
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February 2023 by Kimber Lee
Nice job Lord’s being new to the area I was clueless about who was going to do a good job with my car. You all nailed it. Though I don’t want to come back for trim repair, if I need to, I will call you first.Service: Body & Trim
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October 2022 by Christopher Newmuis
I had minor collision damage to my left front drivers side bumper,it took 30- days from the time I dropped my car off,every time I checked with them,they kept telling me," today your car will be ready." This went on for an additional week. When I got irrate about it, I asked to see my car,the mechanic had my front still dismantled, 27 days after I dropped my car off,when I finally retrieved my car, the under protection under the left,front wheel hull is missing, and my cars alignment is completely off sitting higher on one side than the other, I don't even want them to fix their damage, I'm taking my car to the Mercedes Benz shop, it might be more,but at least it'll be fixed right. They have no regard for you as a customer once they have your car in their possession, they tell you anything, they won't inform you of any updates, time frame,etc. You either have to call them,or go to their shop, and the attitude of their personel,is " you'll get your car when we feel like it."Service: Body & Trim
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July 2022 by Nakia Joyner
Even though I wasn’t kept informed every step of the way, I am very pleased with the work that was done on my car. Good customer service.Services: Body & Trim
