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November 2023 by Jessica Idiabeta
The sales representative has a very good knowledge of the products. I went in there to do window shopping but I came out spending some money and purchasing some very good products. I thank God I went in there.
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November 2023 by Allison Houser
Joan was very helpful and took her time to get me the right mattress that really fit my needs despite being very busy. Would definitely recommend this location of Mattress Firm and the sales associate, Joan!
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October 2023 by Paula Taylor
Visited Mattress Firm to purchase a new mattress and my daughter and I met the most professional, knowledgeable and genuine sales person by the name of Joan! She was patient with me as I think I tried almost all the mattress in the store. Joan, helped me decide which mattress was best for me with the warmest personality and kindness ever! I am truly happy we met her and I would recommend anyone to visit the Greenbelt store and ask for Joan!The delivery guys (all four of them)were just as professional and very kind and respectful of property. The first delivery guys were professional as well as the second delivery guy who can out the next day. Kudos to Mattress Firm for hiring such amazing people. I give them all 10 stars!⭐️
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October 2023 by Anthony Taylor
Joan is the best. She provided wonderful customer service and helped me with all the resources for a better nights sleep. Also, the team at the Odenton mattress firm warehouse were able to swiftly fulfill my pick-up order.
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October 2023 by Antonio Bethea
Mattress Firm is a good business and the sales associate is very professional. However, she is the only associate in the store during the day and can be easily overwhelmed with the volume of customers and being able to assist everyone in a timely manner.
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September 2023 by Tameika Soumah
We purchased a new mattress from Joan and all I can say is she knows her stuff. From the moment we entered the showroom she was attentive, detailed oriented and her customer service was flawless. I would recommend anyone looking for a new mattress to go ask for Joan!
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September 2023 by Huwei Dong
The seller seemed unprofessional and rude when I inquired about buying a mattress. Initially, she quoted a price of $310, and I politely asked if it could be lowered to $280. Unfortunately, this request seemed to upset her, and she responded with sarcasm, saying, 'Are you serious or just kidding? Do you understand what the lowest price means?' She also cautioned me about my language. This encounter was quite unpleasant and has dampened my mood today.
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August 2023 by Tiffney Brown
Joan was great! She knew her product, never applied pressure and had great customer service. The process was very smooth and stress free. We definitely would recommend Mattress Firm and especially Joan!!!
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August 2023 by obi njoku
Great experience, the Mattress Firm expert that assisted my mother and I was Ini. Her patience and knowledge allowed us to pick the mattress perfect for our needs.
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July 2023 by Lizzie M.
Great customer service and deals. Joan was quite knowledgeable and helped me find the best mattress for my needs!
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July 2023 by Lisa Green
(Greenbelt-Beltway Plaza)I went into Mattress Firm before purchasing online.My purchase was for a guest room so my husband didn't want to spend too much. After trying out 5 different mattresses, I was able to find a good one for our needs.Surprised but I found it in the Value Zone of the store.Mr. James was informative about each selection and patient.I must say with his extended help and Joan's kindness, I was able to walk away with quality/endurance.In person purchase,best choice!
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July 2023 by Antoine H.
Kudos to this location! Ini was an absolute joy to work with. She's punctual, pleasant, displays genuine concern for her customers and as a bonus, she even has a readiness to shower you with inspiration. Ini truly epitomizes customer service...thank you!!!
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June 2023 by Deborah
I had a great experience at this Mattress Firm. Joan was very sweet and attentive to us. She was knowledgeable and patient as well; ended up making a purchase I believe I will be satisfied with.
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June 2023 by Raisa M
I had a wonderful experience while visiting Maryland. Joan was extremely knowledgeable and professional. She helped me select the best bed to meet my needs
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June 2023 by Raisa Mullings
I had a wonderful experience while visiting Maryland. Joan was extremely knowledgeable and professional. She helped me select the best bed to meet my needs
