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July 2024 by David Morgan
Love this bank! Need more ATM machines ?
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June 2024 by Reid Reid
The older lady up front with glasses is EXTREMELY rude and condescending. I love navy federal but she has made me so upset and like an inconvenience that I no longer will be using navy federal. When I call everyone is so pleasant but she is rude and really acts like me being there is a mistake. I see it’s not just me by the apparent multiple reviews about her. Hopefully yall take course of action about this cause this is insane. She should not treat people like this
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May 2024 by Ada Zeanchock
This is the most ghetto branch of Navy Federal in the four continents I've visited. Everyone within the branch focuses more on moving people out of their store than helping with their issues or understanding the customer's limitations and solving the customers problems. It was like the staff wanted to propagate a careless and ghetto community environment. Avoid this branch!
I have PTSD, and the attendants were apathetic at best and hostile at times when I complained about being stuck in a line while having problems with being stuck in crowds. She attempted to educate me with the indignity of wasting her time on how I could have ordered the card quickly online. I told her that I was sent to the branch by an attendant on the phone. I told her I had issues in groups, couldn't be in the building with a large group any longer, that I did not have a problem with her, and to give me my card immediately so I could leave without freaking out. I do all my banking online to avoid this branch in particular due to how unhelpful the staff consistently has degraded over the last 3 years, but I needed a new card immediately because of a fraud alert I received from NFCU.
I even had to return a second time because a worker botched generating a debit card for me, making me lose another hour out of my day, waiting in line further with an unhelpful attendant who was refusing to hear the situation of error and inconvenience, causing me to stress out further. The woman at the front desk refused to engage my issue or answer any questions regarding my problem with my debit card not working after they had just made me a new card. She said another attendant took a phone call from the hotline professional I spoke to on the phone. After asking to understand the situation with the people who knew of my issue I was dismissed with annoyance. "Would you rather do this and argue than stand in line?" I wasn't arguing, I was asking questions about the issue I had been given and used the information I received from the professional on the NFCU hotline. I have trouble standing in line with PTSD, and no one in that building heard or helped. I just wanted to know what the issue was with my card and what was being done about it so I don't have to return again. The front attendant must have tried to take lines from her military husband and it was very obvious how disinterested she was in helping a customer with their issue. The only thing that girl wanted to do was move people to the next line, maybe she should work at Great Lakes in the recruit barbershop instead of helping people.
It completely contrasted the professionals I dealt with on the NFCU hotline. The branch just saw a grumpy disabled sailor who was slowing down their line and then tried to punish me by making the customer return, and then they continued to discriminate against my inability to stand in line from PTSD. Shameful.
How convenient for the whole organization to omit a publicly listed complaint department from the website, and I am forced to engage this issue on Google.
AVOID THIS BRANCH.
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May 2024 by Cyntheria Rice-Bey
Tellers are incompetent.
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May 2024 by Anna Holland
My only complaint is the line is excessive sometimes. But they move quickly.
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April 2024 by Candace C.
I've been a member for over twenty years and I love them. The customer service over the phone is excellent and always professional.
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April 2024 by 2bigapples
I love Navy Federal best credit union ever very professional and all friendly.
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March 2024 by Gloria Parker
Line extraaaaa long “First of the month “ so very sad
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March 2024 by Tina DuBose
The SLOWEST Navy Federal in existence. I am in line and there are JUST four tellers. With at least 30 people in line!!!
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February 2024 by Kenn
As stated probably a million times by everyone else, this branch is probably the worse of them all and it’s soooo sad because I’m really not sure if they don’t have the budget to hire people or they love being short staff.I also do not think they take into account that they only have a handful of branches sprinkled through the state which forces people to have to drive MILESSSS before getting to a branch.Unfortunately for me, this is the closest one to me and it’s literally 45minutes away but hey, when you need your money… you need your money.Now aside from the lack of branches available and the lack of staffing at this location the branch manager SHERYL is literally soooo rude to clients that it is disgusting.I sat for over 90minutes just watching her interactions with people and every single one was extremely condescending and mildly hostile. She even had the security kicking people out when they would give her the same energy she gave out.For instance Sheryl literally started going back and forth with an old lady to which she replied “just have a seat”… not explaining why the client should take a seat and what she was going to do to help ….just simply told her to sit down.Another customer came in. Confused and with a bunch of questions about her banking. Sheryl of course was giving her attitude and answering questions with clear annoyance and the woman gave it right back to her… which then caused Sheryl to literally turn away in the mist of their conversation and looked at another customer and said “can I help you” basically insinuating that she was done talking to the lady.This obviously upsets the lady. Mind you Sheryl was covering the front door at the time and the lady she ignored wanted to be put on the list to sit with someone but at that point she was ignored and left there to look and basically sitNot once did she even great anybody. No hellos and how are yours. Nothing about her was warm. Everything about her from her energy, attitude, and posture was cold.Now she is the leader so as she is leading ij such manner her branch workers clearly was following this behavior and feeding off her energy.Almost everyone look annoyed, drained, and exhausted. They were short with customers and barely anyone was smiling unless they were talking to eachother.I even patiently waited for over an hour and to my surprise the banker that worked with me start huffing and puffing at my request. I even was speaking and at one point she couldn’t hear me and said “WHAT?!” which is truly rude. Saying “could you repeat that, I didn’t hear you” is really not that hard but I guess when you have a rude boss customer service isn’t ever going to be the branches strong point.Now I’m not dismissing that they probably deal with a lot. Being short staffed and having clients waiting creates annoyance for everyone but the customer service is sooo not on point with the brand and something needs to change soon.Did I also mention sheryl was reporting people and saying she would file an abuse of staff on that one lady account??Smh the lady did get a little annoyed but it was nothing close to abuse and none of that would have happened if she was not rude.Please fix this. It's truly bringing down the branch name and being stern and assertive is one thing but rude and condensing of NEVER ok!all in all. hire more people and properly train the staff. INCLUDING SHERYL
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February 2024 by Jean Doyle
Excellent one-on-one service...
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February 2024 by Nikia Jeffries
MY NAME IS NIKIA JEFFRIES. I’m currently experiencing an issue with a ATM machine malfunction. That happened on January 26, 2024. After filing a claim immediately over the phone. The next business day 01/29/2024 I attended Glen Burnie branch in Maryland. Where I was told, there’ s nothing much that could be done for me other than filing a claim. I immediately asked for the branch management. I was later, assisted by Miss Ebon’e J. The Acting branch manager who I truly believe went beyond and above to assist my necessary needs. She made all the necessary calls and emails. She was understanding, patient, and professional. Navy Federal credit Union will always have a recommendation on my behalf to my fellow, coworkers, families, and friends. I pray that all management are just as concerning.
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January 2024 by T.A. Coxson
I popped in Navy federal because I needed to speak with someone in person . The woman at the Front, I guess she would be called a greeter,Her was (Chelsea ) she had the worst attitude. The arm security card had a bad attitude and was giving dirty , nasty looks as soon as you walk through the door. Funny thing is that every single time I spoke with someone over the phone, they were more than pleasant and extremely polite and helpful. It’s a shame because customer service starts from the moment you come through the door.
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January 2024 by Ivy Shufford
I love my bank
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January 2024 by wynter Love
Racist? Hmmm
