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May 2024 by Dan Johnson
went to the store with the expectation of buying a TV to replace one that had just died after 12 years of service (brand is unimportant as 12 years on a TV is a good life expectancy).After a brief once over of the models on the floor, I explained my situation and what I was looking for in a new TV.Three models fit what I was looking for, I chose the option that was a middle of the road price, and what I thought was the most bang for my buck.My 85" Neo QLED 4K TV was on the truck that evening and delivered to my home mid morning the next day on a Saturday. The team un-boxed it, tested it and removed the packaging for me leaving it in the shipping base as I had asked.Later my son came by and helped me get it up onto the existing TV wall mount.It was the fastest and easiest TV selection, purchase and delivery I have ever experienced.
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May 2024 by Craig Ebersole
My salesman, Jim Maher was great in showing all my possible choices.The store discount was a pleasant savings that paid back my extra services.
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May 2024 by jdynasty76
We came in looking for a new TV for my Mother. Wade was extremely helpful and answered all of our questions. Looking forward to the new TV.
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May 2024 by The Manns
Just bought our second tv here and cannot recommend the store enough. The customer service is amazing and Wade was so helpful and knowledgeable. We will continue to shop here!
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May 2024 by Don
Jim was awesome! Took his time with us and was patient!
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May 2024 by Joey D'Angelo
Came in the other day to the Glen Burnie location looking for a new TV. I was connected with Jim and he was a massive help and a super friendly guy. We had a great conversation and I will be back very soon to buy a TV. 5 stars all around.
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May 2024 by Ryan Heiland
Wade and Jim are awesome
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May 2024 by Mark
Wade and Jim did a great job helping me with a fireplace
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May 2024 by judylynn scott
I would love to give 5 stars but I'm not happy at all. 1st was suppose to reeuve a manual in the mail as we are 70 years old & need that guidance. Was promised in would be dropped in the mail over a week ago even sent a message but no reply?You eould think after spending over $4k you would get at least a reply! Next I work crazy hours getting up at 2am by the time I get home from work and do whT needs to be done,dinner clean up shower I never get to watch television I'm tired & that's my day. Fast forward I had surgery which meant i was left home to heal only thing I could do was watch TV. As I started watching I noticed the credenza we paid $750 for was defective. One door was lopsided & I called about it and was told take pictures & send them but I never received the link promised to send them? Now it's not like I expected a new piece but I did expect the defected door to be replaced! But we have not received any communication or consideration & for that I will not recommend this store.i wish I could post the pictures here but I will on facebook
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May 2024 by Jimmy Sweatt
Jim at the Big Screen Store was excellent. The prices are as low as I could find for the model. Couldn’t be happier.
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May 2024 by Steven Allred
Excellent service, knowledgeable, great selections,Prices are comparable to other stores
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May 2024 by Ethan Stockton
I didn't know anything about tvs and Jim explained everything. He was very patient even when I asked him to explain things multiple times. I feel like I made a very informed decision when I bought my tv.
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May 2024 by Aaron Abrams
Make sure you come in and see Mr. Jim! Fantastic service, knowledgeable, and makes sure you leave happy! 5 stars!
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April 2024 by Erica Ray
Wade & Jim are the best. Set us up with everything we needed for home entertainment
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April 2024 by Karen Lanthier
Great price, service and installation.