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June 2019 by Semaj B.
This.bank is the worse the staff and managers are rude, super slow and take every chance they get to turn you away and deny you service. I went to go make a cash payment onto my credit bill, and because I had a temporary ID ( just moved to the area) and am Waiting on the real one I could not give them cash to pay my bill! What if my bill was due today? Then I'd be late and be charged a late fee which would be insane because I literally had the money right there! This is the worst branch with the worst service ever! And to make matters worse I called the 1-800 number spoke To a supervisor only to be told " we can't help you we don't have anything to do with what the branches do" unbelievable! TD Bank WOULD NEVERRRRRRRRRR LITERALLY NO ONE GET A CAPITAL ONE ANYTHING I WOULDN'T EVEN TRUST A TISSUE FROM THERE
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December 2018 by Rob C.
Terrible customer service with extremely rude and dismissive tellers. I have had an account with capital one and before that Chevy chase bank for over 20 years and this branch by far has the worst service. Other branch offices are much better. My advice if this is your main branch, find another bank.
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September 2017 by Mary F.
I'm very dissatisfied with the Capital One branch at Greenway shopping center.their drive-through doesn't work all the time and for people that are using the teller during the day in the drive-through they are not addressing them fast enough and long lines are created in the drive-through. They need to significantly improve their response time in the drive-through!!