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December 2023 by Kyme Watson
I'm a returning customer. They have really stepped their clothing line up. NICE!
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October 2023 by Monique Berry
Employees not welcoming , lines are long. Instead of taking customers they are more worried about pick up orders causing the lines to be long. Why not get the lines down then work on pick up orders. Felt rushed through the check out process.
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June 2023 by Michelle Wathen
I showed up approximately 8 minutes before closing & was turned away. I was there to pickup a purchase for a wedding that weekend (2 days away) and returning the following day was not an option. The last thing I needed was to have to still be shopping on this important day. Understanding how late I was, this too was my error, however I knew it wouldn’t take more than 2-3 min to complete my business there and be gone. The fact I got there at 8:52pm with a 9:00 closing time, I was VERY DISAPPOINTED when I was told “we’re closed”. That’s it, no other words, no apologies (even though there was nothing to be sorry about, as a professional would’ve apologized anyway). Loc: Woodbridge, VA
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June 2023 by DeAnna R
I go for the sales, and when I need something quick.
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May 2023 by Kimberly Woodbury
Ms. Teona was very helpful with checking me out this morning. Such a great example of a good team player.
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May 2023 by Shannon Batson
Yesterday I went in to process a return without my receipt but with the card used at purchase time. I overheard an associate and manager chatting about him wanting to move up and what he needed to do but not even so much as a greeting from him or the leader. I Browsed the store a bit to check and see if I wanted to exchange my items and was followed and watched around the store ( I have worked in retail management). May I also add that I wanted to browse the store because I had limited time to try and use super cash. Upon not finding anything to exchange I headed to the checkout counter. The associate who helped me was very clearly not ready to process returns on his own. I explained I wanted my original form of payment returned to me and I ended up being asked for my id and store credit when I have an old navy account as well as the card I paid with. After explaining this at least 3 times, he was able to process it.The kicker to this review is that it was pouring rain outside and a leak began at the register as I was being helped. A manager who happened to be watching so closely but offered no help walked past all the registers. No one even apologized for the leak getting onto myself. Pis poor service and engagement from the staff and leadership in this store. I’d rather go to the lengths of taking a farther ride to another store than go back to this store. Do better please.
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May 2023 by Carolyn Adams
I had to return an item; customer service was friendly and quick. I really like the store. It's bright, well-stocked and organized. It feels welcoming.
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May 2023 by Lovesexxee Love
Old Navy is Old Navy!! Good place for knock-about clothing and wardrobe staples.
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February 2023 by Kiyana Parker
Clean store and many options for clearance items for babies and toddlers. The staff is great as well.
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December 2022 by Kev keepingitreal
This Old Navy store is huge and clean. The staff was friendly, helpful with great customer service. The downside is, they never have available clothes in sizes XL and XXL. Plenty of parking spaces available at this location.
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December 2022 by obinna odoemena
Old Navy took over my wardrobe after being introduced to it some years back... Great place and good customer experience ?
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September 2022 by Kev- keepingitreal
This Old Navy store is huge and clean. The staff was friendly, helpful with great customer service. The downside is, they never have available clothes in sizes XL and XXL. Plenty of parking spaces available at this location.
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August 2022 by Chief In The Making
Huge store. Sales associates are cool.
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November 2021 by Rachel Shah
The customer service is phenomenal & friendly in this Old Navy. They always ask for you number to look up points & ask for coupons, along with suggest coupons & those you may have received through email or online. Much love to the staff!!!...they rock!
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September 2021 by Naomi Igwenagu
They don’t have burgundy polo shirts online they said it’s in stock in stores but when I get there it was no where to be found they had every other color but burgundy I saw burgundy but they were for kids PLEASE IF YOU DONT HAVE IT IN THE FREAKING STORE UPDATE YOUR WEBSITE INSTEAD OF MAKING HAVE TO GO TO THE STORE AND CHECK AND ITS NOT THERE 0/10 do not recommend
