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December 2023 by Mykhailo S. Ivanov
I had a great experience with them. Eduardo, senior banker, was very professional. The staff was welcoming and caring.
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December 2023 by warda suleiman
Customer service unresponsive and not helpful
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December 2023 by Christopher Brown
Over 30 minutes to make a small withdrawal. Way understaffed. Some people left because the wait was so long.
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November 2023 by Brian B
Debit card printing machine not working today. Please fix it and I’ll change my rating.
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November 2023 by D.M.V Life
Bad customer service... I'll rather just go to the ATM machine and deal with the machine.... Won't be coming back here unless the ATM is working ?
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November 2023 by M S
The one machine at the ATM is out of service. Ghetto
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July 2023 by Jennifer T Robinson
The reasons for this is because the giant food store, we as customers would go in and get money from the teller without using the machines , now I am told that the branches will no longer be able in stores anymore, so we the customers have to go to the main branch and thats gonna be a long line especially on the first of the month!??
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May 2023 by Monica Melendez
You should update your services! For one you don't have two ATMs, you only have ONE. And, second, your ONE ATM does not take cash/checks deposits. I went this morning and what a waste of time and gas!!!
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January 2023 by Laverne Middleton
Customer service today was horrible at the drive thru. One teller said one thing just send form, DL after I informed her I did not know my accounts number or have the ATM card requested was sent. The second teller sent it back tells me to write my ssn on the back on the form. SSN written on the back then sent to the teller. Then she sent it back again write the signature the same as your DL. When you knew the signature was not up to your standards why you did not say that when you requested my ssn on the back on the withdrawal slip. Then smile as if the disrespect and back & forward was funny
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February 2022 by Jannatul Ferdous
The manager and all associates are very friendly. Got out of the bank in less than 15 minutes. Branch manager Paul was very helpful and professional.
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September 2020 by Lenore
The customer service at this branch is outstanding. One of the tellers, Monique, was extremely knowledgeable, courteous, and polite and helped me with all of my banking needs. She is truly an asset to this branch and if all tellers were as she is banking would be a sheer joy. Thank you PNC for having employees such as this
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May 2020 by Margarita Freeman
Manager is very helpful, sorry didn't get back to you, to thank you for a great suggestion and info.
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July 2019 by Avnie Vaughan
Came to PNC to get my identity verified so that I can access my bonds and the service associate Vandana Gosain refused to look at the document the treasury department sent over for them to verify me. She was very dismissive and rude (raising her voice), terrible customer service and told me to go get verified at UPS when the document clearly stated it had to be verified by MY financial institution, which is PNC. I don't know if she can't read or what but because of her rude and dismissive behavior, I went to several other banks and they all told me it had to be done thru MY bank and they didn't understand why she wouldn't just sign the document. Luckily there is a PNC branch inside of the Giant in beltway plaza, they sent me to Rockville and I was able to get it done. It's funny because Mrs. Vandana Gosain was very polite a few weeks ago when i opened an account with PNC but today very disrespectful.
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June 2019 by Avniel V.
Came to PNC to get my identity verified so that I can access my bonds and the service associate Vandana Gosain refused to look at the document the treasury department sent over for them to verify me. She was very dismissive and rude (raising her voice), terrible customer service and told me to go get verified at UPS when the document clearly stated it had to be verified by MY financial institution, which is PNC. I don't know if she can't read or what but because of her rude and dismissive behavior, I went to several other banks and they all told me it had to be done thru MY bank and they didn't understand why she wouldn't just sign the document. Luckily there is a PNC branch inside of the Giant in beltway plaza, they sent me to Rockville and I was able to get it done. It's funny because Mrs. Vandana Gosain was very polite a few weeks ago when i opened an account with PNC but today very disrespectful.
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October 2017 by Karlton Chesson - WPM1D
Great branch!!! I have my biz account and personal there. Moved from a competitor due to high fees and low customer service. No issues so far.
