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February 2024 by Rafiq Ahmed
Bad Customer Service .
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January 2024 by Mario Rubio
horrible service seems like no one wants to do there jobs went to exchange my failing battery short haired lady at the front desk said i couldn’t do it even doe i have 6 months on my warranty left when they tested my battery they said it was fine younger employee offered to charge it for me for later the manager came outside and said they couldn’t do that then began to rant about how i had a cheap battery and that it was my fault for cheeping out on a 220 dollar battery
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May 2023 by Marlon García
Excellent like ?
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February 2023 by Jose Campos
Finding the right part is awesome
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February 2023 by Victoria Wu
Excellent customer service! For a dead battery, they had me park right in front, checked the battery on my request, and changed my battery and even the wipers I bought from them quickly and efficiently, all with a fantastic attitude and great customer service.
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November 2022 by Ashley Mabry
Glad I came to this Advanced Auto Parts. The store was clean and everyone was pleasant. They had some system issues while we were there, but luckily Amy was in the house and she kept everything moving!
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November 2022 by Kim F.
Charly is the best! He helped my son and I avoid getting the wrong parts for his old SUV. He took time to explain why one part was different from what we were told we needed. I was standing to the side, looking up the recommendations for the truck, and realized Charly was right! He even spoke briefly to the mechanic. Although, we weren't in the store long, Charly's professionalism and knowledge was invaluable and merited this written appreciation.
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November 2022 by Kevin Ayres
Very organized, clean, & great deals. Nice people & great customer service.
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November 2022 by Adèle d'Alleray
Much better than the one in Beltsville!My new go-to!
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June 2022 by Niloofar Kiankhooyfard
Edgar was awesome! He was able to install my battery and was so helpful and kind. He saved the day! Thank you Edgar!
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April 2022 by Harlan Harris
Looking to purchase lamps for my headlights. I could not locate the manual that illustrated the model number my car required. I asked for assistance at the desk, and the gentleman explained the information is in their computer, and books are no longer available. I was l Iiving in the past....The gentleman referenced my lamp, lead me to it, and explained the different "strengths" available. I made the purchase, and left to execute the installation that was quick and flawless. I then performed a lamp inspection and saw I also had a another light that was out.I returned to the shop, the same gentleman assisted me, and remembered my vehicle information. I took the burned-out lamp with me, but asked for a park light. He explained the referenced lamp was different. I explained the lamp function/position and he informed me it was a taillight, not a park-light. He referenced the taillight and lead me to it. I made the purchase. He jokingly asked if I needed new wiper blades.Long story short, I could not have made either purchase without the gentleman's fine assistance.I thanked him and stated his service and conversation will make me a return customer as needed.
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March 2022 by Victor R.
This store sucks. They need some help seriously in this store. I checked in today and I wasn't greeted by any staff. I am wandering down the aisles trying to find what I need for my vehicle. Of course after about 20 mins I'm at the back desk, the employee was engaged to the phone. OK fine went to the front of store, same stuff. Then when the employee finally ask me what can I help you with, I tell her , she goes to the back to find it and never returns. The first employee in back is moving to the front to drop an item off and them ask what I need..I told her employee was supposed to be getting it. She then ask me for the make and model for my car. I sighed gave it to her again. This time they saying they don't have it and would have to order it. So in total I came in at 11:11am and it is now 1143am and I waited that long for them just to tell me they dint have what I'm. Looking for. Waited damn near an hour. Really? Not cause they were trying to locate it but because they don't have any workers here. Don't go to this place.
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August 2021 by Jay Naughton
Extremely helpful and efficient. Installed my new battery for free, the whole process took less than 10 minutes.
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July 2021 by Nick Zanin
This is consistently the best auto parts store in the area, they always seem to have what I need
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July 2021 by Joseph Powell
quick service, customer satisfaction achieved on this transaction