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August 2024 by L Jay jay
Helpful staff
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June 2024 by Kaiyong Lin
If it's zero stars, I won't give an extra star. This is my experience. I just want to close my account. I went there 3 times and called customer service and they didn't solve my problem. Everyone was very nice before. Now they are not as good as before. Don't go to this place.
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November 2023 by Valda B.
This started out with me depositing a check that was not signed. The next day I discovered the error via email from PNC, I called the number listed for customer service. I was told that I could pick the check up from the bank. I drove to that bank's location, was told that I could not pick up the check because it was not even there, PNC would mail the check back to me. Today, I received a "copy" of the check, not the actual check. I know that it isn't PNC's fault that I did not check to see if the check was signed. But can't PNC get information correct? Twice I was misinformed.
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September 2023 by Mariam alabi
They’re really nice. I was helped by 2 staff Mrs. Valerie and a girl with red finger waves and they both were very patient and answered all my questions with smiles despite my hopeless confusion.
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July 2023 by Lowe Key
The ATMs are trash! They’re not good with deposits. I have had two separate issues with them.
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April 2023 by B. Mason
Always an amazing experience at this location. It’s the “above and beyond” for me! Sydney provided excellent customer service, she recommend different options that was suitable for my financial needs which I would’ve never thought of. The customer service level was top tier!
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December 2022 by Melissa L.
I had an issue with a PNC cashiers check from out of state not being signed by the teller that issued it. The manager at this location refused to help me and said I would just have to mail it back to the person that sent it to me. It had already taken me a week to receive it via priority mail and cost $10. It would cost another $20 to send it back and receive it again after my 90 year old mother that does not drive took it back to the bank. I explained all of this and he shoved the check back at me and refused to help. He was African. I left there and went to Bowie PNC, explained everything to their African AMERICAN manager and he immediately called the issuing bank, confirmed the check and signed it for me. SIMPLE AD DONE. The manager at the first branch had no compassion and was just too lazy to help. Thank god that the Bowie manager was willing to go the extra mile and was very nice about it.
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July 2022 by William Rich
It's a nice branch with courteous and helpful staff.
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March 2022 by Grace Maupin
Waited in line for 35 minutes only for the staff to tell me I needed an app to get in the queue.
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February 2022 by Sheena L Dupree
Use of tellers works best for my needs; very efficient and professional.
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October 2021 by Sheena Dupree
Quick service, clean friendly atmosphere, knowledgeable tellers.
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August 2021 by M. Lewis
one star rating due to only one drive thru teller LONG LINE ALWAYS! two stars if you two drive thru lines instead two drive thru ATM LINES
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August 2021 by Sai Y.
The security guard was kind and helpful upon my arrival directing me to the central desk for assistance. Ali was hospitable and greeted me upon passing by and mentioning someone would be with me shortly. He logged my name in the system and detailed I could wait in my car. Vivian C was the banker I worked with and she was very welcoming and informative giving solid education on credit cards and promptly addressing my current debit card concern. The removal of 1 star on this post, was due to the manager Eileen being a less than hospitable upon me arriving and waiting to be helped. She walked by me twice gazing over my head without a hello or a comment that someone would be with me shortly or even a question of if I had been helped while I waited at the empty service desk. The security guard had tried to contact her for direction of where I should go no avail. It was after my continued stand that Ali had come to assist. (See above) Overall a good experience, but my primary suggestion would be consistency in customer service.
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July 2021 by Phyllis Ramsey
Best customer service! I had difficulty walking. The security guard assisted me into the bank. The bank employee met me at the door and assisted with my transaction. She brought a chair. So I was able to sit while she handled my business. So grateful for their kindness and professionalism. We need more service providers like these.
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August 2020 by Kevin Lewis
one star rating due to only one drive thru teller LONG LINE ALWAYS! two stars if you two drive thru lines instead two drive thru ATM LINES
