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January 2024 by Sofia Orozco
Terrible experience, l new born child has been wating to have an appointment tomorrow 10/11/24 and they just cancelled me just because they don’t take that insurance, l understand that but why call me in the last minute, also they did not have my son name right.I won’t recommend this clinic at all.
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January 2024 by Jewell Samuel
Today we had an appointment ON THE BOOKS for almost a year that was NOT rescheduled OR cancelled yet after leaving my place of employment and picking up my kids early for school, my children were not seen because the office staff had some sort of mis communication AMONGST THEMSELVES and never contacted me to say we did not have an appointment today with a physician or nurse who was actually IN the office today. The system emailed us confirming our appointment, the text messages on today required for us to check IN FOR our appointment only to be told with my three children in the lobby, Dr. Tucker Powell could not see us and neither could the nurse for their scheduled physicals and appointments. I received a call on 12/29 that the Dr. who we were scheduled with was out on medical leave and that we were going to be seen by a nurse. I stated I would rather be seen by Dr.Tucker Powell. The office staff member said she would message Dr. Tucker Powell and ask if she could accommodate us and she would call me on January 2nd. We have not received any communication from this office since. Nobody communicated with me in any form or fashion that we were not going to be seen today. In fact, we got both emails and text messages confirming our appointments and requiring us to check in for our appointment on today!! I called on the 2nd and 3rd and was on hold with the office for hours each time until I had to go on with my day. This is a regular occurrence with. this office. They hired an answering service in the last 6 months and it is STILL impossible to speak with someone in the actual office on the phone. And please don't ever have to see or talk with with your pediatrician if your child is sick or experiencing a life event. You will be told to go to urgent care and this is PRE-COVID.Today, we come in for our appointment to be told by the office staff and Dr. Tucker Powell she could not see us and she was unwilling to fit them in. This was of no fault of mine. I did nothing wrong. Rather, it is the complete incompetence of the office staff and office manager. Complete lack or care and utter disregard for peoples time and the fact that their physicals are now due! Besides having to wait almost two hours to be seen by the Dr. once we arrive for our appointment every single appointment for years, today Dr. Tucker Powell saw me and my family in the lobby and she did not have the common courtesy, decency or any duty of care to my daughters to address us as a family and apologize for her staff's inability to communicate effectively with parents and her unwillingness to do so and disrespect of my and their time is the reason we will never return. We had an appointment scheduled for today that was not cancelled or rescheduled. That is on her staff not me. I stayed at this office LONG past when I knew it was time to leave.This isn't the first instance of this, but today was the most egregious. I wanted my daughters to see themselves in Dr. Tucker Powell and the other physicians in the office, but today showed me what I hope my daughters never become. So ornery and comfortable in your practice, that you have no empathy or care for a family who has supported your business for over ten years. It's one thing to not be willing to see them when the situation is no fault of mine or theirs. But to refuse to even address us and go on with her day as if we were of no consequence to her was completely abhorrent.
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September 2023 by Hilary Tone Forslund
We’ve been with CNPA Greenbelt since 2021 when our first child was born and we are very happy patients. Dr. Danita Tucker-Powell is an excellent pediatrician, and we’ve also been satisfied with the other providers we’ve seen for sick visits. It hasn’t all been rosy as there have been a number of transitions in just the last 2 years but in my opinion, they have been MAJOR improvements:- CNPA now has a call center to handle basic requests like appt scheduling, rescheduling, and cancellations. I used to have to wait on the phone for up to an hour just to talk to the front office staff about rescheduling and now I’m only on the phone for a few mins.- If I do need to talk to the Greenbelt office, the call center can transfer me through and they will usually pick up very quickly.- The new patient portal is vastly superior to the old one. We rely on that portal for refills, non-urgent questions, access to all our records, and form completion for daycare. It’s been SO helpful and the response time is very reasonable.I do wish that it was easier to get sick visits and that wait times for those visits were consistently shorter. Sometimes it’s quick and easy, sometimes it’s not. But I also know that staffing is what it is and kids get sick a lot, so when we can’t go to CNPA for sick visits, we usually go to PM Pediatrics just down the block.Overall, we highly recommend this practice because of the great care our children have received and because of the changes they’ve implemented in response to patients’ needs.
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June 2023 by Shawn Francis
I recently had a disappointing experience with Children's National Pediatricians & Associates in Greenbelt. All i want is a make an annual physical appointment. I found the staff to be very unprofessional and unwilling to accommodate any situation or listen to what I had to say. It seemed like most of the employees had an attitude of "why are you bothering me?"Unfortunately, even though I pay for a PPO insurance plan, I felt like I was stuck with one doctor's office (children National ). I can't find another one.I apologize for not remembering name of the the one person at front who is helpful, but she was the only bright spot in an otherwise frustrating experience. It's a shame that such a healthcare system fails to deliver on its promises.The main issue seemed to lie with the front desk staff. Their lack of professionalism and dismissive attitude made the whole experience unpleasant. It's important for a healthcare provider to have a supportive and empathetic front desk team, and that was sorely lacking here.Overall, my experience with Children's National Pediatricians & Associates Greenbelt was awful. I hope they take steps to improve their customer service and create a more welcoming and caring environment for their patients.
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May 2023 by Maria Alejandra Taboada Cortina
I really like Dr. Nadia in this practice, but it is frustrating that when my kids are sick is impossible to have a sick appointment in this office, and I have to take them to urgent care. Their response: "Call back tomorrow and see if I have any appointment there." If I am calling, why can I not schedule an appointment for the day after? What is the point that my children's pediatrician only is able to see them only when they are healthy in the yearly check-up appointment? Very disappointment. Really bad service.
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April 2023 by NaTaja Taylor
Myself & three sisters were ALL patients here. Now all of our children are patients. I can’t imagine going to a different office.Always professional, always thorough, & I’m never felt anything be comfortable. Not to mention Dr.Hubbard (now retired), helped me conquer my fear of taking shots. I feel like I’m with family every visit. Something to truly appreciate in this day & era.
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April 2023 by Dioselin Santos
i wish i could have a good review but honestly this is unacceptable i missed my daughter first month vaccines because i wasn’t aware she had an appointment i never received a confirmation call or even a call to reschedule if i missed the appointment i waited over a month but that’s because i brought in my other child to be seen for his physical but now i have to reschedule his appointment so my daughter can get her vaccines. Also, front desk staff could do better in communicating with you updating you about an appointment. But overall the doctors are great
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March 2023 by Justified Day
I had the worst experience in my life at CNPA 3/15/2023 let’s start by the front desk receptionist tell me to go buy a box of mask, because the Dr office did not have any mask (really no mask). I’m on time for my appointment just to wait in the exam room for a 1hr. Ask multiple times about the Dr and the staff just sat there like it was normal for the wait time with patient to extremely long. The practice has went down ever since Dr. Hubbard retired and NP Guylene left. Ms Antoinette is amazing she has always been the sweetest person ever. Dr Goodwin omg very careless, I’ve never been treated with such disrespect by a Dr in my life. Please run away from that Dr. Goodwin Dr Tucker-Powell is a great Dr that’s why her panel is full. I will never never ever go back there I’m done. Oh if your late for your appointment you will be charged and have to reschedule, but the Dr is late it’s ok make it make since
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March 2023 by Saint Michael ll
If I could select no stars I would. The doctors are awesome and A1 if you ever get to one. Like previous posts stated, you wait for an hour to get called to the back and then you wait for another hour for the doctor to come in. My appointment was at 11 am and I was out by 1:30 p.m. and had to get my other kids from school at 2:00 pm!!! Even when you call, I hope you have an hour to wait for someone to answer the phone. I've gotten all of my kids records transferred to another office after 14 years of this. It is nothing like how it was when Dr. Hubbard was still there. Once they moved locations and she left the practice, it has been all downhill since then. Thanks for not valuing my time. My 5 kids no longer go here.
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March 2023 by Jusitified Day
I had the worst experience in my life at CNPA 3/15/2023 let’s start by the front desk receptionist tell me to go buy a box of mask, because the Dr office did not have any mask (really no mask). I’m on time for my appointment just to wait in the exam room for a 1hr. Ask multiple times about the Dr and the staff just sat there like it was normal for the wait time with patient to extremely long. The practice has went down ever since Dr. Hubbard retired and NP Guylene left. Ms Antoinette is amazing she has always been the sweetest person ever. Dr Goodwin omg very careless, I’ve never been treated with such disrespect by a Dr in my life. Please run away from that Dr. Goodwin Dr Tucker-Powell is a great Dr that’s why her panel is full. I will never never ever go back there I’m done. Oh if your late for your appointment you will be charged and have to reschedule, but the Dr is late it’s ok make it make since
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March 2023 by Michael McRae Jr
If I could select no stars I would. The doctors are awesome and A1 if you ever get to one. Like previous posts stated, you wait for an hour to get called to the back and then you wait for another hour for the doctor to come in. My appointment was at 11 am and I was out by 1:30 p.m. and had to get my other kids from school at 2:00 pm!!! Even when you call, I hope you have an hour to wait for someone to answer the phone. I've gotten all of my kids records transferred to another office after 14 years of this. It is nothing like how it was when Dr. Hubbard was still there. Once they moved locations and she left the practice, it has been all downhill since then. Thanks for not valuing my time. My 5 kids no longer go here.
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March 2023 by Patrice Lee
My child started going to CP&A Greenbelt years ago. Back when the service was great from the front desk staff to the doctors. NOW THIS DR’S OFFICE HAS GONE DOWN HILL!! TERRIBLE OFFICE HOURS. NEVER NO AVAILABILITY FOR PHYSICALS OR EMERGENCY APPOINTMENTS. CALL WAIT TIMES ARE EXTREMELY RIDICULOUS AT UP TO A HOUR JUST TO SPEAK WITH SOMEONE ONLY FOR THEM TO HALF ASSIST YOU WITH WHAT YOU NEED. AND DON’ T LET ME START ON REQUESTING DOCUMENTS TO BE COMPLETED. TOOK ALMOST A MONTH AND THATS AFTER CALLING SEVERAL TIMES INQUIRING ABOUT THEM BEING COMPLETED. MY CHILD’S DR IS GREAT!! IT’S JUST TOO BAD SHE’S A DR AT THIS OFFICE FULL OF POOR CUSTOMER SERVICE. LOOKING FOR NEW DR’S OFFICE ASAP!!!
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February 2023 by Michelle C.
My appointment was scheduled for 8:30 am. It's 9:03 am and my kids have yet to be seen to get a follow dosage of a shot. Been waiting for the doctor to arrive to order the shot so that it can be administered to my kids. This is absolutely annoying and unprofessional.
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January 2023 by Miyah Grant
I so love Dr. Goodwin…however, the wait time in the office is ridiculous! You can’t get through on the phone without waiting 35-40 minutes with 13 people ahead of you. I don’t want to uproot my kids from Dr. Goodwin but I can no longer deal with this☹️.
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December 2022 by Michael Alvarez
Slow, bad communication and mediocre doctors.If you scheduled an appointment, why are we waiting 1+ hr?Doctors leave the room without follow up instructions or guidance.
